Security systems engineer Work, Jobs in Saffron Walden, Ess (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
Senior Project Engineer
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Azure
- Project management
- Driving
- Free parking
- Work from home
Quick apply
Security Systems Engineer (CCTV, Access Control & Intruder Alarms) – Chelmsford – £35k-£40k Basic
Propcare Electrical Limited —Chelmsford
- £35,000 - £40,000 a year
- Overtime
- Up to 50% travel
- English
- Hotel
- Annual leave
Quick apply
1d
Administrator
Sygma Security Systems Ltd —Haverhill
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
Quick apply
1d
Service and Repair Engineer
Nuco Solutions Ltd —Chelmsford
- From £42,000 a year
- Full-time
- Customer service
- In-person
- Employee assistance programme
- Life insurance
Quick apply
6d
Infrastructure Engineer
The Innovation Game —Cambridge
- £43,000 - £77,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Machine learning
Quick apply
Project Manager, Security Systems Engineer - EMEA
Tesla —Cambridge
- PMP
- Project management
- Travel
Cloud Engineer
COPPER CLICK LTD —Chelmsford
- £78,000 - £87,700 a year
- Full-time
- Azure
- Computer Science
- DevOps
- Free parking
- Annual leave
Quick apply
Senior Security Engineer
Microsoft —Cambridge
- £74,700 - £122,600 a year
- Full-time
- Azure
- C++
Senior Systems Research Engineer - Research Engineering - MSR Cambridge
Microsoft —Cambridge
- £74,700 - £122,600 a year
- Full-time
- Doctoral degree
- Computer Science
- English
4d
Security Operations Centre Manager
DataPlus Security Ltd —Cambridge
- £86,525.43 - £115,148.18 a year
- Full-time
- Team management
- In-person
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
Senior Numerical Physics / Applied Mathematician
PA Consulting —Melbourn
- Full-time
- Business development
- Business
- Communication skills
- Annual leave
Commissioning Engineer
Johnson Controls —Letchworth
- Overtime
- Customer service
- Driving
- Employee assistance programme
- Referral programme
Infrastructure Engineer
SettleParadigm —Letchworth
- £51,700 a year
- Full-time
- Hybrid work
- Azure
- Windows
- Continuous improvement
- Free parking
Quick apply
2d
Cyber Security Engineer
Redgate —Cambridge
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Management
- IT
- Communication skills
- Annual leave
Senior Systems Engineer (System Architecting)
MBDA —Stevenage
- £50,000 a year
- Overtime
- Hybrid work
- IT
- SDLC
- Free parking
23h
Test Development Engineer
Copello —Stevenage
- £43,000 a year
- Full-time
- Hybrid work
- Schematics
- In-person
Quick apply
1d
Multi Skilled Engineer
Europe snacks Kolak —Stevenage
- £52,000 - £54,000 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
EMEA Region EHS&S Leader
Axalta Coat. Sys. UK —Welwyn Garden City
- Bachelor's degree
- Travel
- Communication skills
Quick apply
Fire and Security Engineer
ASEL —Cambridge
- £35,000 - £39,000 a year
- Overtime
- Employee assistance programme
13d

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Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

security systems engineer jobs in saffron walden, ess

Helpdesk Manager

Senior Project Engineer

Security Systems Engineer (CCTV, Access Control & Intruder Alarms) – Chelmsford – £35k-£40k Basic

Administrator

Service and Repair Engineer

Infrastructure Engineer

Project Manager, Security Systems Engineer - EMEA

Cloud Engineer

Senior Security Engineer

Senior Systems Research Engineer - Research Engineering - MSR Cambridge

Security Operations Centre Manager

Senior Numerical Physics / Applied Mathematician

Commissioning Engineer

Infrastructure Engineer

Cyber Security Engineer

Senior Systems Engineer (System Architecting)

Test Development Engineer

Multi Skilled Engineer

EMEA Region EHS&S Leader

Fire and Security Engineer

I want to receive the latest job alerts for security systems engineer in saffron walden, ess

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