incident manager Work, Jobs in royal tunbridge wells (with Salaries)

Systems & Configuration Manager
AXA —Royal Tunbridge Wells
- Up to £55,000 a year
- Salesforce
- AI
Systems & Configuration Manager
AXA UK —Royal Tunbridge Wells
- Up to £55,000 a year
- Salesforce
- AI
- Annual leave
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
13d
Duty Manager
The Maidstone Leisure Trust —Maidstone
- Weekend availability
- Customer service
- Communication skills
- Gym membership
6d
HSE Manager
Arriva London North Limited —Warlingham
- Leadership
Quick apply
Specialist, Service Provider
Pearson —Wainscott
- School
Community Manager
Freedom Works Ltd —Crawley
- £26,436 - £27,000 a year
- Weekend availability
- Customer service
- Administrative experience
- Supervising experience
- Sick pay
Quick apply
Finance Change Lead
1st Central —Haywards Heath
- Up to £70,000 a year
- Microsoft Excel
- ERP systems
- Microsoft Office
Group Head of Data Protection
1st Central —Haywards Heath
- From £100,000 a year
- Analysis skills
- Project management
- No degree
14d
Safer Communities Manager
LSEC —London
- Up to £42,000 a year
- Full-time
- University
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Highways Inspector
National Highways —Maidstone
- £30,200 - £32,800 a year
- Full-time
- Maintenance
- IT
13h
Operations Service Delivery Manager
Mitie —Horley
- Full-time
- Travel
- Leadership
8d
Senior Pricing Governance Analyst
AXA —Royal Tunbridge Wells
- Up to £45,000 a year
- Microsoft Excel
- Data analysis skills
- Analysis skills
VTS Officer
Port of London Authority —Gravesend
- £54,051.45 a year
- Overtime
- Annual leave
- Employee assistance programme
2d
Security Operations Manager
ABM —London
- Weekend availability
- Military
- Contracts
- In-person
14d
Centre Manager – Brighton Diagnostic Treatment Centre
Medical Imaging Partnership Ltd —Brighton
- £55,000 - £62,000 a year
- Full-time
- Management
- Continuous improvement
- Leadership
Quick apply
HSQE Manager
Primech Building Services —Gillingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Security Operations Manager
NDST LTD —Horsham
- £35,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Team management
- Travel
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
14d
Senior Pricing Governance Analyst
AXA UK —Royal Tunbridge Wells
- Up to £45,000 a year
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Annual leave
Service Delivery Manager
EQUANS —Chatham
- Hybrid work
- English
- Organisational skills
- IT
- Annual leave
- Employee assistance programme

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incident manager jobs near royal tunbridge wells

Systems & Configuration Manager

AXA -
Royal Tunbridge Wells

Apply Now

Job details

Permanent
Up to £55,000 a year

Qualifications

Salesforce
Root cause analysis
AI

Full job description

Job Description:

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.

Job overview:

The Systems and Configuration Manager plays an essential role in ensuring the seamless operation and resilience of membership services by acting as a dedicated liaison between the operational teams and the Technology department. It involves managing the end-to-end systems incident resolution process, providing an escalation support to minimise downtime and operational impact across all contact channels. The role also includes operational oversight of system maintenance and system change management, ensuring that updates are implemented in alignment with the plan to minimise operational impacts. Additionally, the role supports contact centre transformation initiatives by contributing to the design and configuration of core contact delivery tools, ensuring that system setups are optimised to meet evolving member engagement needs and improve service delivery.

Key responsibilities:

Build and maintain strong relationships with Technology, Transformation, and Operations teams to ensure aligned goals and proactive collaboration.
Lead end-to-end incident management, including root cause analysis and post-incident reviews to enhance system resilience.
Act as the Operational Application Owner for key Membership systems, driving continuous improvement for system performance and member satisfaction.
Support platform maintenance and change initiatives, ensuring minimal disruption, security compliance, and strategic alignment.
Oversee updates to contact channels like telephony and digital automation, integrating technology seamlessly to enhance member engagement.
Identify opportunities for process automation, digital transformation, and operational efficiencies to reduce costs and improve service.
Develop and maintain Business Continuity Plans for systems, ensuring readiness and resilience against operational risks.
Monitor system performance and incident data to identify trends, support improvements, and inform strategic decisions.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

Your skills & experience:

Strong knowledge of how contact centres and communication channels operate, including telephony and digital messaging tools, to support smooth and effective member interactions.
Experience in leading efforts to quickly identify, resolve, and learn from system problems to keep services running smoothly and reduce disruptions.
Experienced in the planning, testing and roll out of system updates and improvements with minimal impact on daily operations, ensuring services remain reliable and secure.
Skilled in developing and regularly testing plans to ensure services can quickly recover from unexpected disruptions or system failures.
Proven ability to identify opportunities to make processes more efficient and to support new ways of working through technology, automation and AI, experience using Genesis, Salesforce or Verint is preferred.
Ability to build trusted relationships, communicating effectively with teams across operations, IT, Transformation and leadership to ensure everyone’s needs are understood and addressed.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

How to apply:

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

#Health #LI-Hybrid

Salary: Up to £55,000 dependent on experience

Apply Now

Refine Your Search

incident manager jobs in royal tunbridge wells

Systems & Configuration Manager

Systems & Configuration Manager

Operations Manager

Duty Manager

HSE Manager

Specialist, Service Provider

Community Manager

Finance Change Lead

Group Head of Data Protection

Safer Communities Manager

Highways Inspector

Operations Service Delivery Manager

Senior Pricing Governance Analyst

VTS Officer

Security Operations Manager

Centre Manager – Brighton Diagnostic Treatment Centre

HSQE Manager

Security Operations Manager

Senior Pricing Governance Analyst

Service Delivery Manager

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