It engineer Work, Jobs in Saint Neots, Cam (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
Graduate / Placement Technical Support Engineer
Options Technology —Cambridge
- Full-time
- Microsoft Powerpoint
- Customer service
- Project management
Quick apply
Tech Support/System Engineer
Fronius —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
6d
Industrial Technical Support Engineer
Linx —Saint Ives
- Full-time
- Maintenance
- SQL
- Programmable logic controllers

Discover related jobs

Based on your search for it engineer jobs.

Associate IT Support Engineer (Freelance) Location: London (Hybrid / Onsite)
Kobu Smart Ltd —London
Minimum 2 years of IT Support experience. Support technical projects and client onboarding activities. Provide onsite IT support at client locations across…
£12.21 - £25.20 an hour
Quick apply
2d
Network Engineer
NHS Professionals —Welwyn Garden City
Experience building and deploying switches and network equipment. 6 Month Contract (Possible Extension). Pay: £28.9/hr + Holiday Pay (£4.07/hr) + NHSP pays for…
£34 - £38 an hour
Quick apply
9d

I want to receive the latest job alerts for it engineer in saint neots, cam

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it engineer jobs near saint neots, cam

Technical Support Engineer jobs in Cambridge

Technical Support Specialist jobs in Castleford

It Support Visa Sponsorship Jobs jobs in London

Technical Support Specialist jobs in Oxford

Technical Support Specialist jobs in Bristol

Technical Support Specialist jobs in Redditch

It Support jobs in Nottingham

Riverside Group Support Officer jobs in London

Technical Support Engineer jobs in Cirencester

Technical Support Engineer jobs in Leeds

Technical Support Engineer jobs in Brighton

Technical Support Engineer jobs in Cardiff

Lloyds Banking Customer Service jobs in Halifax

Customer Solutions Specialist jobs in Birmingham

Customer Service Advisor jobs in Bolton

Powerpoint Presentation Specialist jobs in London

Customer Solutions Specialist jobs in London

Customer Solutions Specialist jobs in Manchester

Customer Solutions Specialist jobs in Glasgow

Help Desk Engineer

PCS Business Systems -
Kettering

Apply Now

Job details

Qualifications

Customer service
Communication skills

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

APPLY NOW

At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

SUBMIT

Apply Now

Refine Your Search

it engineer jobs in saint neots, cam

Help Desk Engineer

Graduate / Placement Technical Support Engineer

Tech Support/System Engineer

Industrial Technical Support Engineer

Discover related jobs

I want to receive the latest job alerts for it engineer in saint neots, cam

Explore jobs in more locations

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

Jobseeker tools

Employer Tools

Browse

Stay Connected