Quality assurance associate Work, Jobs in Saffron Walden, Ess (with Salaries)

Associate Support Manager
Tait —Haverhill
- Full-time
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Support Manager
Tait —Haverhill
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
Shipping & Receiving Associate I
Tait —Haverhill
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Joules Sales Assistant
NEXT —Saffron Walden
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
1d
Associate Director, Portfolio Project Management
Bicycle Therapeutics —Cambridge
- Full-time
- Hybrid work
- PMP
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Associate - Regulatory
HCR —Cambridge
- Annual leave
- Gym membership
Retail Sales Advisor - Chelmsford
Oak Furnitureland —Chelmsford
- £41,000 - £44,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Interim QA Associate (15 Month FTC)
Cell and Gene Therapy Catapult —Stevenage
- Travel
- Communication skills
- Time management
Quick apply
8d
Junior Microsoft Power Platform & Fabric Developer
Motability Foundation —Harlow
- £35,000 - £40,000 a year
- Hybrid work
- Azure
- SQL
- JavaScript
- Free parking
- Annual leave
Quick apply
Biomedical Scientist (Fixed
Health Services Laboratories (HSL) —Harlow
- Up to £51,217 a year
- Full-time
- Hospital
- Bachelor's degree
- Annual leave
- Employee assistance programme
8d
Associate Building Surveyor
Ridge & Partners LLP —Cambridge
- Full-time
- Management
- Business development
- Continuous improvement
1d
Associate / Director
TC-Group —Hertford
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Business development
- Annual leave
- Employee assistance programme
Quick apply
14d
Associate Lecturer - Horticulture
The Bedford College Group —Biggleswade
- £21 an hour
- Weekend availability
- Communication skills
- Teaching
3d
Senior Associate Solicitor - Education
Stone King —Cambridge
- Full-time
- Hybrid work
- Business development
- Supervising experience
- Organisational skills
Quick apply
Associate Outdoor Education Instructor
The Bedford College Group —Biggleswade
- £23 an hour
- Communication skills
3d
Associate Technical Director - Surge / CFD Modelling
Arcadis —Cambridge
- University
- Machine learning
- Mentoring
Principal / Associate Engineer - Building Structures
WSP —Cambridge
- Part-time
- Hybrid work
- Leadership
- Communication skills
- Flexitime
- Work from home
Architect
Barker Associates —Braintree
- Full-time
- Annual leave
- Employee assistance programme
Quick apply

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Associate Support Manager

Tait -
Haverhill

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Logistics
Bloomberg
Customer support
Swift
Leadership
Communication skills

Full job description

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

Position Purpose

The Support Manager provide courteous, professional, prompt, exceptional service, and support to TAIT's diverse clientele. As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with an emphasis on providing support tailor-made to the client's system sustainment and vision. Support Managers work with clients on, but are not limited to, arranging site inspections and visits, part repairs, part ordering, and assisting with the management of clients' support agreements.

Essential Responsibilities / Accountabilities

Maintain customer relationships while advocating on behalf of the customer and the TAIT company.
Provide feedback from customers on product quality and features.
Follow TAIT QHSE and global Service & Support policies and procedures.
Maintain client relationships ensuring clients are satisfied with the services provided.
Manage and exceed client expectations to agree on clear scope, schedule, and contract.
Ensure that support tickets are kept out of breach through professional, clear, concise information for both internal and external use.
Manage site teams, negotiate changes and variations where applicable ensuring that the project is executed in a timely, cost-effective, profitable, and professional manner.
Collaboration with the technical integration teams and project teams in the TAIT organization to help exceed the clients needs.
Manage and schedule resources in collaboration with resource management teams.
Work proactively, taking the initiative where necessary and with minimum supervision.
Identify, source, and supply spare and replacements parts in partnership with other TAIT departments.
Structure and process qualitative and quantitative data and draw insightful conclusion from it in a timely manner.
Work within a global team of technical support professionals delivering the best in support services to our clients.
Visit sites and meet with clients to maintain relationships and develop new ones when required.
Demonstrate continuous diplomatic effort to improve operations, streamline work processes and work cooperatively with other departments.
Adhere to all company safety policies and procedures.
Attend meetings, seminars, and training sessions as required.
Perform assigned duties according to the policies and expectations prescribed by the company.

To perform this position successfully, each essential responsibility/accountability must be fulfilled satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the responsibilities and accountabilities outlined above.

Other duties may be assigned to meet business needs.

Behavioral Competencies

Team Leadership: Ability to lead and motivate a team to achieve departmental goals.
Communication: Strong communication skills for effective team collaboration and reporting.
Problem-Solving: Proficiency in identifying and addressing issues within the team or department.
Performance Management: Skill in setting clear performance expectations and providing feedback.
Time Management: Effective time and resource management to meet deadlines and objectives.
Adaptability: Ability to adapt to changing priorities and work environments.
Delegation: Skill in delegating tasks and responsibilities to team members.
Conflict Resolution: Managing conflicts within the team and fostering a positive work environment.
Decision-Making: Sound decision-making skills within the scope of the team or department.
Customer Focus: Ensuring products or services meet customer needs and expectations.

Minimum Qualifications

Degree or equivalent experience.
Competent with working in a customer support or management role preferably in the entertainment industry.
Experience planning projects with complex logistics and hard deadlines.
Understanding of budget control.
Technical skills relevant to the projects.

TAIT Benefits:

Competitive pension scheme with employer contributions
Life assurance (4x salary)
Medicash health cashback plan (covering dental, optical, and more)
Employee Assistance Program (EAP) with 24/7 support
Cycle to Work scheme
Income protection / critical illness cover
Optional private medical insurance (role/level dependent)
Paid annual leave starting at 22 days, increasing with service
UK bank holidays

#LI-KS1

TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.

Apply Now

Refine Your Search

quality assurance associate jobs in saffron walden, ess

Associate Support Manager

Support Manager

Shipping & Receiving Associate I

Joules Sales Assistant

Associate Director, Portfolio Project Management

Associate - Regulatory

Retail Sales Advisor - Chelmsford

Interim QA Associate (15 Month FTC)

Junior Microsoft Power Platform & Fabric Developer

Biomedical Scientist (Fixed

Associate Building Surveyor

Associate / Director

Associate Lecturer - Horticulture

Senior Associate Solicitor - Education

Associate Outdoor Education Instructor

Associate Technical Director - Surge / CFD Modelling

Principal / Associate Engineer - Building Structures

Architect

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