Reporting to: CEO, Centre Manager
Hours per week: Full time (37.5 hours) per week, Monday to Friday between the hours of 08:00 and 17:30. In addition, occasional weekend duty for additional remuneration.
Covered by: CEO, Centre Manager
Last review: June 2026
Responsible to the CEO and Centre Manager for all duties, the Enrolment & Marketing Officer will be primarily responsible for student registration, dealing with enquiries and supporting marketing at ELC.
1. Enrolments and Student Administration
- entering all individual student bookings onto Class and sending out all corresponding documentation (eg booking confirmation letter, visa letter, proforma invoices, parental consent forms as necessary)
- updating bookings as required (eg with arrival details, changes in course, holidays)
- sending visa letters
- liaising with the accommodation, academic, finance and admin departments
- helping with registration of group bookings as required
- welcoming/processing new students on intake days as required
- maintaining up to date student records on Class (eg mobile numbers, address)
- sending offer letters for sponsored students in order to get Financial Guarantee letters
2. Sales/Marketing support
- dealing with student/ETO enquiries (face to face with walk ins, phone, email, LiveChat, whatsapp)
- showing prospective students/ETOs around the school/Brighton
- producing statistics to support travelling marketing staff
- helping develop strategic marketing plans
- maintaining the ETO database
3. Reception duties
- greeting visitors, answering the telephone, dealing with student enquiries
- general administration
- taking payments for social activities, bus passes, etc
- cashing up at end of day
- opening/locking up the school at the start/end of the day
4. Other duties
- cover for other admin staff particularly Sales/Marketing Officer
- on call duty weekends as part of duty rota (for extra remuneration)
- any other duties as required by the CEO
Essential
Excellent customer service skills
Excellent organisational skills
Proven written and oral communication skills
Ability to work independently and as part of a team
Ability to organise personal work priorities
Accurate and efficient data entry
Knowledge of basic Microsoft packages (Word, Excel)
Desirable
Flexibility in working hours
Experience of effective communication with overseas customers
Experience in making travel and accommodation arrangements
Proficient in managing international business correspondence
Experience of Class by Infospeed
Awareness of a variety of cultural backgrounds
Under 18’s and Vulnerable Adults
Appointments are subject to the current legislation covering vetting arrangements for adults. You are required to comply with the company’s relevant procedure.
Company policies can be found here: https://www.elc-schools.com/policies
ELC Ethos
Our aim is to provide excellent teaching and services in a caring and friendly environment so that every student can derive the maximum benefit from their stay. For more information about ELC, the charity, mission, goals and values see www.elc-schools.com/about/elc-mission
Ability to commute/relocate:
- Hove BN3 2GB: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
