operational support grade Work, Jobs in runcorn, chs (with Salaries)

Complaint Handler Debt & Civil Litigation
DCBL —Runcorn
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Operations Supervisor 45
Evri —Runcorn
- Day shift
- IT
- Annual leave
- Employee assistance programme
8d
IT Support Apprentice
QA Apprenticeships —Liverpool
- £18,000 a year
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Compliance Coordinator
Evri —Runcorn
- Day shift
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
6d
Sortation Manager
Evri —Runcorn
- Monday to Friday
- Analysis skills
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Operational Security Grade
Mersey Care NHS Foundation Trust —Maghull
- £25,760 - £27,476 a year
- Full-time
1d
Operational Support Officer
HM Courts & Tribunal Service —Mold
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
12d
Collection & Delivery Driver 45
Evri —Runcorn
- £31,145 a year
- Customer service
- Annual leave
- Employee assistance programme
9d
Operational Support Officer
HM Courts and Tribunals Service —Mold
- £25,582 a year
- Full-time
- Customer service
- Presentation skills
- Travel
- Annual leave
14d
202605: Prison Officer - HMP Liverpool
Ministry of Justice —Liverpool
- £30,001 - £40,000 a year
- Part-time
- English
- Presentation skills
- Communication skills
- Annual leave
Final Mile Manager
Evri —Runcorn
- Monday to Friday
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
6d
CCTV Supervisor
Cheshire West and Chester Council —Chester
- Weekend availability
- Customer service
- Supervising experience
- IT
5d
Safety, Health & Environment Technician Apprenticeship – 20 month Fixed Term Contract
Amazon UK Services Ltd. - A10 —Warrington
- Full-time
- English
- Communication skills
1d
QA Specialist NDP
Ipsen Biopharm Ltd —Wrexham
- Full-time
- Organisational skills
8d
202605: Prison Officer - HMP Styal
Ministry of Justice —Manchester
- £30,001 - £40,000 a year
- Part-time
- English
- Presentation skills
- Communication skills
- Annual leave
Community Payback Supervisor - Widnes
HM Prison & Probation Service —Widnes
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
Receptionist - Knowsley and St Helen's
HM Prison & Probation Service —Huyton
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
Enforcement Immigration Officer
Home Office —Liverpool
- £32,110 - £33,073 a year
- Weekend availability
- Presentation skills
- Communication skills
- Annual leave
202604: Prison Officer - HMP Berwyn
Ministry of Justice —Wrexham
- £30,001 - £40,000 a year
- Part-time
- English
- Presentation skills
- Communication skills
- Annual leave
Operations Support Manager
Securitas UK —Broughton
- £39,802.30 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply

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operational support grade jobs near runcorn, chs

Complaint Handler Debt & Civil Litigation

DCBL -
Runcorn

Quick apply

Job details

Full-time
£26,000 - £29,000 a year

Benefits

Free parking
Employee assistance programme

Qualifications

Microsoft Word
Microsoft Excel
GCSE
Complaint handling
Microsoft Office
Analysis skills
Financial services
Root cause analysis
Communication skills

Full job description

Complaint Handler – Debt Resolution & Civil Litigation

About the Role

We are looking for a proactive and detail‑focused Complaint Handler to join an award-winning, rapidly expanding organisation within the debt resolution and civil litigation environment. In this role, you will be responsible for managing and resolving complaints in a regulated setting, ensuring fair outcomes and maintaining our commitment to excellence, with a "whatever it takes" attitude.

You will play a key role in supporting our risk, compliance, and operational teams, using your strong communication and analytical skills to de‑escalate concerns, identify themes, and drive continual improvement. You will also contribute valuable insight through quality assurance audits of frontline staff.

Key Responsibilities

Managing the day-to-day de‑escalation of customer concerns and complaints through inbound and outbound telephone calls, emails and letters.
Providing clear written outcomes, including bespoke emails and letters, ensuring each complaint is concluded fairly and professionally.
Identifying and raising trends, themes, and emerging risks with key internal stakeholders.
Supporting complaint‑related projects and initiatives as needed.
Conducting quality assurance audits of frontline staff to identify learning opportunities and contribute to continuous improvement.
Providing timely and constructive feedback to support staff development.
Completing root cause analysis on complaints received to help inform process and service improvements.
Acting as a subject matter resource for complaint‑related queries across the business.
Assisting the Complaints Team Manager and Quality Assurance Manager with reporting and other ad hoc responsibilities.

Essential Skills & Experience

Proven experience handling customer complaints or queries by telephone and in writing within a regulated environment.
Ability to prioritise effectively, manage time well, and work to deadlines.
Excellent written English with GCSE Grade C/4 or above in English Language.
Confident use of Microsoft Office, particularly Excel and Word.

Desirable Experience

Previous experience working within a Complaint Department, ideally in the Consumer Credit, Financial Services or Legal industry.
Experience writing concise and professional reports for clients, regulators and internal stakeholders.
Experience conducting trend analysis to identify root causes and improvement opportunities.
Experience in civil litigation or within an SRA‑regulated firm.

Benefits you will receive:

Monday – Friday schedule (36.5 hours per week – no weekend or evening work)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities
Free monthly lunch

Quick apply

Refine Your Search

operational support grade jobs in runcorn, chs

Complaint Handler Debt & Civil Litigation

Operations Supervisor 45

IT Support Apprentice

Compliance Coordinator

Sortation Manager

Operational Security Grade

Operational Support Officer

Collection & Delivery Driver 45

Operational Support Officer

202605: Prison Officer - HMP Liverpool

Final Mile Manager

CCTV Supervisor

Safety, Health & Environment Technician Apprenticeship – 20 month Fixed Term Contract

QA Specialist NDP

202605: Prison Officer - HMP Styal

Community Payback Supervisor - Widnes

Receptionist - Knowsley and St Helen's

Enforcement Immigration Officer

202604: Prison Officer - HMP Berwyn

Operations Support Manager

I want to receive the latest job alerts for operational support grade in runcorn, chs

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