erp support analyst Work, Jobs in rye, esx (with Salaries)

ERP Support Analyst
Park Holidays UK —Bexhill
- £40,000 a year
- Full-time
- Sales
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount

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ERP Support Analyst

Park Holidays UK -
Bexhill

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Job details

Permanent | Full-time
£40,000 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme

Qualifications

Sales
Analysis skills
Zendesk
Application support
Communication skills

Full job description

At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!

Job Summary

Job Duties

To provide 2\3rd line support on ERP Applications.
To assess and identify areas of opportunity for automation, process improvement and efficiency gains.
To provide support on CSM platform including customer support tickets and implementation
Support the onboarding of acquired parks/groups into PHUK ERP system and provide support for disposing parks and data in a way which meets all compliance and Cyber process and regulations.
With a continual service improvement mindset, strive to identify areas for service improvements, process improvements and technical improvements by constantly reviewing current process and ways of working and challenging the status quo.
Provide support and expertise on business led projects and initiatives, providing expert technical input on best practices and use of technology.
Ensure effective process and documentation is created and\or maintained for all areas of responsibility to enable efficient controls and ways of working.
Maintain the change process, adhering to frameworks and policies which support the business and ensure the risk and impact of change is minimised.
Identify and explore opportunities for service and business process improvement. Drive the analysis, identification, prioritisation and implementation of improvements and efficiencies where appropriate.
Ensure IT compliance and governance is adhered to for SOX/PCI and all other regulatory framework the company subscribes to, ensuring that commitments and deadlines are met or exceeded.
Ensure that all communications relating to IT service provision to the business and key internal and external stakeholders is relevant, timely and accurate.
Provide expertise and input into business ERP based project initiatives.
Undertake additional project work outside core responsibilities as required.

Requirements

Extensive and demonstrable experience of working in a service focused team, preferably in an ERP Application Support team.
Extensive experience using Zendesk in a professional support or service environment
Must have experience of Service Management Framework principles and processes and possess the ability to apply the knowledge in project or programme activities.
A team player with strong analytical skills and excellent communication skills.
Ability to set priorities based on business needs to meet delivery and business deadlines in a fast-paced environment.
Ability to quickly understand and interpret complex problems and data.
Ability to identify and resolve problems, mitigate risks, and issues associated with project.
Ability to manage and deliver small to medium scale technology projects from initiation to implementation.
Strong analytical and management skills with a detail-oriented aptitude; a high degree of accuracy is required.

We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.

Benefits

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

Generous discount on holidays across our parks
Discount on all food and beverage items on park
Free premium eye test voucher
Access to the Help@hand app offering health, wellbeing, and retail discounts
Comprehensive Employee Assistance Programme
Discounted gym memberships
Employee referral scheme
Sales referral scheme
Free expert mortgage advice
Company pension scheme

IND1

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