Liaison Work, Jobs in Saffron Walden, Ess (with Salaries)

PALS Officer
West Suffolk NHS Foundation Trust —Bury St. Edmunds
- £28,392 - £31,157 a year
- Part-time
- Databases
- Communication skills
3d
Liaison Librarian (CST/CEB)
University of Cambridge —Cambridge
- £33,951 - £39,906 a year
- Call to connect
- Hybrid work
- Training & development
- Teaching
- Annual leave
- Employee discount
13d
HR Coordinator
JBS Executive Education Ltd —Cambridge
- £33,000 - £39,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Human resources
- Annual leave
- Flexible schedule
11d
Senior Administration Officer - Harlow - North Essex - East of England
HM Prison & Probation Service —Harlow
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Management
- Databases
- Presentation skills
- Annual leave
- Employee discount
2d
Senior Administrative Officer - Part Time - North Essex
HM Prison & Probation Service —Chelmsford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Management
- Databases
- Presentation skills
- Annual leave
- Employee discount
2d
Junior Beta Liaison
inMusic —Cambridge
- Full-time
- Hybrid work
- Software development
- Annual leave
- Employee assistance programme
Quick apply
Building Services Coordinator
University of Cambridge —Cambridge
- £35,608 - £46,049 a year
- University
- Team management
- Organisational skills
5d
REF Administrator (Part Time, Fixed Term)
University of Cambridge —Cambridge
- £33,951 - £39,906 a year
- Part-time
5d
Deputy General Manager
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £66,582 - £77,368 a year
- Full-time
- Business development
- Team management
- Travel
10d
IPS Employment Specialist - Drug and Alcohol Team
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £32,073 - £39,043 a year
- Full-time
- Travel
1d
Property Inspections Team Coordinator
Beresfords Group —Chelmsford
- £25,000 - £28,000 a year
- No weekends
- Hybrid work
- CRM software
- Computer literacy
- Microsoft Office
- Referral programme
CYPMHS Practitioner - Cherry Tree Cottage
Hertfordshire Partnership NHS Foundation Trust —Baldock
- £39,959 - £48,117 a year
- Weekend availability
- Medication administration
- Cooking
- Experience working with children
8d
Linen Porter
Synergy LMS —Bury St. Edmunds
- £12.96 an hour
- Part-time
- Computer literacy
- Cleaning
- Computer skills
- Health & wellbeing programme
- Referral programme
Quick apply
12d
In-house Legal Counsel
Beyond Co —Newmarket
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Contracts
- AI
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
12d
Mental Health Practitioner
Hertfordshire Community NHS Trust —Stevenage
- £49,387 - £56,515 a year
- Full-time
- Mentoring
10d
Operations Manager
Elior UK —Chelmsford
- £55,000 a year
- Full-time
- Customer service
- Recruiting
- Contracts
Quick apply
Human Resources Business Partner
Cambridgeshire and Peterborough NHS Foundation Trust —Fulbourn
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Travel
- Human resources
- Communication skills
12d
Workplace Coordinator
ISS Facility Services —Cambridge
- Computer literacy
- Front desk
- Computer skills
Quick apply
Building Safety Assurance Manager
Laing O'Rourke —Stansted
- Continuous improvement
- Quality control
- Organisational skills
- Annual leave
- Employee assistance programme
Legacy and In-Memory Manager
Essex & Herts Air Ambulance —Marks Tey
- £40,000 - £45,000 a year
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme

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PALS Officer

West Suffolk NHS Foundation Trust -
Bury St. Edmunds

Apply Now

Job details

Part-time
£28,392 - £31,157 a year
3 days ago

Qualifications

Stakeholder liaison
Internal department liaison
Complaint handling
Patient service
Databases
Customer interaction
Communication skills

Full job description

The post holder will be the first point of contact for the Trust’s Patient Advice & Liaison Service, offering advice, information and resolution to patients and service users on their concerns and enquiries.

The PALS Officer will provide administrative support to the patient experience manager ensuring enquiries are recorded and dealt with appropriately.

The post holder will also be required to support the wider patient experience and engagement team tasks.

1. To receive, investigate and satisfactorily resolve patient and service user enquiries received via various communication channels such as email, phone, letter and face to face.

2. To provide an empathetic and responsive advice service to patients and service users.

3. To frequently communicate with patients and service users in person, on the telephone and via written communication.

4. To record and maintain PALS enquiries on the RADAR database system, escalating issues where necessary.

5. To work as part of a team, communicating with the formal complaints team and other teams within the Patient Quality team, ensuring a joined-up approach to improve the experience of patients and their families at the Trust.

6. To escalate enquiries to the patient experience manager when appropriate.

7. To be aware of the difference between PALS and formal complaints and escalate cases to colleagues when appropriate.

8. To assist with collecting organisation-wide patient feedback.

9. To manage enquiries related to lost property and work closely with wards to resolve issues.

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Please see the full job description and person specification attached for more details on the job role.

Apply Now

Refine Your Search

liaison jobs in saffron walden, ess

PALS Officer

Liaison Librarian (CST/CEB)

HR Coordinator

Senior Administration Officer - Harlow - North Essex - East of England

Senior Administrative Officer - Part Time - North Essex

Junior Beta Liaison

Building Services Coordinator

REF Administrator (Part Time, Fixed Term)

Deputy General Manager

IPS Employment Specialist - Drug and Alcohol Team

Property Inspections Team Coordinator

CYPMHS Practitioner - Cherry Tree Cottage

Linen Porter

In-house Legal Counsel

Mental Health Practitioner

Operations Manager

Human Resources Business Partner

Workplace Coordinator

Building Safety Assurance Manager

Legacy and In-Memory Manager

I want to receive the latest job alerts for liaison in saffron walden, ess

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