Incident manager Work, Jobs in Rubery, Wor (with Salaries)

IT Incident and Problem Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
- Employee assistance programme
- Employee discount
Regional Support Manager
Healthcare Management Solutions —Birmingham
- £60,000 a year
- Temporary
- Nursing home
- Business development
- Project management
Quick apply
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
ISMS Manager
Gateley —Birmingham
- Microsoft Office
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Change Lead - Oldbury
DPD Group UK —Oldbury
- £80,000 a year
- Full-time
- Free parking
Quick apply
Technical Escalation Manager
Spherica Business Solutions Ltd —Birmingham
- £42,000 - £47,500 a year
- Full-time
- Hybrid work
- IT
- Leadership
- Employee discount
- Referral programme
Quick apply
8d
SHEQ Manager
X-Cell Telecom —Evesham
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Management
Quick apply
7d
Facilities Manager
BNP Paribas —Solihull
- Full-time
- IT
- Leadership
- Time management
- Employee discount
- Life insurance
Quality Assurance and Development Manager
Bright Life Living —Great Barr
- £45,000 - £55,000 a year
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Free parking
Quick apply
Business Manager
Individual Care Services —Alcester
- £40,000 - £45,000 a year
- Full-time
- Management
- In-person
- Business
- Annual leave
Quick apply
9d
Cluster General Manager
iQ Student Accomodation —Birmingham
- £44,000 - £47,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
1d
Security Manager
Balfour Beatty Vinci —Birmingham
- Organisational skills
- IT
- Communication skills
- Free parking
Technical Lead
Serco Group —Solihull
- £65,000 a year
- Full-time
- Microsoft Access
- Azure
- Mentoring
- Employee assistance programme
- Employee discount
Project Manager
National Highways —Birmingham
- £47,410 - £54,210 a year
- Full-time
- Civil engineering
- Project management
- Contracts
Service Desk Analyst
West Midlands Combined Authority —Birmingham
- £34,780 - £39,188 a year
- Windows
- Microsoft Office
- Organisational skills
14d
Temporary Works Coordinator
McDermott Civil & Engineering Ltd —Birmingham
- Full-time
- Up to 50% travel
- Engineering
- Electrical experience
Quick apply
Groundworker
Bauer Media Outdoor —Kings Norton
- £35,000 - £40,000 a year
- Overtime
- Construction experience
- Flexible schedule
- Life insurance
Quick apply
Service Delivery Manager
Intercity Technology —Birmingham
- Hybrid work
- IT
- Employee assistance programme
Warehouse Operative
MedScience Group —Kidderminster
- £26,618 a month
- Full-time
- Computer literacy
- Organisational skills
- Warehouse experience
Quick apply
Information Security & IT Manager
NetWatch Global —Birmingham
- £48,000 - £58,000 a year
- Full-time
- Hybrid work
- IT
- Flexitime
- Flexible schedule
Quick apply
5d

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IT Incident and Problem Manager

Holland & Barrett -
Nuneaton

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

ITIL Certification
Presentation skills
Continuous improvement
ITIL
Relationship management
IT
Problem management
Root cause analysis
Communication skills

Full job description

Division:

Technology
City:

Nuneaton
Country:

UK
Job Type:

Full Time
Number of Hours:

37.5
Contract Type:

Permanent
Closing Date:

31 July 2026

About the role:

At Holland & Barrett, we're transforming how technology supports our colleagues, customers and operations across Europe's leading health and wellness retailer.

We're looking for an IT Incident & Problem Manager to lead a critical function at the heart of our IT Operations team. You'll play a key role in reducing service disruption, improving operational resilience and helping teams respond quickly and effectively when incidents happen.

This is an opportunity to lead a high-performing team, influence service improvements across the organisation and shape how we manage major incidents in a fast-paced, evolving technology environment.

Location & working arrangement

London or Nuneaton, UK | Full Time

We offer hybrid working, with an expectation that you'll be present at one of our Holland & Barrett offices in London or Nuneaton for a minimum of 2 days per week.

What you'll be doing

Leading the end-to-end Major Incident and Problem Management function across IT Operations
Driving rapid service restoration and minimising business impact during high-severity incidents
Chairing major incident calls, coordinating resolver teams and managing escalations
Acting as the key liaison between IT and business stakeholders during incidents, providing clear and timely communication
Owning root cause analysis, preventative actions and permanent fixes to reduce repeat incidents
Reviewing and improving incident and problem management processes in line with ITIL best practice
Producing Major Incident Reviews and governance reporting for operational and executive stakeholders
Monitoring trends, analysing performance metrics and driving service improvement initiatives
Managing supplier and vendor engagement during incidents and recovery activities
Supporting operational resilience through out-of-hours standby and on-call support on a rota basis

Key requirements:

What you'll bring

Strong experience leading IT Incident and Problem Management within a complex IT environment
Demonstrable experience operating within an ITIL service management framework
Experience leading high-pressure incident recovery and coordinating cross-functional teams
A strong understanding of root cause analysis, service improvement and operational governance
Excellent stakeholder communication and relationship management skills
Confidence presenting reports, trends and recommendations to senior stakeholders
Broad technical understanding across infrastructure and application environments
Experience driving process consistency, operational maturity and continuous improvement
Personal resilience and the ability to lead calmly and effectively in fast-paced situations
ITIL v3 or v4 accreditation is desirable

What we offer:

Benefits

33 days holiday, including bank holidays
Holiday purchase scheme
Private medical insurance – single cover
24/7 Virtual GP access
Annual free at-home health testing kit (after 6 months' service)
Workplace pension with 5% employer contribution
Life assurance (2x salary, after 6 months' service)
Annual Bonus (subject to company and individual performance) up to 20%
£50 colleague product allowance on Holland & Barrett products (after 6 months' service)
25% colleague discount, available in store and online
Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
Cycle to Work scheme
Access to cashback and discounts from a wide range of retailers
Access to our Employee Assistance Programme and Mental Health First Aiders whenever you need support

About Holland & Barrett

For over 150 years, Holland & Barrett has supported people on their wellness journeys through trusted products, expert advice and personalised support. Today, we're Europe's leading health and wellness retailer, helping millions of customers make healthier choices every day.

We're building a business where every body feels supported, empowered and able to thrive.

Inclusion & accessibility statement

At Holland & Barrett, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds, experiences and perspectives.

If you need any adjustments or support during the recruitment process, please let us know — we'll be happy to help.

#LI-Hybrid
#LI-CF1

Apply Now

Refine Your Search

incident manager jobs in rubery, wor

IT Incident and Problem Manager

Regional Support Manager

Service Delivery Manager

ISMS Manager

Change Lead - Oldbury

Technical Escalation Manager

SHEQ Manager

Facilities Manager

Quality Assurance and Development Manager

Business Manager

Cluster General Manager

Security Manager

Technical Lead

Project Manager

Service Desk Analyst

Temporary Works Coordinator

Groundworker

Service Delivery Manager

Warehouse Operative

Information Security & IT Manager

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