I am looking for a hands-on IT Support Engineer to join our team and provide high-quality 1st- and 2nd-line support across a multi-site business.
- Act as a key point of contact for IT support across the business
- Troubleshoot and resolve 1st and 2nd line issues
- Deliver remote and desk-side support in a Microsoft 365 environment
- Manage user lifecycle processes (joiners, leavers, moves) via Entra ID and M365
- Support the Microsoft Azure ecosystem, driving improvements and modernisation
- Maintain documentation and help deliver a high-quality user experience
Essential
- Experience in an IT Support, Helpdesk or Desktop Support role
- Strong knowledge of Windows desktop environments
- Experience supporting Microsoft 365 applications
- Working knowledge of Active Directory / Entra ID
- Experience with Microsoft Defender or similar endpoint security tooling
- Basic networking knowledge
- Strong troubleshooting, communication, and customer service skills
- Experience supporting multi-site or remote users
Please note, role will include occasional travel to other UK sites.
Pay: From £30,000.00 per year
Benefits:
Ability to commute/relocate:
- Hoddesdon EN11 0NX: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you comfortable working on an on site setting?
- Are you legally authorised to work in the UK?
- This is an urgent vacancy, can you start immediately?
Experience:
- IT support: 2 years (required)
Licence/Certification:
- Driving License (required)
Work Location: In person
