Receptionist Apprentice -Southampton
Location
We are offering a part-time apprenticeship opportunity, working 30 hours per week, providing valuable hands-on experience a in our busy Southampton office.
Primary Duties and responsibilities:
The Receptionist is responsible for providing general office administrative duties, answering first line customer queries and providing an excellent customer focused service, in a result driven environment.
- The Receptionist is responsible for providing general office administrative duties, answering first line customer queries and providing an excellent customer focused service, in a result driven environment.
- Greet and welcome customer and visitors in a friendly and professional manner.
- Be the Customer Service Champion for the office.
- Responds to emails and general enquiries promptly.
- Handle incoming and outgoing post and deliveries.
- Provide basic administrative support (e.g.: data entry, filing, photocopying).
- Maintain staff and visitor logs and issue passes where applicable.
- Basic facilities management, including refreshment, replenishment and stationary orders.
- Administration of Petty Cash and assist with associated payments following all processes and procedures for distributing, and managing petty cash; ensures the weekly petty cash audit is completed, and that all records are stored correctly in line with organisational policy
Any other ad hoc duties in line with delivery program requirements
-
Skills and experience:
Required
- Knowledge of general office administrative duties;
- Knowledge of answering first line customer queries and providing customer focused service delivery in a result driven environment;
- The ability to build rapport and work effectively in a sometimes-challenging environment;
- Knowledge of appropriate IT systems including Microsoft office packages and databases.
- Confidence with money handling, financial processes and invoicing, ensuring accuracy and compliance with organisational procedures
Key Competencies:
- Creative intelligence;
- Ability to motivate, challenge and inspire;
- Proactive and solution focused;
- Excellent communication skills;
- Performance and target focused;
- Excellent organisation and prioritisation skills;
- The determination and drive to want to make a positive difference.
Guiding Principles
- Across our offices, our Guiding Principles define who we are and what we stand for. We are looking for candidates that resonate with them:
- We are One Palladium: We are all accountable, we take responsibility for our actions, and celebrate the positive impact we create.
- Our business grows when our people grow. We seek out opportunities to develop ourselves, each other, and Palladium.
- Our strength lies in our differences: We harness our unique strengths by listening to and respecting each other.
- Making mistakes is part of learning: We admit our mistakes early, help to make things right, and learn from the experience together.
- We don’t exist without results: We’re driven by the outcomes we achieve and stay focused on what matters.
About Palladium - Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.
Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.
Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
Project Overview and Role:
The Restart programme offers enhanced support to Universal Credit claimants who have been out of work for at least 6 months to find jobs in their local area. Starting at the end of June 2021, it will benefit more than 1 million Universal Credit claimants who are expected to look for and be available for work but have no sustained earnings. The scheme will provide up to 12 months of tailored support for each participant. Palladium will work with employers, local government, and other partners to deliver tailored support for individuals.
The salary for this role is: £12,480 (£16,640 FTE) and will be reviewed after 6 months
