It service manager Work, Jobs in Rowlands Gill, Dur (with Salaries)

Senior IT Service Continuity Manager
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Presentation skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
4d
Senior Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Master's degree
- Travel
Quick apply
2h
IT Systems Manager
Disturbia —Cramlington
- Full-time
- Hybrid work
- Microsoft Excel
- Windows
- IT
- Annual leave
- Employee discount
Quick apply
IT Operations Lead
END —Washington
- Full-time
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
9d
Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Lamesley
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
2h
IT Support Manager
Pepes Piri Piri —Sunderland
- £26,343.44 - £56,317.76 a year
- Temporary
- Computer Science
- Bachelor's degree
- Computer networking
Quick apply
Product Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- Product management
- IT
- In-person
Quick apply
Project Manager
Cora Health —Newcastle upon Tyne
- Full-time
- Hybrid work
- DevOps
- Project management
- Agile
- Employee assistance programme
3d
IT and Digital Project Manager
Gateshead Council —Gateshead
- £39,152 - £41,771 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Agile
- Annual leave
- Employee discount
7d
Infrastructure and Workplace Manager
Everything Managed Group —Newcastle upon Tyne
- £45,000 a year
- Full-time
- Microsoft Access
- Azure
- Management
Quick apply
7d
Agile Delivery Lead
Greggs —Newcastle upon Tyne
- £55,000 a year
- Full-time
- Azure
- Analysis skills
- Agile
- Annual leave
- Employee assistance programme
Quick apply
9d
Business Intelligence Manager
NCFE —Newcastle upon Tyne
- Up to £51,000 a year
- Hybrid work
- Annual leave
- Employee assistance programme
8d
Service Delivery Manager
iamproperty & iamsold —Newcastle upon Tyne
- Full-time
- Mentoring
- IT
- In-person
- Annual leave
Quick apply
IT Manager
turn IT on —Sunderland
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
Senior IT Support Technician
David Gray Solicitors LLP —Newcastle upon Tyne
- £32,000 a year
- Full-time
- Driving
- Travel
- SharePoint
Quick apply
1d
Service Tooling Manager
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- SQL
- Presentation skills
- JavaScript
- Employee assistance programme
- Employee discount
14d
Technical Delivery Manager
Northumbria Police —Newcastle upon Tyne
- £50,145 - £54,696 a year
- Full-time
- Analysis skills
- Project management
- Mentoring
- Work from home
- Employee discount
10d
Data Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- SQL
- Presentation skills
- Work from home
14d
Integration Analyst
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Full-time
- Azure
- Windows
- SQL
8d
IT Specialist - Compute & Storage
Mott MacDonald —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Mentoring
- Agile
- Employee discount

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it service manager jobs near rowlands gill, dur

Senior IT Service Continuity Manager

Department for Environment, Food and Rural Affairs -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Part-time | Full-time
£62,000 - £69,105 a year
4 days ago

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Childcare

Qualifications

Disaster recovery
Presentation skills
IT
Leadership
Communication skills

Full job description

Details

Reference number

465367

Salary

£56,375 - £69,105

Grade 7 National: £56,375 - £62,830 London: £62,000 - £69,105, plus industry leading pension and benefits. For details of our pay on appointment policy, please see below under the heading Salary.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Grade 7

Contract type

Permanent

Business area

DEFRA - DGCS - Digital, Data, Technology & Security

Type of role

Digital
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Bristol, London, Newcastle-upon-Tyne, Reading, Warrington, York

About the job

Job summary

Job summary:

Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.

Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group.

We have around 1000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.

Find out more about DDTS:

Defra digital, data and technology blog

Defra Jobs

We are Government Digital and Data Candidate Information Pack V3 - 1

Job description

The Senior IT Service Continuity Manager is responsible for ensuring the organisations critical IT services can be recovered and restored in the event of disruption. This role provides strategic leadership across IT Service Continuity Management (ITSCM), developing and maintaining robust resilience capabilities, recovery plans, and governance frameworks.

The post holder will work closely with senior technology leaders, operational teams, suppliers, and business stakeholders to safeguard essential services and uphold agreed Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs). Through subject matter expertise and strong communication skills, this post influences and drives the ITSC operational design and improvement of new, existing and changed services.

Person specification

Key Responsibilities:

Strategic Leadership & Governance

Lead the organisations IT Service Continuity strategy, ensuring alignment with business objectives and regulatory requirements.
Maintain and enhance the ITSCM framework, policies, standards, and assurance processes.
Provide expert guidance to senior stakeholders on service resilience, recovery risks, and mitigation strategies.

Service Continuity Planning

Oversee the creation, maintenance, and validation of IT Service Continuity Plans and Disaster Recovery (DR) documentation.
Ensure RTO/RPO requirements are understood, documented, and met through effective architecture, design, and operational controls.
Coordinate impact assessments, dependency mapping, and risk evaluations across key services.

Testing & Validation

Develop and lead an annual programme of DR and continuity testing, including scenario-based exercises, failovers, and tabletop simulations.
Analyse test results, identify gaps, and drive remediation actions to strengthen resilience and recovery capability.
Report findings, risks, and progress to senior leadership and governance boards.

Stakeholder Engagement & Collaboration

Work closely with technical teams, architects, service managers, and suppliers to ensure end to end service resilience.
Engage with business continuity teams to ensure IT recovery plans support wider organisational continuity objectives.
Build strong relationships with internal and external partners to maintain cohesive, reliable recovery arrangements.

Continuous Improvement

Monitor emerging risks, technologies, and industry trends to enhance organisational resilience.
Provide expert input into post-incident reviews, ensuring lessons learned are embedded into future planning.
Drive continuous improvement across the ITSCM lifecycle, promoting best practice and compliance with industry standards.

Skills & Experience:

Extensive experience leading IT Service Continuity or Disaster Recovery functions within a complex technology environment.
Strong understanding of infrastructure, cloud technologies, networking, and application service dependencies.
Proven track record of developing and delivering organisation wide continuity and recovery strategies.
Experience designing and conducting DR tests, simulations, and failover activities.
Excellent communication skills, with the ability to translate technical risks into business aligned insights.
Strong stakeholder management and leadership capabilities.
Knowledge of relevant standards (e.g., ISO 22301, ITIL).

Selection process

The Civil Service marks each element of the selection process on a merit basis. You can visit the gov.uk website for further information on the Civil Service rating scale.

Ensure you have tailored your CV and Personal Statement to the 'skills and experience' section of the job advert by providing examples on how you are suitable for the role using the STAR method.

Please ensure you demonstrate clearly, within your personal statement, how you meet these requirements, as the information you provide will form a key part when the panel is scoring your application.

For further information on STAR, you can check out our Hints and Tips document.

Application process

As part of the application process, you will be assessed on your experience. This will be evaluated by looking at your CV and personal statement, so please provide the following and ensure your experience is clearly demonstrated:

A CV
A 750 word Personal Statement: Referring to the 'skills and experience' sections of the job advert, please demonstrate how you are suitable for the role by providing relevant examples.

Further details around what this will entail are listed on the application form.

Sift

Sift will begin shortly after the advert closes.

Should there be a large number of applications, an initial sift will be conducted using your personal statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment or interview.

Interview

If successful at sift, you will be invited to an interview where you will be assessed on the Behaviours and Technical Skills listed below.

Interview dates are to be confirmed. Please note that these may be subject to change.

Interviews will be held virtually on Microsoft Teams.

For further information on Success Profiles, you can visit the links below and watch our videos on DefraJobs.

Behaviours

Experience

Technical Skills

Behaviours

We'll assess you against these behaviours during the selection process:

Changing and Improving
Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

IT Service Continuity - Service Continuity & Disaster Recovery.
IT Service Continuity - Risk, Impact Assessment & Policy.
IT Service Continuity - Testing & Exercising.

Benefits

Alongside your salary of £56,375, Department for Environment, Food and Rural Affairs contributes £16,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

25 days leave (rising to 30 days over 5 years) plus bank holidays.
A Civil Service pension with an average employer contribution of 28.97%.
A day off per year for the King's birthday.
Access to a range of retail discounts (these include supermarket, tech, gym, holiday, phone and more).
Flexible working options such as condensed hours, part-time and flexi time.
3 paid volunteering days per year.
Funding for professional membership of a recognised professional body.
Learning and development tailored to your role and budget for training or qualifications.
A culture encouraging inclusion and diversity.
Cycle to work scheme.
Health cash plan to help you manage health costs for a reduced monthly fee.
Access to the Employee Assistance Programme open 24 hours, 7 days a week, that provides support to you during any times of stress or difficulty.
Free access to Headspace for wellbeing.
Season ticket loan for public transport.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

For further information on the selection process for this role, please refer to the person specification section of the job advert.

Location

As part of the pre-employment process for this post, successful candidate(s) will be able to agree a contractual workplace from those locations listed in this advert. The agreed contractual workplace is then the substantive and permanent place of work for the successful candidate(s).

Where the location is National the successful appointee should discuss and agree an appropriate contractual location in line with both Defras location policy and site capacity, prior to proceeding with pre-employment processes.

The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an organisation workplace with the option to work the remaining time flexibly from home. Working time spent at a workplace may include time spent at other organisational locations including field-based operational locations, together with supplier, customer or partner locations. This is a non-contractual agreement which is consistent with common Civil Service expectations.

Travel costs to non-contractual workplaces will be subject to departmental travel and subsistence policies. Travel costs to contractual workplaces are the responsibility of the employee.

The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.

Defra includes the core department, APHA, RPA, Cefas and VMD.

Further Information

Reserve list

A reserve list may be held for a period of 12 months from which further appointments can be made.

Near miss

Candidates who are judged to be a near miss at interview may be considered for other positions in Defra which may be at a lower grade, but have a potential skills match.

Merit Lists

Where more than one location is advertised, candidates will be posted in merit order by location. You will be asked to state your location preference on your application.

Salary

New entrants to the Civil Service are expected to start on the minimum of the pay band. The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.

Visa Sponsorship Statement

Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Childcare Vouchers

Any move to DEFRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

Criminal Record Check

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

Higher Security Clearance

All of these posts require the successful candidate to hold Basic BPSS security clearance. Candidates posted to London may be subject to a higher level of clearance because of the security requirements for that location. Job offers to these posts are made on the basis of merit. Security vetting will only take place after the receipt of a job offer.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter.

Internal Fraud Database Check

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : [email protected]
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: here

Apply now

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information