Tier 2 service desk engineer Work, Jobs in Royston, Eng (with Salaries)

IT Workplace Specialist
Mettler Toledo —Royston
- Windows
- Travel
- SharePoint
- Annual leave
9d

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IT Workplace Specialist
Mettler Toledo —Royston
Provide user support and escalation (Tier 2–3): troubleshoot hardware, software, telephony and workstation issues.
9d
Customer Service Agent (20hrs per week)
DNA Payments —London
Provide first-line support to customers via telephone, email, and online chat. Utilise platforms such as Salesforce, telephony systems, and other internal tools…
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22h

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IT Workplace Specialist

Mettler Toledo -
Royston

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Job details

9 days ago

Benefits

Annual leave

Qualifications

Operating systems
SCCM
Windows
Network Protocols
IT support
SharePoint
IT
AI
Communication skills
Active Directory
Intune
Help desk

Full job description

IT Workplace Specialist

Location Royston, England, United Kingdom

Date posted June 08, 2026

Job ID 22182

Our Opening and Your Responsibilities

We are looking for an IT Workplace Specialist to help maintain a secure, modern, and efficient digital work environment. In this role, you will manage endpoints, software, and collaboration tools, including Microsoft 365, Active Directory, and Windows/mobile devices. You'll provide technical support, work on local and global IT projects, and ensure our systems run smoothly to boost employee productivity. This position involves close collaboration with the local IT team, Corporate IT, and other METTLER TOLEDO sites in the UK, with occasional travel.

What You'll Do

Manage modern workplace: deploy, maintain and support endpoints and client software using tools like Intune and AutoPilot.
Set up workspaces and configure IT equipment, including conference room AV systems.
Provide user support and escalation (Tier 2–3): troubleshoot hardware, software, telephony and workstation issues.
Improve digital employee experience: manage collaboration tools, support AI adoption, and deliver user training and guides.
Document the IT environment and create/distribute clear user-facing documentation.
Coordinate with vendors on procurement, services and lifecycle management of hardware and software.
Maintain workplace infrastructure: install, troubleshoot and upgrade network devices, printers and firmware/software.
Support IT projects and pilots: gather stakeholder requirements, collect user feedback and assist with global/local rollouts.
Maintain workplace security: monitor Tenable and remediate vulnerabilities on client devices and servers; act as site IT first responder.

What You Need to Succeed

Experience of working in an IT department or as an IT consultant.
Experience with M365: Proficiency in managing Microsoft 365 services, including Teams, SharePoint, and security components.
Good knowledge of Microsoft Intune, SCCM, or other endpoint management solutions.
Strong understanding of operating systems (Windows), network protocols, security principles and patching. Experience in using IT support service management and help desk systems.
Ability to have strong customer focus and deliver outstanding customer service.
Willingness to collaborate, technically proficient with Excellent communication skills.

Our Offer to You

Comprehensive benefits – including annual bonus scheme, 25 days annual leave + bank holidays
Strong Work-Life Balance – enhanced policies, focus on employee wellbeing, employee engagement events, early finish on Fridays
Global Exposure – work with international stakeholders and teams across METTLER TOLEDO's global network
Inclusive Culture – thrive in an environment that values authenticity, diversity, and inclusion.
Career Progression – learn from industry experts, enhance existing skills, benefit from our commitment to training and development.

Choose what you do with your skills and apply now to be part of a team that engineers solutions for a better, safer world.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to [email protected] so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

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IT Workplace Specialist

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