We are looking for a proactive and detail-oriented Sales Support Coordinator to play a key role in supporting our Enterprise Sales function. This is a varied and collaborative position where you will work closely with Account Managers, customers and internal teams to ensure sales opportunities progress smoothly from initial enquiry through to successful delivery and ongoing management.
In this role, you will be at the heart of the customer journey, coordinating sales processes, managing contracts and renewals and supporting the delivery of complex business solutions. You’ll help ensure customers receive a seamless, high-quality experience while enabling the Sales team to focus on building strong relationships and driving revenue growth.
This is an excellent opportunity for someone who enjoys working in a dynamic environment and takes pride in accuracy, organisation and customer service. You’ll gain exposure to customers and solutions, develop your commercial awareness and be part of a collaborative team that values initiative, teamwork and continuous improvement.
JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at [email protected].
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Provide proactive support to the Sales team assisting in identifying, shaping and delivering the most appropriate solutions for customers by contributing to pipeline progression, quotation preparation and contract management activities
- Coordinate end-to-end sales processes, including order management, contract administration, renewals and service changes whilst maintaining accurate and up-to-date customer and sales records
- Manage the administration and coordination of customer installation and service delivery tasks, working with internal teams, suppliers and partners to ensure delivery is on time and billing is completed as scheduled
- Provide support to Account Managers for all customer services to remain in contract, proactively manage renewals, re-costing and support agreements and identify opportunities for upsell or service optimisation
- Provide first-line support to enterprise business customers, triaging issues and coordinating resolution through appropriate internal teams
- Produce accurate management information (MI), assist with sales reporting and pipeline updates
- Contribute to the achievement of team KPI’s and revenue targets.
- Identify and resolve issues or delays that may impact delivery or customer satisfaction
- Effectively plan, prioritise and manage workload to meet deadlines and business objectives, ensuring high standards of accuracy and service delivery
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Proven experience in sales support, customer service, account coordination or project coordination role
- Strong understanding of sales processes and customer lifecycle management
- Experience supporting Account Managers or sales teams in a corporate or B2B environment
- Commercial awareness with the ability to identify risks and opportunities within customer accounts
- Excellent communication skills, both written and verbal, with the ability to engage confidently with business customers
- Strong listening and interpersonal skills to understand and interpret customer requirements
- High level of numeracy and analytical capability, with attention to detail
- Ability to manage multiple priorities and work in a fast-paced environment
- Collaborative team player with a proactive and solution-focused approach
- Knowledge of JT’s business product portfolio
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24 days holiday
- Health & Dental Insurance
- Pension Scheme
- Bonus Scheme
- Fully discounted staff services or cash allowance in lieu
- Professional Development
- Recharge Days
JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.
Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different.
Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.
Founded in 1888, JT (formerly Jersey Telecom) is headquartered in Jersey, Channel Islands, and is the largest local operator. We play a vital role in the Channel Islands' critical infrastructure as well as a growing digital economy and thriving business and financial services sector, providing the robust connectivity essential for these industries.
JT is more than the incumbent telecom provider. We have built strong long-standing strategic partnerships to deliver world-class products and services. Our expertise ensures exceptional customer experiences and new revenue-generating services, making us a preferred provider globally.
In 2018, JT became the world's first telecom company to offer fibre-to-the-home and businesses for 100% of all broadband users, topping global broadband speed charts.
Our commitment to innovation continued in 2023 with the announcement of a major network transformation across the Channel Islands, incorporating Ericsson’s advanced energy-efficient technologies. Our next-generation network programme includes the launch of 5G, enhancing global connectivity and customer experiences, while future-proofing our network.
In recent years JT has pursued a successful strategy of international diversification, the growth of which has enabled it to reinvest global revenues back into its domestic markets with a significant proportion of revenues now coming from international operations. With one of the most extensive roaming networks, JT offers coverage across the world through over 500 global roaming partners.
JT has evolved from a government-owned telecom provider into a global Digital Infrastructure provider, positioning Jersey as one of the fastest jurisdictions in the world and a hub for tech startups and the financial services industry.
