Job Title: Regional IT Field Engineer
Salary: Competitive + Car Allowance + Benefits!
Location: Based at our BCA Solihul site & travel as, and when, required
Working Hours: Monday - Friday, 40 hours per week
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Main Purpose of The Role:
Our IT Field Engineer–provides onsite IT leadership, service and support duties to our branch-based customers at various sites This technical customer facing, branch and field-based role ensures the integrity of our branch-based IT services and works very closely with branch customers and key stakeholders in constantly seeking ways to provide great IT service to our customers, both internal and external.
As the IT Field Engineer, you will be responsible primarily for the Solihull, Birmingham, and Midland branches (with the flexibility to travel further afield if needed.) and will lead and take ownership of IT. You will develop and maintain a deep level of understanding of the Branch IT infrastructure, including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our branch third-party IT suppliers, as well as supporting in non-technical issues where appropriate.
The key to success will be in ensuring that all service tickets, such as incidents, problems and requests, are recorded, tracked and resolved to service level adherence in ensuring our branches and business are fully supported in their day-to-day activities.
You will also be responsible for maintaining all IT equipment at your site and will take pride in keeping all equipment in its peak condition. This includes, but is not limited to, desktop PCs, and comms room cabling and equipment. You will also be required to produce and maintain detailed documentation of the IT infrastructure and equipment at your branches.
Role Responsibilities:
Reporting to the Regional IT Support Manager, our IT Field Engineer will ensure our branches are provided with the very best IT services in driving forward our service improvement initiatives, managing risks and aligning vital IT process and procedure.
Your key responsibilities will include, but are not limited to:
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
