Head of Operations & Delivery
Location: Poole, Dorset (Hybrid)
Salary: £35,000–£45,000 FTE
Starting Position: 3 days per week (22.5 hours) with the intention of progressing to full-time following a successful 90-day probation period.
About DevScale
DevScale helps investors profit from land, planning and property development through two core services:
- Done With You (Education & Mentoring) – Helping clients learn how to secure profitable planning uplift opportunities themselves.
- Done For You (Planning Uplift Service) – We source planning uplift opportunities for investors, manage the planning process and share in the profits.
We're an ambitious, fast-growing business with a clear vision to become one of the UK's leading planning uplift and property education companies.
We're now looking for a Head of Operations & Delivery who will become the founder's second-in-command and take ownership of the day-to-day running of the business.
The Opportunity
This is not a typical Operations Manager role.
We're looking for someone who loves building systems, improving processes, managing people and ensuring nothing falls through the cracks.
Your role will be to allow the founder to focus on what he does best:
- Finding planning uplift opportunities
- Negotiating deals
- Building investor relationships
- Creating content
- Delivering high-value client services
- Setting the vision and strategy for the business
You'll be responsible for ensuring the business executes that vision efficiently every day.
Your Responsibilities/Operations
- Manage the day-to-day running of DevScale.
- Coordinate and manage our remote team.
- Hold team members accountable for agreed objectives.
- Build and continually improve our internal systems.
- Create and maintain SOPs.
- Manage Monday.com and internal workflows.
- Lead weekly team meetings.
- Track KPIs across the business.
- Improve efficiency and remove bottlenecks.
Client Delivery
You'll oversee the delivery of both our Done With You and Done For You services.
Responsibilities include:
- Managing client onboarding.
- Monitoring client satisfaction.
- Ensuring clients receive an exceptional experience.
- Coordinating weekly client communications.
- Ensuring nothing falls through the cracks.
Marketing & Growth Support
Working alongside our Head of Growth, you'll help monitor:
- Marketing KPIs.
- CRM performance.
- Email marketing.
- Content production workflows.
- Advertising performance.
- Sales pipeline reporting.
- Lead management.
You won't be creating the marketing strategy yourself, but you'll ensure the systems and accountability are in place for it to be executed effectively.
Planning Uplift Project Coordination
Around 25% of your role will involve supporting the operational delivery of our Done For You planning uplift projects.
This will include:
- Coordinating planning applications.
- Liaising with architects and planning consultants.
- Tracking project progress.
- Ensuring key deadlines are met.
- Supporting our Planning & Acquisitions Coordinator.
- Keeping project management systems updated.
- Preparing progress updates for investors.
You won't need planning experience—we'll teach you our process.
Team You'll Be Managing
You'll work closely with and coordinate:
- Head of Growth
- Planning & Acquisitions Coordinator
- Operations Assistant
- Appointment Setter
- Sales Representatives
Who We're Looking For
We're looking for someone who:
- Loves organisation and creating structure.
- Has experience managing people.
- Is highly proactive.
- Naturally takes ownership.
- Enjoys solving problems.
- Is calm under pressure.
- Is an excellent communicator.
- Can confidently manage multiple projects simultaneously.
- Is comfortable working in a fast-paced entrepreneurial business.
- Wants to help build something long-term.
Property experience is beneficial but not essential.
Strong operational leadership is far more important.
Essential Skills
- Operations or project management experience.
- Excellent organisational skills.
- Strong written and verbal communication.
- Experience managing teams.
- Experience using project management software.
- High attention to detail.
- Ability to prioritise effectively.
- Strong problem-solving ability.
Working Pattern
- Hybrid working.
- Approximately 3 days per week initially.
- Tuesday and Friday based in our Poole office.
- One additional day worked remotely.
- Opportunity to move into a full-time leadership role.
90-Day Success Looks Like
Within your first 90 days, you will have:
- Built clear operational systems.
- Improved accountability across the team.
- Created SOPs for recurring processes.
- Implemented KPI reporting.
- Standardised client onboarding.
- Improved communication across the business.
- Reduced the founder's involvement in day-to-day operations.
- Created weekly operational reports covering projects, clients, marketing and cash flow visibility.
Why Join DevScale?
This is an opportunity to become a key member of a growing business at an exciting stage of its journey.
You'll work directly with the founder, have genuine influence over how the business operates, and play a significant role in helping scale the company over the coming years.
If you're someone who enjoys bringing order to complexity, building systems and helping ambitious businesses grow, we'd love to hear from you.
Job Type: Part-time
Pay: £35,000.00-£45,000.00 per year
Benefits:
Work Location: Hybrid remote in Poole BH15 1SR
