Senior process Work, Jobs in Salford, Gtm (with Salaries)

Senior Resident Experience Assistant - New Vic, Manchester
Savills Management Resources —Manchester
- £35,000 a year
- Full-time
- Social media management
- Customer service
- IT
- Employee discount
7d
Senior Product Manager
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
Executive Assistant to the Chief Technology & Customer Services Officer
AJ Bell —Manchester
- From £47,500 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
6d
Senior Customer Operations Coordinator
The Family Health Group —Salford
- £27,420 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
12d
Senior Operations Manager
OCS Group —Salford
- No degree
- Contracts
- Leadership
Quick apply
2d
Operations Manager
Camptech Products Ltd —Manchester
- £32,000 - £36,000 a year
- Weekend availability
- Management
- Microsoft Office
- Travel
- Free parking
- Employee discount
Quick apply
6d
Operational Lead
mydentist —Radcliffe
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
9d
Team Operations Manager
TLT —Manchester
- Full-time
- Hybrid work
- Team management
- Leadership
5d
Senior Performance and Quality Improvement Officer
ManchesterCityCouncil —Manchester
- £41,771 - £46,142 a year
- Full-time
- Remote
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
5d
NXCT Operations Support Officer
The University of Manchester —Manchester
- £32,080 - £36,636 a year
- Hybrid work
- University
- Annual leave
- Employee assistance programme
Operations Manager
Outerform Fabrications LTD —Bolton
- £50,000 - £60,000 a year
- Full-time
- Management
- ERP systems
- Continuous improvement
Quick apply
1d
Head of Client Account Management
Let Property —Salford
- From £55,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Referral programme
Quick apply
6d
Senior TechOps Generalist
Octopus Energy Group —Manchester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Senior Enterprise Services Manager
mydentist —Radcliffe
- Full-time
- Hybrid work
- APIs
- Free parking
- Employee assistance programme
Quick apply
9d
Senior QA Engineer
SEFE Securing Energy for Europe GmbH —Manchester
- Hybrid work
- Analysis skills
- Software development
13d
Engagement Manager
The University of Manchester —Manchester
- £47,389 - £58,225 a year
- Hybrid work
- Communication skills
- Annual leave
8d
Senior Quality Control Auditor
Intertek —Manchester
- IT
- Communication skills
Quick apply
Senior People Leader
BW Packaging —Manchester
- Full-time
- Human resources
Operations Manager - Fleet Services
DHL —Manchester
- Up to £60,000 a year
- Analysis skills
- Leadership
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £42,085 a year
- Full-time
- Sick pay

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Senior Resident Experience Assistant - New Vic, Manchester

Savills Management Resources -
Manchester

Apply Now

Job details

Full-time
£35,000 a year
7 days ago

Benefits

Employee discount

Qualifications

Social media management
Customer service
IT

Full job description

Purpose of the Role

To provide on-site property management services to an exciting stablised BTR development comprising 520 apartments in Manchester.

Responsible for the delivery of a first-class customer experience along with your wider team, who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.

Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Senior Residents Experience Assistant it will be your responsibility to drive exceptional service at all times.

Key Responsibilities

Assist the Resident Experience Manager in management of the day to day resident services, to ensure processes are efficiently managed and provide first class customer service to residents.
Be the first point of for all residents and visitors alongside the Resident Experience Assistants.
Assist the Resident Experience Manager with the planning and running of resident events and community building initiatives.
Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
Management of amenity space hiring
Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers (in the absence of a Leasing representative on site).
Completing all applicant vetting in line with Savills procedures
Ensuring marketing portals remain up to date at all times
Organising and running tenant services via third parties and in-house
Ensuring up to date resident communication via various channels including social media
Seeking special offers and discounts for residents from local businesses
Creating a community feel through communication, events and innovations
To act as first point of call for residents to report maintenance issues
Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
Organising minor works between tenancies to maintain first class presentation of apartments
Completing and managing the of check in and check out reports
Determining deposit returns and completion of admin alongside the REM.
Carrying out mid-term inspections
Arrears chasing and reporting
Work alongside the Maintenance Operative to ensure H&S statutory requirements are met across the development
Management of waste as required with bin rotations and inspections.
Responding to resident complaints, inline with Savills procedures.
Ensure all resident deliveries are received and placed correctly in the parcel room. Daily parcel room management.
Conduct regular audits on Resident app requests.

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

Strong customer service ethic / background
Positive, can do attitude
Common sense approach
Ability to think on their feet and make considered decisions
Outgoing, warm and friendly personality
Organised, meticulous, tenacious
Excellent written and spoken etiquette
IT literate and Social media savvy
Experience in undertaking viewings would be an advantage

Working Hours - 5/ 7 days – 40 hours per week (or apportioned to 40 hours per week across a period where covering REA shifts) between 7am-7pm

Salary - £35k pa

#LI-DNI

Please see our Benefits Booklet for more information.

Apply Now

Refine Your Search

senior process jobs in salford, gtm

Senior Resident Experience Assistant - New Vic, Manchester

Senior Product Manager

Executive Assistant to the Chief Technology & Customer Services Officer

Senior Customer Operations Coordinator

Senior Operations Manager

Operations Manager

Operational Lead

Team Operations Manager

Senior Performance and Quality Improvement Officer

NXCT Operations Support Officer

Operations Manager

Head of Client Account Management

Senior TechOps Generalist

Senior Enterprise Services Manager

Senior QA Engineer

Engagement Manager

Senior Quality Control Auditor

Senior People Leader

Operations Manager - Fleet Services

Jigsaw Homes Group Limited

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