Service desk coordinator Work, Jobs in Runcorn, Chs (with Salaries)

Service Desk Coordinator
Axscend Limited —Runcorn
- £25,000 - £30,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Gym membership
Quick apply
1d
Service and Operations Coordinator
Canning Generator Solutions —Widnes
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Free parking
Quick apply
Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Installations Coordinator
Radius Limited —Crewe
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Client Services Coordinator - Mandarin Speaking
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Microsoft Office
- Employee assistance programme
Quick apply
5d
Project Coordinator (Event Production)
Sterling Event Group —Altrincham
- From £30,420 a year
- Temporary
- CAD
- Driving
- IT
- Free parking
- Referral programme
Quick apply
5d
Hospitality Coordinator- Student Placement
Convene Hospitality Group —Manchester
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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service desk coordinator jobs near runcorn, chs

Service Desk Coordinator

Axscend Limited
Runcorn

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Job details

Full-time
£25,000 - £30,000 a year
1 day ago

Benefits

Health & wellbeing programme
Company pension
Gym membership
Enhanced maternity leave
Enhanced paternity leave
Sick pay

Qualifications

Jira
CRM software
Operating systems
Customer service
Logistics
Microsoft Office
Organisational skills
Communication skills
Time management
Help desk

Full job description

Axscend Ltd is a UK a based trailer telematics specialist with a passion for innovation. We are a part of the SAF-HOLLAND group, who bring over 140 years of trailer expertise and the support of over 3000 colleagues globally.

Covering the whole of the UK, we work with some of the biggest Transport Operators, Trailer Manufacturers and Supermarkets in the UK, and are looking for a Service Desk Coordinator to join our growing team.

The Basics

37.5 hours Monday – Friday - between the hours of 8am and 6pm to ensure cover
25 days holiday per Annum plus Bank holidays
This is based at our Runcorn office

As a Service Desk Coordinator, you will be responsible for overseeing the successful delivery, operation, and continuous improvement of services Axscend provides to customers. you will play a key role in supporting the delivery of high-quality services that Axscend provides to its customers. Working as part of the service delivery team and reporting directly to the Service Delivery Manager, you will be a central point of contact for customer queries and service desk activity, helping to ensure that issues are handled promptly and in line with agreed service levels.

You will be expected to demonstrate a proactive, customer-first approach in everything you do, taking ownership of day-to-day service desk operations and supporting the wider team in achieving customer success. This role requires strong communication, attention to detail, and organisational skills, and offers the opportunity to develop your understanding of service delivery by working closely alongside the Service Delivery Manager across all areas of their function.

Requirements

· Some experience in a customer-facing or service support role; a background in a technology or software business environment is desirable but not essential.

· An awareness of IT service management principles (e.g. ITIL or equivalent) is beneficial; formal qualification is not required.

· Comfortable working with service desk software such as Jira Service Desk or equivalent; a willingness to learn new tools and systems is essential.

· Ability to work effectively with people across different teams and functions, building good working relationships and communicating clearly at all levels.

· Good attention to detail and a methodical approach to problem-solving, with the ability to prioritise and manage multiple tasks in a busy environment.

· Strong written and verbal communication skills, with the ability to engage professionally with customers and internal teams alike.

· A genuine interest in developing skills across all areas of service delivery, with an eagerness to learn from and support the Service Delivery Manager.

· Experience in a related industry (logistics, haulage, courier) desirable but not essential.

· Strong organisational and time-management abilities.

· A proactive, customer-first mindset.

· A ‘can-do’ attitude and ability to remain calm and effective under pressure.

We do not have a sponsorship licence.

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Benefits:

Company pension
Enhanced maternity leave
Enhanced paternity leave
Gym membership
Health & wellbeing programme
Sick pay

Application question(s):

Do you have the right to work in the UK?
Do you have experience in logistics, haulage or telemetrics?

Experience:

CRM software: 3 years (required)
microsoft tools: 3 years (required)
Customer service: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

service desk coordinator jobs in runcorn, chs

Service Desk Coordinator

Service and Operations Coordinator

Customer Care Coordinator

Installations Coordinator

Client Services Coordinator - Mandarin Speaking

Project Coordinator (Event Production)

Hospitality Coordinator- Student Placement

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