Location: Remote
Salary: £32,000
The Customer Relationship Coordinator is a key support role within the Customer Relationship team, combining commercial account support with operational excellence to help drive customer retention and growth. Working closely with Customer Relationship Managers, the role supports customer engagement, manages a small but emerging portfolio of accounts across Scotland and Northern Ireland, coordinates proactive customer outreach campaigns and takes ownership of key administrative and process improvement activities.
Responsibilities:
- Manage customer accounts (remotely) from a commercial perspective across the emerging markets of Scotland and Northern Ireland.
- Supporting customer retention, contract renewals and revenue growth.
- Work closely with the Customer Relationship Management team to deliver proactive customer outreach campaigns
- Support Customer Relationship Managers by progressing commercial opportunities
- Coordinating follow-up activities to ensure customers receive a seamless experience.
- Take ownership of key administrative processes within the Customer Relationship team
- Coordinate with the Customer Success Teams, ensuring customers are equipped to maximise the value of their products and services.
- Work collaboratively with the Sales Support team to maintain effective operational processes
- Assist in maintaining accurate customer records and ensure all customer interactions, account updates and commercial activities are recorded within the CRM system.
- Liaise with NHS stakeholders, including the NHS Procurement Hub and other relevant procurement and commissioning organisations
- Travel to exhibitions as part of the career development
You are going to enjoy this job if you:
- You enjoy building relationships with customers and are naturally confident in communicating with people.
- You have a strong administrative background but are keen to develop your career into a more commercial and sales-focused role.
- You enjoy picking up the phone, having conversations and creating opportunities, rather than being purely desk-based.
- You are naturally organised, proactive and solution-focused, and enjoy making sure things get done properly.
- You like working as part of a team and enjoy supporting others to achieve their goals.
Skills Required:
- Full Driving Licence
- Previous Health tech or Telecoms experience desired but not essential
- Strong organisational skills – you’ll be managing multiple customers, tasks and priorities, so being organised and able to stay on top of deadlines is essential.
- You have experience working with CRM and business systems, ideally including platforms such as HubSpot and Confluence
- Team-focused mindset – you’ll work closely with CRMs, Sales Support, Customer Success and other internal teams, so collaboration is key.
- Great communication skills – you’ll be confident communicating with customers and colleagues over the phone, email and in meetings.
- Ambition to develop – most importantly, you’ll want to learn, take on more responsibility and progress towards a Customer Relationship Manager role
Benefits:
- 25 Days Holiday
- Birthday Day Off
- Buy Holiday Scheme
- Cycle to Work Scheme
- Winter Flu Jabs
- Free On-Site Parking
- Learning and development budget with Professional Qualification Support
- Social benefits (paid social events)
- Employee Assistance Program
- Discount on Health Insurance
- Annual Salary Review
- Enhanced Company Sick Pay
- Monthly pizza in the office (Hybrid employees) / coffee voucher (Remote employees)
- SCG Mobile Benefit
- Employee Referral Bonus
- Pension Scheme
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Pay: £32,000.00 per year
Licence/Certification:
- Drivers Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
