Service desk agent Work, Jobs in Saint Ives, Cam (with Salaries)

Support Desk Administrator
Cambridge Maintenance Services —Saint Ives
- 8 hour shift
- Maintenance
- Employee discount
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- £52,400 - £71,000 a year
- Hybrid work
- APIs
- AI

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Support Desk Administrator
Cambridge Maintenance Services —Saint Ives
Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept. Dealing with incoming calls and emails.
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Support Desk Administrator

Cambridge Maintenance Services -
Saint Ives

Apply Now

Job details

Full-time

Benefits

Company pension
Employee discount

Qualifications

Maintenance

Full job description

About Cambridge Maintenance Services Limited

Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages.

We are experts in delivering compliant, safe, and efficient workplaces. Our nationwide building services maintenance solutions span the corporate, healthcare, education, retail, transport, and manufacturing sectors. Using advanced technology and data, we provide cutting-edge maintenance services that are trusted by major managing agents and independent clients alike. As a multi-award-winning business, our local teams are dedicated to providing personalised FM services that meet your specific needs.

Support Desk Administrator

Job Description:

Cambridge Maintenance Services are looking for a responsible Service Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. Your main duties will be to keep our in house and client systems up to date. Liaise with client, engineers and subcontractors to ensure we receive quotes in a good timely manner. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept. A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks.

Key Responsibilities:

Ensuring all clients quote instructions are logged

Dealing with incoming calls and emails
Allocation of quotes to engineers and sub-contractors
Recording all communication and arrangements on our in house system along with client portals
Chasing for quotes
Typing up quotes
Raising PO’s
Dealing with queries
Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required

Location:

St Ives, Cambridgeshire

Hours of Work:

Rotating shifts - 8-4.30pm and 9.30am-6pm

Essential Skills & Qualifications:

Proven ability to accurately follow procedures
Comfortable and professional on calls and emails
Flexible and adaptable at any given moment, and able to work to timescales
Ability to work under pressure with a can do attitude
Good attention to detail
Organised with effective time management and ability to multitask
Work well as part of a team
Previous administration experience for at least 1 year

Desired Skills & Qualifications:

What we offer

Holiday Allowance
Development and training opportunities
Pension enrolment after 3 months service
360 Wellbeing and retail discounts
Training and development opportunities

Apply Now

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service desk agent jobs in saint ives, cam

Support Desk Administrator

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About Cambridge Maintenance Services Limited

Support Desk Administrator

Job Description:

Key Responsibilities:

Location:

Hours of Work:

Essential Skills & Qualifications:

Desired Skills & Qualifications:

What we offer

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