Customer success manager Work, Jobs in Ruddington, Ntt (with Salaries)

Sales Operations and Performance Manager
ReviewSolicitors Ltd —Nottingham
- £45,000 - £55,000 a year
- 8 hour shift
- Management
- Sales
- Leadership
- Free parking
- Annual leave
Quick apply
7d
Commercial Manager
Joseph Ash —Chesterfield
- £45,000 - £50,000 a year
- Civil engineering
- Sales
- Business development
- Employee assistance programme
Quick apply
Customer Success Manager
Wireless Logic mdex GmbH —Coalville
- Hybrid work
- Organisational skills
- Leadership
- Communication skills
19h
Customer Relationship Manager
Monetise Media Ltd —Melbourne
- From £26,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Sales Manager
Furniture Village —Nottingham
- £48,500 - £58,200 a year
- Full-time
- Employee discount
Quick apply
Business Development Manager
CitySprint —Calverton
- £36,549 - £56,079 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Microsoft Office
Quick apply
Area Sales Manager
BrettGroup —Mountsorrel
- Sales
- Travel
- Construction
- Free parking
- Annual leave
Quick apply
Customer Services Executive
Reconomy Connect —Newark-on-Trent
- £27,980 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Salesforce
- Employee assistance programme
- Employee discount
Branch Manager Designate
Nick Scali Furniture —Leicester
- £30,000 - £50,000 a year
- Weekend availability
- Sales
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
Business Development Manager (Corporate)
Pall-Ex UK Ltd —Coalville
- £50,000 a year
- Full-time
- Sales
- Business development
- Continuous improvement
- Free parking
- Annual leave
Quick apply
10d
Customer Service & Sales Advisor
Stellantis &You —Nottingham
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
3d
Service Coordinator
Rehlko —Heanor
- Full-time
- Employee assistance programme
Business Development Manager (Specialities)
Healy Group —Coalville
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Driving
- Free parking
- Work from home
Quick apply
2d
Referrals Coordinator
Esland —Belper
- £31,500 a year
- Full-time
- Hybrid work
- Childcare
- Customer service
- School
- Annual leave
- Employee assistance programme
Quick apply
Field Sales Representative
Phoenix 2 Retail —Nottingham
- Up to £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
19h
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply
Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
3d
Specification Sales Manager (Midlands & North)
BrettGroup —Mountsorrel
- Sales
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Sales - Supervisor
New Look —Nottingham
- Part-time
- Microsoft Word
- Communication skills
Area Sales Manager
H-TEC Group —Markfield
- From £28,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Construction
- Free parking
- Sick pay
Quick apply
8d

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Sales Operations and Performance Manager

ReviewSolicitors Ltd -
Nottingham

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year
7 days ago

Benefits

Free parking
Private dental insurance
Annual leave
Flexitime
Discounted or free food
Company pension
Canteen
Private medical insurance
Flexible schedule
On-site parking

Qualifications

Management
Sales
B2B sales
Leadership
Communication skills
Customer acquisition

Full job description

Location: Nottingham (NG8), Phoenix Park tram stop

Salary: £45,000 to £55,000 depending on experience, plus up to £40,000 annual bonus (£10,000 per quarter, based on team performance)

Reporting to: Director of Client Success and Performance

About ReviewSolicitors

ReviewSolicitors is the UK's largest legal review platform, helping people choose the right law firm based on genuine client feedback. By empowering clients to make more informed decisions, and law firms to grow through transparent reviews and improved service, we're changing the face of the legal sector.

We're a fast-growing legal tech company with a strong internal culture and a real passion for performance, innovation, and impact.

Role Overview

We are seeking an experienced Sales Operations and Performance Manager to lead the performance, development, and operational excellence of our commercial leadership layer. This role combines B2B sales leadership with call centre management, overseeing our outbound, SaaS sales, and account management functions.

Reporting to the Director of Client Success and Performance, you will be accountable for driving revenue growth, hitting KPIs across all commercial teams, and maintaining high standards of professionalism, compliance, and coaching across a multi-layered sales environment.

This role suits a proven B2B sales leader with strong call centre management experience and a track record of driving operational excellence through team leaders.

The Teams You'll Oversee

Sales Coordinators, outbound, telephone-based appointment bookers generating qualified opportunities for the wider sales function.
Business Development Managers, SaaS sales professionals delivering Zoom-based product demonstrations and closing new business.
Account Managers, relationship leads managing our premium law firm clients, focused on retention and growth.

Key Responsibilities

Leadership of Team Leaders. Directly manage and develop the team leaders running each of the three commercial functions. Foster strong leadership capability and ensure alignment with company goals.

Call Centre and Sales Performance Management. Oversee daily performance across outbound, demo-based, and account management activity, ensuring KPIs, call quality, conversion rates, and revenue targets are consistently achieved.

KPI and Target Accountability. Monitor and analyse performance metrics, working with team leaders to address gaps, motivate teams, and celebrate success.

Sales Process and Compliance Oversight. Ensure all sales activity adheres to company standards, legal requirements, and internal guidelines through effective team leader oversight.

CRM and Sales Operations. Own the operational integrity of our sales systems, including CRM hygiene, pipeline reporting, and process automation, partnering with team leaders to drive efficiency.

Reporting and Insights. Deliver clear, actionable performance reports to the Director of Client Success and Performance, identifying opportunities to optimise sales operations.

Cross-Department Collaboration. Work alongside leadership in Marketing, Product, and Customer Success to drive aligned business objectives.

Training and Development. Partner with Learning and Development and your team leaders to support onboarding, coaching, and continuous improvement.

What We're Looking For

B2B Sales Leadership (Essential). Proven experience in B2B sales leadership with strong knowledge of consultative sales and customer acquisition strategies.

Call Centre Management (Essential). Solid experience managing or overseeing outbound or inbound call centre operations, including KPI management, call quality, and coaching at scale.

Management of Managers (Essential). Minimum 3 years' experience managing team leaders or supervisors within sales or commercial functions.

Results-Oriented and Data-Driven. Comfortable driving performance using KPIs and pipeline metrics, and skilled at coaching leaders to improve outcomes.

CRM and Sales Ops Tools. Hands-on experience with CRM platforms and sales operations tooling, with a track record of improving process and reporting.

Process Improvement and Compliance. Ability to implement and enforce sales process standards and compliance across multiple teams via leadership channels.

Communication and Influence. Strong communicator, able to engage at all organisational levels and provide effective coaching to managers.

A background in training and development would be a bonus.

Bonus Structure

Up to £40,000 per year (£10,000 per quarter), based on team performance against agreed targets.

Benefits

Flexitime, flexible working hours to suit your schedule
In-house chef, free, freshly prepared lunches every day
Company away trips, fully funded to celebrate success
Regular social events and team activities
25 days annual leave plus bank holidays
Company pension
Free on-site parking

Working Hours and Conditions

Initial schedule (first month): Monday to Thursday 09:00 to 18:00, Friday 09:00 to 16:00.

Flexible hours (after four weeks): start time between 07:30 and 09:30, 8 hours Monday to Thursday, 6 hours Friday, with an optional 30-minute or 1-hour lunch break.

Location: office-based at Phoenix Park tram stop, Nottingham.

Apply Now

Are you a commercial leader who thrives on driving performance through strong team leaders, and has the call centre and B2B sales credentials to back it up? We'd love to hear from you.

Join ReviewSolicitors and help shape the next phase of growth in one of the UK's fastest-moving legal tech businesses.

Experience Required

B2B Sales Leadership: 3 years (required)
Call Centre Management: 2 years (required)
Management of Managers: 3 years (required)
CRM and Sales Ops Tools: 1 year (preferred)

Job Type: Full-time, Permanent

Pay: £45,000.00-£55,000.00 per year

Benefits:

Canteen
Discounted or free food
Free parking
On-site parking
Private dental insurance
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in ruddington, ntt

Sales Operations and Performance Manager

Commercial Manager

Customer Success Manager

Customer Relationship Manager

Sales Manager

Business Development Manager

Area Sales Manager

Customer Services Executive

Branch Manager Designate

Business Development Manager (Corporate)

Customer Service & Sales Advisor

Service Coordinator

Business Development Manager (Specialities)

Referrals Coordinator

Field Sales Representative

Customer Experience Manager (CXM)

Customer Service & Operations Manager

Specification Sales Manager (Midlands & North)

Sales - Supervisor

Area Sales Manager

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