customer experience manager Work, Jobs in royal tunbridge wells (with Salaries)

Customer Operations Manager - (B2B) - Warehouse & Fulfilment
The Growth Foundation —Tonbridge
- £40,000 - £50,000 a year
- Continuous improvement
Quick apply
Events Coordinator
Logistics UK —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Manager (B2B) - Logistics & Fulfilment
The Growth Foundation —Tonbridge
- £35,000 - £40,000 a year
- Hybrid work
- AI
Quick apply
Team Leader
Card Factory —Tonbridge
- £13 an hour
- Leadership
Duty Manager Aftersales
BCA —Tonbridge
- £32,000 - £45,000 a year
- Monday to Friday
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Admissions Officer
Holmewood House School —Royal Tunbridge Wells
- £25,000 - £27,000 a year
- Part-time
- Administrative experience
- Bachelor's degree
- Organisational skills
- Free parking
- Annual leave
Quick apply
3d
Customer Success Manager - Fulfilment & Logistics
The Growth Foundation —Tonbridge
- £40,000 a year
- Full-time
- Hybrid work
- IT
Quick apply
2d
Area Manager - Job Share - (Gillingham/Faversham area)
Southeastern Railway —Gillingham
- £53,634 a year
- Driving
- Agile
- Annual leave
Quick apply
1d
Field Sales Representative - Tunbridge Wells/Maidstone
Flatpay —Royal Tunbridge Wells
- £60,000 - £70,000 a year
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
11d
Duty Manager
LKQ Corporation —Royal Tunbridge Wells
- Full-time
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
14d
E-Commerce Manager Merchant & Mills — Rye, East Sussex (Hybrid)
Merchant & Mills Ltd —Rye
- £32,662.50 - £40,000.00 a year
- Part-time
- Hybrid work
- Sales
- Merchandising
- JavaScript
- Free parking
- Health & wellbeing programme
Quick apply
3d
Shift Manager
Greggs —Royal Tunbridge Wells
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Customer Success Manager
Russell Publishing —Brasted
- Up to £45,000 a year
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Work from home
Learning & Development Manager – 12-month FTC
AXA —Royal Tunbridge Wells
- Up to £55,000 a year
- Project management
8d
Sales - Supervisor
New Look —Royal Tunbridge Wells
- Part-time
- Microsoft Word
- Communication skills
1d
Support Driver
GTC Utility Construction —Royal Tunbridge Wells
- Hybrid work
- First Aid Certification
- Construction
4d
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
Sales Manager
Marshall Motor Group —Royal Tunbridge Wells
- £40,000 a year
- Weekend availability
- Sales
- Leadership
- Annual leave
- Employee discount
Quick apply
Engagement and Development Manager
Park Holidays UK —Bexhill
- £60,000 a year
- Full-time
- Management
- Sales
- Driving
- Employee assistance programme
- Employee discount
Sales Colleague
Currys —Royal Tunbridge Wells
- £12.71 - £13.01 an hour
- Part-time
- Sales
- Annual leave
- Employee discount
3d

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Customer Operations Manager - (B2B) - Warehouse & Fulfilment

The Growth Foundation
Tonbridge

Quick apply

Job details

£40,000 - £50,000 a year

Qualifications

Continuous improvement

Full job description

About our client

Our client is a fast-growing logistics, fulfilment and technology group serving a portfolio of B2B customers - from scaling D2C brands through to established multi-channel businesses. They combine operational excellence with AI-driven technology to help their customers grow, and they're now investing in their Customer Operations function as the business continues to scale globally.

The opportunity

This is a hands-on, floor-based operational leadership role embedded directly within the warehouse environment - not a desk-bound, behind-the-scenes position. You'll lead and evolve the Customer Operations function, build a high-performing team, and work side-by-side with Warehouse Operations, Tech, Continuous Improvement and Customer Experience to deliver fast, confident, solutions-focused support for B2B customers.

If you thrive in fast-paced operational environments, lead from the front, and enjoy building both teams and systems, this is one to look at.

Note: the role is predominantly on-site given the warehouse-based nature of the work.

What you'll be doing

Customer Operations leadership

Own the Customer Operations function end-to-end within the warehouse environment
Build and lead a high-performing, accountable, people-focused operational support team
Create structure, visibility and consistency across customer operational processes
Act as the final escalation point for complex operational customer issues
Drive a culture of ownership, urgency and solution-focused execution

Operational alignment & collaboration

Work closely with Warehouse Operations leadership to align customer commitments with operational delivery
Translate customer feedback into operational improvements and preventative actions
Ensure recurring issues are identified and resolved at source
Partner with Operations, Tech, CX and Continuous Improvement teams to improve workflows and customer outcomes

Systems, SLA & service performance

Own ticketing workflows, prioritisation logic and escalation pathways
Drive SLA performance across response times, resolution times and communication standards
Ensure systems and service processes support efficiency, visibility and scalability
Identify opportunities to simplify, automate and improve operational workflows

Continuous improvement

Analyse customer trends, recurring issues and operational failure points
Partner with Continuous Improvement to remove root causes and reduce repeat issues
Build a proactive support culture focused on prevention rather than reaction

Team performance & development

Define and manage KPIs, expectations and performance standards across the team
Coach and develop team members; lead performance reviews and development planning
Support succession planning and team scalability as the business grows

What our client is looking for

Strong understanding of warehouse and fulfilment operations - Goods In, Goods Out, Inventory and Dispatch
Proven experience leading operational support or customer operations teams
Confident leading within live operational environments and on the warehouse floor
Strong problem-solving and decision-making in fast-paced operations
Ability to balance customer expectations with operational realities
Experience driving continuous improvement initiatives and working within ticketing/systems environments
Data-driven mindset - able to spot trends and turn them into action
Excellent communication and stakeholder management across operations, tech and commercial teams

KPIs you'll be measured on

Customer Response Time SLA • Customer Satisfaction Score (CSAT) • First Contact Resolution Rate • Repeat Issue Reduction • Customer Retention Support

The package

Salary: Circa £40,000 (DOE)
Wider benefits package
Real scope to shape and scale a function within a growing logistics & tech business

Our client is an equal opportunities employer and welcomes applications from all backgrounds.

Quick apply

Refine Your Search

customer experience manager jobs in royal tunbridge wells

Customer Operations Manager - (B2B) - Warehouse & Fulfilment

Events Coordinator

Customer Experience Manager (B2B) - Logistics & Fulfilment

Team Leader

Duty Manager Aftersales

Admissions Officer

Customer Success Manager - Fulfilment & Logistics

Area Manager - Job Share - (Gillingham/Faversham area)

Field Sales Representative - Tunbridge Wells/Maidstone

Duty Manager

E-Commerce Manager Merchant & Mills — Rye, East Sussex (Hybrid)

Shift Manager

Customer Success Manager

Learning & Development Manager – 12-month FTC

Sales - Supervisor

Support Driver

Operations Manager

Sales Manager

Engagement and Development Manager

Sales Colleague

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