technical support engineer Work, Jobs in runcorn, chs (with Salaries)

3rd Line Support Engineer
MCS Group —Ormskirk
- From £45,000 a year
- 8 hour shift
- Continuous improvement
- In-person
- Free parking
- Work from home
Quick apply
Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Full-time
- Azure
- Microsoft Office
- Continuous improvement
9d
Junior Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Full-time
- Azure
- Customer service
- Computer networking
11h
NOC Engineer
NEP Connect —Manchester
- Full-time
- Engineering
- Communication skills
- Negotiation
Quick apply
9d
Product Support Engineer
Amadeus IT Group —Manchester Airport
- 12 hour shift
- Maintenance
- IT
Field Support Engineer - ITS
TK Elevator —Wythenshawe
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
Senior Technical Support Engineer
Yunex Traffic —Leigh
- Overtime
- Microsoft Outlook
- Microsoft Office
- Driving
Business Systems Support Engineer I
Brand Addition —Manchester
- Full-time
- Hybrid work
- Software troubleshooting
- ERP systems
- SQL
Quick apply
10d
Apprentice EUC Engineer
SunbeltRentals —Birchwood
- £17,343.75 a year
- Travel
- Mentoring
- IT
Quick apply
14h
Field Engineer
OCU Group —Stockport
- Full-time
- Customer service
- Communication skills
Quick apply
Schools ICT Engineer
Agilisys —St Helens
- Monday to Friday
- Customer service
- Windows
- In-person
- Annual leave
- Employee discount
Quick apply
4d
Senior Support Infrastructure Engineer
ANS Group Limited —Manchester
- Full-time
- Scripting
3d
Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract
Tesla —Manchester
- Customer service
- Engineering
- English
Field Support Engineer - ITS
TK Elevator UK Ltd —Wythenshawe
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
1st Line NOC Engineer (German speaking)
Evolve BG Ltd —Wigan
- £28,000 - £30,000 a year
- Hospitality
- Customer service
- English
Quick apply
2nd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Communication skills
Quick apply
10d
Systems Engineer
Ericsson —Manchester
- Oracle
- No degree
- Linux
8d
Service Desk Engineer (On Site)
Novem Limited —Wilmslow
- £24,500 - £30,000 a year
- Full-time
- Windows
- Microsoft Office
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply

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Customer Service coordinator/Administrator
Huktra (UK) Ltd —Widnes
Manage professional email and telephone communication with customers. Provide clear and timely updates to customers. Generate invoices and reports accurately.
£25,697 - £30,000 a year
Quick apply
8d
Shift Lead
B&Q —Speke
It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
£27,709.50 a year

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technical support engineer jobs near runcorn, chs

3rd Line Support Engineer

MCS Group
Ormskirk

Quick apply

Job details

Permanent
From £45,000 a year

Benefits

Free parking
Employee mentoring programme
Company pension
Work from home
Discounted gym membership
Company events
Private medical insurance
Employee discount
Gym membership
Bereavement leave
On-site parking

Qualifications

Microsoft Windows Server
DHCP
Continuous improvement
IT support
DNS
Root cause analysis
Account management

Full job description

THE ROLE

As a Lead IT Engineer, you will serve as the final escalation point for technical issues across our client base. You’ll work on the most complex incidents, assist in service design and delivery and act as the highest technical reference point for the service desk. This role is ideal for a senior engineer with strong all-round knowledge, excellent troubleshooting ability, and a proactive mindset for continuous improvement.

KEY RESPONSIBILITIES

- Act as the highest escalation point for technical incidents and service requests.

- Troubleshoot and resolve complex issues across infrastructure, networks, cloud, servers, firewalls, and endpoint management.

- Perform root cause analysis for recurring or critical issues and implement permanent fixes.

- Handle advanced onboarding, migrations, and client infrastructure projects where required.

- Support, guide and mentor all engineers on complex issues and personal development.

- Lead on difficult or high-priority client cases, maintaining calm under pressure.

- Assist with creating and maintaining internal knowledge base and documentation.

- Liaise with vendors and suppliers for support escalations and service issues.

- Communicate with clients clearly, particularly around complex technical issues, ensuring confidence and understanding.

- Support the Account Management team with technical insight when reviewing client environments.

EXPERIENCE AND SKILLS NEEDED

- 5+ years in IT support roles.

- Broad technical experience across Windows Server, Microsoft 365, networking (DNS, DHCP, routing), firewalls, cloud technologies, and backup solutions.

- Experience with RMM and PSA tools.

- Strong diagnostic, troubleshooting and decision-making skills.

- Calm, structured approach to problem-solving with a high attention to detail.

- Able to mentor others and contribute to the improvement of the overall service function.

- Relevant industry certifications (e.g. Microsoft, Cisco, CompTIA) are desirable.

WHAT WE OFFER

- Private healthcare
Access to private medical cover for faster treatment and peace of mind.

- 33 days holiday per annum, including bank holidays and your birthday off
Generous holiday allowance to help you rest, recharge and celebrate.

- Professional development plans
Structured plans to support your career growth and long-term goals.

- 8 hours of training per month
Dedicated time each month for learning, development, or certifications.

- Funded qualifications
We cover the cost of relevant professional qualifications to support your progression.

- Employee of the Quarter scheme, with the potential to win substantial prizes
Quarterly recognition programme to reward high performers.

- Company events and nights out
Regular team socials and celebrations throughout the year.

- Discounted gym membership
Stay active with discounted access to local gyms.

- Perkbox rewards account, providing a range of discounts
Nationwide perks and everyday savings through your Perkbox membership.

- Mental health support
Access to mental wellbeing resources and confidential support through our healthcare provider.

- Pension contribution
Company contributions to help you plan for the future.

- Free onsite parking
No daily parking stress, just pull up and walk in.

- Large, modern office with breakout room
A bright, spacious workspace with breakout areas for collaboration and downtime.

HOW TO APPLY

If you wish to apply for this role, please send your CV directly to [email protected].

Pay: From £45,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Employee discount
Employee mentoring programme
Free parking
Gym membership
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

technical support engineer jobs in runcorn, chs

3rd Line Support Engineer

Deskside Support Engineer (Liverpool)

Junior Deskside Support Engineer (Liverpool)

NOC Engineer

Product Support Engineer

Field Support Engineer - ITS

Senior Technical Support Engineer

Business Systems Support Engineer I

Apprentice EUC Engineer

Field Engineer

Schools ICT Engineer

Senior Support Infrastructure Engineer

Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract

Field Support Engineer - ITS

1st Line NOC Engineer (German speaking)

2nd Line Infrastructure Engineer

Systems Engineer

Service Desk Engineer (On Site)

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