We are looking for a friendly, organised, and professional Receptionist to join our team. The ideal candidate will be the first point of contact for our residents and guests, providing excellent guest service while supporting daily operations. If you are passionate about hospitality and dedicated to delivering exceptional service, we would love to hear from you!
Born on the site of the once iconic Manchester Exchange railway station, CitySuites I and CitySuites II Aparthotels embody the very spirit of the city, standing tall as a testament to the forward-thinking essence of Manchester. Our 5* apartments are a sanctuary amidst the chaos, allowing our guests to navigate the city with ease.
Along our journey, we’ve immensely proud to have launched Embankment Kitchen, our modern seasonal restaurant and bar, as well as Embankment Café Co., offering artisan coffees and freshly made cakes and sandwiches. Our sophisticated meeting and event spaces have grown too, hosting everything from board meetings to launch parties, and even wedding receptions.
We’re made up of brilliant people, who care deeply, have a passion for their craft, an obsession for the best, and an altogether extraordinary spirit. We love this space, and we work hard to make sure our residents love it as much as we do. We’re proud to be a part of the CitySuites story.
As a Receptionist, you will be the first point of contact for residents, guests and visitors, providing a welcoming and professional presence while managing a variety of administrative duties. This role involves answering phone calls, handling inquiries, and supporting Front of House operations to ensure smooth day-to-day functioning. As a Receptionist you will play a key role in maintaining a positive and organised environment for both guests and employees.
Key Responsibilities:
· Customer Service & Front Desk Management:
o Greet and welcome visitors, clients, and employees in a courteous and professional manner. Direct them to the appropriate person or department.
· Answering Phones & Managing Inquiries:
o Answer incoming calls, screen, and direct them to the appropriate personnel or department. Take messages when necessary and ensure timely follow-up.
· Appointment Scheduling & Calendar Management:
o Schedule, confirm, and reschedule appointments, meetings, and conference calls. Maintain an organised calendar and notify relevant parties of any changes.
· Mail & Package Handling:
o Receive and sort incoming mail and deliveries. Prepare outgoing mail and packages, ensuring proper postage and timely dispatch.
· Administrative Support:
o Perform general office duties such as filing, photocopying, and maintaining office supplies. Support other departments with administrative tasks as needed.
· Database & Record Management:
o Update and maintain contact lists, client information, and office records. Ensure confidentiality and security of sensitive information.
· Office Environment Maintenance:
o Ensure the reception area is clean, organised, and presentable at all times. Manage the general appearance of the office lobby and waiting areas.
· Guest Services:
o Coordinate with facilities or building management for guest parking, security passes, or any special accommodations.
Support the Concierge team with ad-hoc concierge tasks such as:
- Assist guests with exiting vehicles from the nearby Q-Park car park and ensure a smooth departure experience.
- Conduct swimming pool checks to ensure pH and chlorine levels are within the correct range and maintaining safe water quality standards.
- Manage waste disposal by removing and relocating bins when full, ensuring the chute system operates efficiently and effectively.
Competencies and Skills:
- Excellent verbal and written communication skills. Ability to handle inquiries with professionalism and clarity.
- Strong multitasking abilities and attention to detail. Ability to prioritise tasks and manage time effectively in a fast-paced environment.
- Comfortable using office equipment such as phones and computers. Proficient in Microsoft Office Suite or similar software.
- Friendly, approachable, and confident in interacting with residents, guests, employees, and visitors at all levels.
· Passion for the hospitality industry.
· Personal integrity, with the ability to work in an environment that demands excellence.
· Ability to work collaboratively at all levels within the department.
Job Types: Full-time, Permanent
Work Location: In person
