3rd Line Infrastructure Engineer
LIMA —Salford
- £45,000 - £55,000 a year
- Weekend availability
- Continuous improvement
- Communication skills
- Employee assistance programme
Desktop Support Engineer
Together —Cheadle
- Full-time
- Mentoring
Quick apply
4d
3rd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £45,000 - £55,000 a year
- Weekend availability
- Continuous improvement
- Communication skills
Quick apply
IT Support Engineer
Partner One Capital —Manchester
- Maintenance
- English
- Communication skills
Quick apply
8d
Senior IT Infrastructure Engineer
Daisy Communications LTD —Cheadle Heath
- Up to £60,000 a year
- Full-time
- Azure
- AWS
- Mentoring
Quick apply
7d
Senior EmbeddedSoftware Engineer
TechBiz Global GmbH —Manchester
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
Staff Software Performance Engineer - Team Lead
Arm —Manchester
- £97,300 - £131,700 a year
- Hybrid work
- Team management
Network Engineer
Sectigo —Manchester
- £55,000 - £62,000 a year
- Full-time
- Remote
- Computer Science
- Up to 50% travel
- Bachelor's degree
Quick apply
Senior Controls Engineer
March —Daresbury
- £0.01 a year
- Programmable logic controllers
- Continuous improvement
- Mentoring
- Annual leave
- Employee discount
Quick apply
Senior EC&I Engineer
Assystem —Blackburn
- Engineering
- Mentoring
- Communication skills
- Annual leave
Senior Java Developer
Vix Technology —Manchester
- £75 - £95 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Employee assistance programme
Quick apply
Lead Electrical Engineer - Nuclear
ALTEN —Manchester
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
2d

Related jobs to explore

Based on your search for junior hardware engineer

Electronics Design Engineer
BSB Electronic Systems Ltd —Accrington
We are seeking an all round Electronics Design Engineer to who can design products from concept to production, Based at our factory in Accrington.
£45,000 - £60,000 a year
Quick apply
4d
Senior Electronics Engineer
Novanta —Stockport
Working directly with suppliers, customers and internal stakeholders. Degree-qualified in Electronics Engineering or a related discipline.

I want to receive the latest job alerts for junior hardware engineer in salford, gtm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

junior hardware engineer jobs near salford, gtm

3rd Line Infrastructure Engineer

LIMA
Salford

Apply Now

Job details

Permanent
£45,000 - £55,000 a year

Benefits

Employee assistance programme

Qualifications

Technical troubleshooting
ConnectWise
Technology infrastructure experience
ITIL Certification
Cloud infrastructure
Incident queue management
IT service management
Incident documentation
Disaster recovery
Technical support
Continuous improvement
Technical writing
Customer support
VMWare
Customer interaction
Root cause analysis
Communication skills

Full job description

3rd Line Infrastructure Engineer

We are seeking a highly skilled and customer-focused 3rd Line Infrastructure Engineer to join our Service Desk team. This role sits at the heart of our managed service operation, providing advanced technical expertise and ownership in the resolution of complex infrastructure issues across our customer environments.

As a senior escalation point within the team, you will take full ownership of infrastructure-related incidents and service requests raised by our customers. You will be responsible for driving issues through to resolution with a structured, methodical approach, ensuring clear communication, strong accountability, and adherence to agreed service levels at every stage.

Working closely with 2nd Line engineers, project teams, and service management, you will play a key role in maintaining service quality and customer satisfaction. Beyond reactive support, you will be expected to identify recurring issues, challenge existing approaches, and contribute to the continuous improvement of our services, tooling, and processes.

This role requires a strong technical foundation combined with excellent communication and problem-solving skills. You will be confident engaging directly with customers, able to translate complex technical matters into clear and actionable updates, and committed to delivering a high standard of service in line with our customer-first approach.

Day-to-day responsibilities:

Manage incidents from customers and LIMA’s hosted environment on a priority basis and provide the highest standards of professionalism and skill, in order to resolve customer issues efficiently and accurately.
Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s.
Act as a knowledgeable point of technical escalation, with the ability to break down technical information into clear communications for non/less-technical parties.
Identify repeat issues and/or duplicated alerts, and work toward finding the true root cause under a problem record.
Support our customers through planned release management processes (in and out of core hours where required) by planning, preparing, conducting, and documenting the process.
Align to the On-Call rota as an escalation engineer that will support LIMA customers outside of standard business hours and weekends in a 1-week-in-4 rota.
Remain forward-looking, seeking opportunity to streamline operations by shifting to proactive over reactive approaches to resolution.
Adhere to LIMA’s operational SLA/KPI metrics, setting the standard for junior members of the service desk.
Create, peer-review, and identify missing pieces of documentation and/or knowledge base articles.

Experience and Skills:

Proven experience with technical accreditations, or demonstrable expertise in supporting, administering, and troubleshooting infrastructure solutions across storage (NetApp FAS, AFF, E-Series), hypervisors (VMware 7+, Hyper-V), backup and disaster recovery technologies (Veeam Backup & Replication, Commvault, Rubrik, Datto), server hardware (Cisco UCS, Dell PowerEdge, HP ProLiant), cloud platform administration, and monitoring/observability tools (LogicMonitor and Zabbix).
Experience acting as an escalation path for engineers your junior, particularly focusing on issues relating to the applicable technologies
A demonstrably good troubleshooting methodology
A good communicator at a technical and non-technical level in written and oral forms
An understanding of Risk/Impact of changes made to customer environments
Good time recording and record keeping, maintaining customer information
Experience in working alongside service departments within the standard ITIL framework, attending CAB meetings, classifying Incident/Request/Problem accurately

Desirables :

Certifications in the aforementioned technologies
Operational experience with NSX or other software-defined networking
Certified to ITIL Foundation or higher
Experience delivering backup and disaster recovery planning, testing and improvements
Experience in completing Root Cause Analysis documents, post-incident

About LIMA

At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people.

We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.

Salary

45,000 - 55,000

Hours

37.5

Contract type

Permanent

Location

M50 1DR

Attachments

Benefits

Joining our team comes with a range of benefits designed to enhance your work experience and well-being:

Holidays: Time to relax with 25 days holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year.

Birthday Leave: An additional paid day to celebrate your birthday with family and friends.

Healthcare: From day one you’ll have access to Medicash, our healthcare cashback plan, and after two continuous years of service, you have the option to join our private medical scheme.

Professional Development: Access to ongoing training and development opportunities to help you grow in your career.

Family Leave: Enhanced maternity, paternity, and adoption pay after two continuous years of service.

Employee Assistance Program: Confidential counselling and support services to help you navigate life’s challenges.

Salary Sacrifice Schemes: Support to help you save for retirement or purchase an electric car or bike.

Team Building Events: Engage with your colleagues through team-building activities and events.

Apply Now

Refine Your Search

junior hardware engineer jobs in salford, gtm

3rd Line Infrastructure Engineer

Desktop Support Engineer

3rd Line Infrastructure Engineer

IT Support Engineer

Senior IT Infrastructure Engineer

Senior EmbeddedSoftware Engineer

Staff Software Performance Engineer - Team Lead

Network Engineer

Senior Controls Engineer

Senior EC&I Engineer

Senior Java Developer

Lead Electrical Engineer - Nuclear

Related jobs to explore

I want to receive the latest job alerts for junior hardware engineer in salford, gtm

Explore jobs in more locations

3rd Line Infrastructure Engineer

Salary

Hours

Contract type

Location

Attachments

Benefits

Jobseeker tools

Employer Tools

Browse

Stay Connected