Service desk engineer Work, Jobs in Ruddington, Ntt (with Salaries)

Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Customer service
- SQL
- Communication skills
- Employee assistance programme
10d
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
Operations Coordinator
Countrywide Grass Machinery —West Hallam
- £27,000 - £30,000 a year
- Full-time
- Administrative experience
- Accounting
- Organisational skills
- Free parking
- Employee discount
Quick apply
4d
Technical Manager
Statutory Inspections Ltd —Castle Donington
- £35,000 - £40,000 a year
- Full-time
- Microsoft Office
- Business development
- Travel
Quick apply
11d
Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Service Controller
Bennie Equipment Ltd —Grantham
- Full-time
- ERP systems
- Analysis skills
Quick apply
5h
IT Service Delivery Manager
iZan Business Solutions —Newark-on-Trent
- £33,000 - £40,000 a year
- Full-time
- Azure
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
1d
Customer Service Administrator
Global Fire & Security Systems LTD —Nottingham
- Full-time
- Hotel
- Administrative experience
- Maths
Quick apply
13d
JUNE - 1st Line IT Support Engineer & Retail IT Technician
BubbleIT Solutions Limited —Beeston
- £26,000 - £28,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Sales
- Free parking
Quick apply
Systems Engineer
Thrive —Nottingham
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
Geo-Environmental Supervisor / Engineer
Kiwa —Derby
- £37,000 - £40,000 a year
- Full-time
- Engineering
- Supervising experience
- Travel
- Annual leave
- Employee assistance programme
Systems Engineer
Abacode —Nottingham
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Service Desk Coordinator
Apleona —Leicester
- £24,784.50 - £26,000.00 a year
- Full-time
- Microsoft Excel
- Data entry
- IT
13d
Service Desk Co-ordinator
JCW —Wigston Magna
- £24,960 a year
- Full-time
- Microsoft Excel
- Customer service
- Data entry
Quick apply
13d
Modern Workplace Infrastructure Engineer
Cooper Parry —Derby
- Full-time
- Azure
- Windows
- Scripting
5d
Geo-Environmental Consultant
BWB Consulting —Nottingham
- Hybrid work
- Master's degree
- IT
Servicedesk Admin Analyst
Keyhole IT Solutions Ltd —Newark-on-Trent
- £12.75 an hour
- Overtime
- Hybrid work
- Azure
- No experience needed
- Windows
- Annual leave
Quick apply
23h
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Windows
- Scripting
- Employee discount
Quick apply
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Sales
- Maintenance
- Driving
- Employee assistance programme
- Gym membership

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service desk engineer jobs near ruddington, ntt

Technical Support Engineer

Microlise -
Nottingham

Apply Now

Job details

£30,000 a year
10 days ago

Benefits

Discounted gym membership
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Technical support
SQL
Customer support
Communication skills

Full job description

Support Services
Nottingham, United Kingdom
£30,000 per annum
Closing Date: 27.07.2026

Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering the highest level of customer support. We have an exciting opportunity for a Technical Support Engineer, to support the Service Desk team with exceptional customer service and technical knowledge, whilst providing expert first line support to our customers.

This is a great opportunity for someone looking to get into the world of technical customer support. We are invested in developing our people, and with our “swarm” approach to resolving incidents, you will get the chance to learn new technologies and skills to drive your career forward.

Have you got service desk and / or customer support experience? Are you looking for a new opportunity and challenge? How about joining an organisation whose clients include industry giants such as JCB, Tesco and Stobarts?

What you will be doing:

Own incidents through to resolution; provide user support, user administration and customer liaison
Assess and prioritise incidents
Identify root cause and liaise with the Incident and Problem Management team
Monitor, track and drive incident investigation, diagnosis and resolution to exceed and meet SLAs
Provide technical assistance for service issues in accordance with service desk policies
Link known or reoccurring errors, major outages to live incidents for reporting purposes
Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers
Identify patterns in incidents and possible contributing factors or causes of system failure
Contribute to the ongoing internal and external knowledge documentation process, including common fixes and known issues
Work with other areas to develop and deliver improvements to processes and procedures
Contribute to the success of your assigned Swarm, supporting other team members and sharing knowledge

What we are looking for:

Proven experience within a technical support and / or customer-focused environment
Excellent communication skills, with the ability to interpret and relay technical information clearly and concisely
Positive attitude; capable of working under pressure as part of a team
Confident in using your own initiative and proactively thinking outside of the box
An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
Organised and with a flexible approach to adapt to changing priorities
An understanding of SQL and basic SQL writing, with experience running and interpreting the returned results

Why Microlise?

When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Eddie Stobart, Carlsberg, Waitrose, and Royal Mail.

Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.

Full support and training to ensure you are well equipped to succeed in your role
Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more
33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of service
Life Assurance, 4 times your annual salary
Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway
Invested in employee health and well-being with over 20 mental health first aiders in the business
Employee Assistance Programmes
Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives
Executive Box at Motorpoint Arena Nottingham
Great Place to Work™ certified – We have been recognised by the global authority on workplace culture, so come be a part of our success
Best Workplace in the UK™ for Development, Technology, Wellbeing and Women

Recruitment Process

For successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in!

Recruitment Agencies

Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed to [email protected] in the first instance.

Apply Now

Refine Your Search

service desk engineer jobs in ruddington, ntt

Technical Support Engineer

Microsoft Dynamics 365 Support Engineer (Business Central)

Operations Coordinator

Technical Manager

Senior Service Desk Engineer

Digital Service Desk Engineer

Service Controller

IT Service Delivery Manager

Customer Service Administrator

JUNE - 1st Line IT Support Engineer & Retail IT Technician

Systems Engineer

Geo-Environmental Supervisor / Engineer

Systems Engineer

Service Desk Coordinator

Service Desk Co-ordinator

Modern Workplace Infrastructure Engineer

Geo-Environmental Consultant

Servicedesk Admin Analyst

Senior IT Infrastructure Engineer

Doors engineer, Technical support

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