Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Receptionist at Fermain Valley Hotel & Spa, part of Hand Picked Hotels.
Fermain Valley is a 4 star luxury hotel in Guernsey, with a beautiful cliff top position offering breathtaking views of the neighboroughing Channel Islands. All 49 rooms in this luxury hotel in Guernsey are individually designed to create an air of calm, allowing guests to completely unwind. Our award-winning chefs have created mouth-watering menus for the Rock Garden Steakhouse, Búho and the Terrace. The carefully crafted menus offer something for all tastes. Three of Guernsey’s best restaurants are located at the Fermain Valley Hotel and we’re extremely proud of their popularity with both locals and visitors.
- The role of our receptionists is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail.
- You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity.
- In collaboration with the Front office team you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the days activities.
- Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About You:
- To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel within a front office environment.
- Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
- Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
- You’ll have proficient computer skills, including knowledge of hotel reservation systems and Microsoft office. Knowledge of Opera is desirable.
- Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
- Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
Our Benefits include:
- A competitive salary package of £14.82 per hour, plus a share of service charge.
- This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
- Live in accommodation available at a weekly charge of £105, inclusive of meals & bills (double ensuite room).
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 29 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- Discounted stays with Hand Picked Hotels & on all food & drink.
- Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
