Head of account management Work, Jobs in Rowlands Castle, Ham (with Salaries)

Head of Account Management
GK Signs & Screenprint Ltd —Alton
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
11d
Home Administrator
Anavo Group LTD —Havant
- £30,000 a year
- Full-time
- Leadership
- Communication skills
- Free parking
Quick apply
3d
Head of Finance & Operations
Action Hampshire —Winchester
- £42,436 a year
- Temporary
- Hybrid work
- Financial services
- Leadership
Quick apply
Sales Support Manager
The General Wine & Liquor Company Ltd —Liphook
- £35,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
1d
Management Accountant
Elliotts —Southampton
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Employee discount
Quick apply
Assistant Management Accountant
Toyota Financial Services, KINTO and KINTO JOIN —Portsmouth
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Accounting
- Free parking
- Employee assistance programme
Quick apply
3d
Digital Analytics Specialist
Semantic Ltd —Southampton
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Flexitime
- Work from home
Quick apply
13d
Corporate Partnerships Executive
Rowans Hospice Charity —Waterlooville
- £26,523 - £31,980 a year
- Full-time
- CRM software
- Management
- Databases
- Free parking
- Health & wellbeing programme
Quick apply
5d
Home Adaptations Team Manager
Southampton City Council —Southampton
- £57,755 - £65,222 a year
- Full-time
- Hybrid work
- Management
- Team management
- Case management
- Employee assistance programme
- Employee discount
10d
Financial Operations Manager
The INS Group Ltd —Portsmouth
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
Management Accountant
Prodigi —Alton
- £55,000 a year
- Full-time
- ERP systems
- Microsoft Office
- Accounting
- Annual leave
- Work from home
Quick apply
11d
Finance Manager
The Gateway Trust —Fareham
- £41,983 - £46,564 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
4d
Valuation and Estate Manager
WSCC —Chichester
- £64,682 - £68,330 a year
- Full-time
- Travel
Head of Business Development & Sales - APAC
Roke Manor Research Limited —Romsey
- Sales
- English
- Business development
10d
PA to Head Teacher
Springwell School —Southampton
- From £32,978 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply
12d
Marketing Manager
Wiley —Bognor Regis
- £40,200 - £57,533 a year
- Full-time
- Sales
- Marketing
- Salesforce
Health Records Team Leader/Officer
University Hospital Southampton NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Full-time
- Computer skills
- Time management
11d
Lettings Negotiator
Savills —Winchester
- Mentoring
- Annual leave
Management Accountant
Prodigi Group —Alton
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- Accounting
- Flexible schedule
Quick apply
Regional Business Manager Trade
Glen Dimplex Heating & Ventilation —Southampton
- Microsoft Powerpoint
- Sales
- Computer literacy

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Head of Account Management

GK Signs & Screenprint Ltd -
Alton

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
11 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Driving Licence
Management
Customer service
ERP systems
Logistics
Microsoft Office
Analysis skills
Project management
Account management
Leadership
Communication skills
Negotiation

Full job description

Key Responsibilities

Leadership & Team Management

Lead, motivate, and develop the Account Management team to achieve departmental objectives and business targets.
Conduct regular one-to-one meetings, performance reviews, and annual appraisals.
Develop and implement individual development plans to support employee growth and succession planning.
Ensure weekly and monthly KPI reviews are completed, with clear improvement plans identified and executed.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

Customer Account Management

Act as the senior customer interface for key accounts, developing strong relationships and ensuring excellent service delivery.
Engage regularly with customers at a senior level to gather feedback, identify improvement opportunities, and resolve issues.
Ensure all customer enquiries are effectively managed from enquiry through to delivery, installation, and deinstallation.
Manage customer complaints and coordinate timely resolution of issues.
Allocate customer accounts appropriately across the Account Management team.
Support the team in managing quotations through to purchase order conversion.

Project & Process Management

Maintain accountability for enquiry tracking throughout all stages of the customer journey.
Monitor project progress and ensure customer requirements are delivered on time, within budget, and to agreed quality standards.
Ensure accurate and timely data entry into company MIS and other business systems.
Oversee the online customer portal, ensuring information remains current and accessible.
Manage the reworks process and drive corrective actions to minimise repeat issues.

Cross-Functional Collaboration

Work closely with the Sales team to understand the sales pipeline and proactively plan for workload fluctuations.
Build strong working relationships with Production to ensure effective communication, resource planning, and successful project execution.
Partner with the Head of Product Management to review profitability, drive efficiencies, and support product development initiatives.
Collaborate with all departments to ensure customer requirements and business objectives are met.

Quality, Continuous Improvement & Compliance

Drive a culture of continuous improvement across all aspects of project management and customer service.
Ensure Non-Conformance Reports (NCRs) are raised, investigated, and closed out in a timely manner.
Provide customers with feedback on corrective actions and continuous improvement initiatives.
Conduct site visits to assess product quality, installation standards, and customer satisfaction.
Ensure all activities comply with company policies and procedures, with a strong commitment to a "Safety First" culture.

Additional Responsibilities

Drive revenue growth within existing accounts through upselling and cross-selling opportunities.
Monitor and improve profitability across customer projects.
Collect and analyse project data relating to costs, materials, labour, and lead times.
Support sales activities and customer presentations as required.
Represent the business professionally at customer meetings, site visits, and industry events.

Qualifications & Experience

Essential

Proven experience in Account Management, Customer Service, Project Management, or a similar client-facing leadership role.
Previous experience leading and developing teams.
Strong commercial awareness with experience managing customer accounts and delivering profitable outcomes.
Experience managing multiple projects and customer enquiries simultaneously.
Excellent stakeholder management and relationship-building skills.
Strong analytical and problem-solving abilities.
Proficient in Microsoft Office.
Experience using ERP, CRM, or MIS systems.

Desirable

Experience within Print and Signage, or related industries.
Project Management qualification or relevant professional certification.

Knowledge, Skills & Competencies

Leadership and people management
Customer-focused mindset
Excellent communication and presentation skills
Strong organisational and planning abilities
Commercial awareness
Negotiation and influencing skills
Critical thinking and problem solving
Process improvement and continuous improvement methodologies
Attention to detail
Ability to work under pressure and manage competing priorities
Collaborative and team-oriented approach

Key Performance Indicators (KPIs)

The Senior Account Manager will be measured against:

Order Processing Time
Customer Satisfaction Score
Customer Retention
Customer Complaint Resolution Time
NCR Closure Performance
Quote-to-Order Conversion Rate
Team KPI Achievement
Employee Development and Engagement Metrics

Company Values & Expectations

Promote and uphold a "Safety First" culture.
Always adhere to company policies and procedures.
Act as a positive ambassador for the business.
Demonstrate professionalism, integrity, and accountability at all times.
Work collaboratively across all departments to achieve business objectives.

Drive excellence in customer experience, quality, and operational performance.

Job Types: Full-time, Permanent

Pay: £35,000.00-£40,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of account management jobs in rowlands castle, ham

Head of Account Management

Home Administrator

Head of Finance & Operations

Sales Support Manager

Management Accountant

Assistant Management Accountant

Digital Analytics Specialist

Corporate Partnerships Executive

Home Adaptations Team Manager

Financial Operations Manager

Management Accountant

Finance Manager

Valuation and Estate Manager

Head of Business Development & Sales - APAC

PA to Head Teacher

Marketing Manager

Health Records Team Leader/Officer

Lettings Negotiator

Management Accountant

Regional Business Manager Trade

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