Senior application engineer Work, Jobs in Saffron Walden, Ess (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
1d
Director, Technical Development
Arm —Cambridge
- £114,600 - £155,000 a year
- Hybrid work
SENIOR ENGINEER (SUB AGENT)
Laing O'Rourke —Stansted
- Engineering
- IT
10d
Senior Application Engineer - Formula 1™
MathWorks —Cambridge
- Hybrid work
- Bachelor's degree
- Machine learning
- No degree
Construction Project Manager (full time)
Artifex Homes —Welwyn Garden City
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Construction
Quick apply
Senior Software Engineer - Siri Agentic Evaluation Platform
Apple —Cambridge
- Machine learning
- Software development
- IT
6d
Building Services Engineer
Johnson Matthey —Royston
- Full-time
- HVAC
- In-person
Senior Verification Engineer
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
11d
Senior Security Engineer
Microsoft —Cambridge
- £73,800 - £121,300 a year
- Full-time
- Azure
- C++
Senior Mechanical Design Engineer
Mechanical engineering jobs —Cambridge
- £50,000 - £55,000 a year
3d
Senior Android Software Engineer, Ring Application Services
Evi Technologies Limited —Cambridge
- Full-time
- Computer Science
- Java
- C++
Senior RF Engineer
Filtronic —Cambridge
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
Senior DevOps Engineer
Focal Point Positioning —Cambridge
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- DevOps
- AWS
- Scripting
- Free parking
- Annual leave
3d
Senior Software Engineer
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- English
- Windows
- C++
Senior Software Engineer
Clear-Com —Cambridge
- Hybrid work
- C++
- Bachelor's degree
- Travel
Senior Design Engineer
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- Scripting
- Python
7d
Motorsport Calibration Senior Engineer
J&T Business Consulting —Chelmsford
- £95,000 a year
- Engineering
- Data analysis skills
- Master's degree
Quick apply
1d
Senior Process Engineer
Addison —Harlow
- Engineering
Senior Support Engineer
Bango —Cambridge
- SQL
- Scripting
- APIs
- Employee assistance programme
- Employee discount
Senior Opto - Electronics Device Engineer
Microsoft —Cambridge
- £73,800 - £121,300 a year
- Full-time
- Azure
- Engineering
- Data analysis skills
20h

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senior application engineer jobs near saffron walden, ess

Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
1 day ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior application engineer jobs in saffron walden, ess

Helpdesk Manager

Director, Technical Development

SENIOR ENGINEER (SUB AGENT)

Senior Application Engineer - Formula 1™

Construction Project Manager (full time)

Senior Software Engineer - Siri Agentic Evaluation Platform

Building Services Engineer

Senior Verification Engineer

Senior Security Engineer

Senior Mechanical Design Engineer

Senior Android Software Engineer, Ring Application Services

Senior RF Engineer

Senior DevOps Engineer

Senior Software Engineer

Senior Software Engineer

Senior Design Engineer

Motorsport Calibration Senior Engineer

Senior Process Engineer

Senior Support Engineer

Senior Opto - Electronics Device Engineer

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