Customer experience coordinator Work, Jobs in Royston (with Salaries)

Resident Engagement Coordinator
Innovus —Bedford
- Up to £30,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Operations Coordinator(Customer Service)
CitySprint —Baldock
- £26,811.20 a year
- Full-time
- Customer service
- Microsoft Office
- Annual leave
Quick apply
11d
Operations Coordinator(Out of Hours)
CitySprint —Baldock
- £18.68 an hour
- Part-time
- Customer service
- Microsoft Office
- Annual leave
Quick apply
13d
Operations & Scheduling Coordinator
ULG Group LTD —St. Neots
- From £24,000 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
- Free parking
Quick apply
Business Support Coordinator/ Personal Assistant
Leonardo UK Ltd —Luton
- £31,253 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Organisational skills
- Flexible schedule
- Referral programme
11d
Nursery Deputy Manager/Room Leader - Brand New Nursery
Banana Moon Day Nurseries —Royston
- £34,000 - £38,000 a year
- Full-time
- Leadership
- Free parking
- Annual leave
Quick apply
11d
Administrative Coordinator
Cyted Health —Cambridge
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Life insurance
Inside Sales and Planning Coordinator
Mettler Toledo —Royston
- Sales
- Customer service
- Annual leave
23h
Customer Care Coordinator
Public Library of Science —Cambridge
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- IT
- Communication skills
5d
Lettings Coordinator
Bidwells —Cambridge
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Localisation Coordinator
Raspberry Pi Foundation —Cambridge
- £32,000 - £37,500 a year
- Full-time
- Salesforce
- English
- Bachelor's degree
- Annual leave
Quick apply
4d
Customer Resolution Co-ordinator
Copart —Bedford
- £27,976 a year
- Customer service
- Microsoft Office
- Communication skills
- Employee discount
- Life insurance
Quick apply
Business Operations Coordinator
Careers Research and Advisory Centre (CRAC) Limited —Cambridge
- £26,227.50 a year
- Temporary
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Flexitime
Quick apply
12d
Business Systems & ERP Integration Support
Mundipharma —Cambridge
- Full-time
- Oracle
- ERP systems
- Project management
Operations Coordinator
RSP UK —Bedford
- £26,000 - £28,000 a year
- Full-time
- Administrative experience
- Driving
- Organisational skills
- Life insurance
Quick apply
11d
People Services Coordinator - 12 Month FTC
M Group —Stevenage
- CRM software
- Customer service
- Human resources
- Annual leave
- Employee assistance programme
13d
Customer Service Coordinator
PerkinElmer —Ware
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Global Services Coordinator - UK
Luxe5 International, Inc. —St Albans
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Proactive Detection & Insights Coordinator
AXA UK —Haverhill
- Up to £30,000 a year
- Microsoft Excel
- Organisational skills
- Annual leave
11d

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customer experience coordinator jobs near royston

Resident Engagement Coordinator

Innovus -
Bedford

Quick apply

Job details

Fixed term contract
Up to £30,000 a year
7 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Report writing
Microsoft Excel
Project coordination
Presentation skills
Organisational skills
Communication skills

Full job description

Job Role: Resident Engagement Coordinator

Location: Field with occasional office attendance

Hours: 35 hours per week - Monday to Friday

Contract Type: 12 month Fixed Term Contract ( Maternity Cover)

Salary: £30,000 per annum plus benefits

At Innovus we are committed to delivering market leading solutions and professional services and as a Resident Engagement Coordinator, you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.

Main Purpose of Job

The Resident Engagement Coordinator is responsible for contributing to the delivery of high-quality resident engagement consultancy services across a portfolio of high-rise buildings.

This role involves the production of bespoke resident engagement strategies, undertaking compliance reviews of existing resident engagement approaches against Building Safety Act requirements and industry best practice, and supporting clients to deliver effective resident consultations during the process.

Working closely with clients, managing agents and housing associations, the Resident Engagement Coordinator will help coordinate consultation activities, analyse feedback and engagement outcomes, and produce clear, insightful assessment reports and recommendations. The role also includes supporting the delivery of client workshops to present findings, discuss opportunities for improvement, and drive continuous enhancement of resident engagement practices. Through these activities, the Resident Engagement Coordinator will contribute to stronger resident participation, regulatory compliance, and positive stakeholder relationships.

Position in Organisation

This role reports to the Resident Engagement Manager.

Main Responsibilities

Contribute to the production of consistently high-quality engagement strategies
Develop and tailor each engagement strategy, based on resident and client feedback
Conduct reviews and assessments of existing resident engagement strategies to evaluate compliance with relevant legislation, regulatory requirements and industry best practice.
Support clients in planning, coordinating and delivering resident consultation exercises across a range of residential developments.
Liaise with clients, managing agents, residents and other stakeholders to ensure consultations are delivered effectively and in accordance with agreed objectives.
Identify gaps, risks and opportunities for improvement within resident engagement frameworks and provide practical recommendations.
Analyse resident feedback, consultation responses and engagement data to identify trends, themes and areas for improvement.
Produce high-quality assessment reports, consultation findings reports and client-ready recommendations.
Support the delivery of client workshops, presentations and stakeholder meetings to communicate findings and facilitate discussion on resident engagement improvements.
Assist in developing engagement action plans and implementation recommendations arising from strategy reviews and consultation outcomes.
Ensure all consultancy outputs are delivered to a high professional standard, within agreed timescales and in line with Innovus quality expectations.
Maintain accurate records – ensuring accurate completion numbers in order to reflect proposed billing
Contribute to accurate and thorough progress reporting, to include completed and in progress strategies
Stay up to date with legislation changes in relation to building safety, and more specifically, resident engagement.

Technical Skills and experience

Excellent communication and presentation skills
Ability to analyse qualitative and quantitative feedback and present findings clearly and concisely.
Experience using Microsoft Forms, Microsoft Excel, PowerPoint and Word
Strong report-writing skills with experience producing client-facing documents and recommendations.
Experience facilitating client meetings.
Strong organisational and project coordination skills with the ability to manage multiple projects and deadlines.
Understanding of leasehold management is desirable
Understanding of the Building Safety Act 2022 and resident engagement requirements is desirable.

Working at Innovus:

At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.

We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.

Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.

What We Offer:

At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.

We're committed to creating a supportive, inclusive workplace where everyone can succeed.

Diversity and Inclusion:

At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.

As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.

Ready to apply:

Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests.

Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check.

If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.

Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Innovus.

#123

Pay: Up to £30,000.00 per year

Work Location: On the road

Quick apply

Refine Your Search

customer experience coordinator jobs in royston

Resident Engagement Coordinator

Operations Coordinator(Customer Service)

Operations Coordinator(Out of Hours)

Operations & Scheduling Coordinator

Business Support Coordinator/ Personal Assistant

Nursery Deputy Manager/Room Leader - Brand New Nursery

Administrative Coordinator

Inside Sales and Planning Coordinator

Customer Care Coordinator

Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624

Lettings Coordinator

Localisation Coordinator

Customer Resolution Co-ordinator

Business Operations Coordinator

Business Systems & ERP Integration Support

Operations Coordinator

People Services Coordinator - 12 Month FTC

Customer Service Coordinator

Global Services Coordinator - UK

Proactive Detection & Insights Coordinator

I want to receive the latest job alerts for customer experience coordinator in royston

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