Compliance officer Work, Jobs in Salford (with Salaries)

Complaints & Audit Officer
PASS ME FAST —Salford
- £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
1d
Compliance Officer
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
- Annual leave
Quick apply
11d
Operations Specialist Support Team (OSST) HOLMES Indexer
Independent Office for Police Conduct —Sale
- £28,665 a year
- Hybrid work
- Administrative experience
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
5d
Procurement Officer
Trafford Council —Trafford
- £28,598 - £39,862 a year
- Full-time
- Hybrid work
- In-person
- Annual leave
- Work from home
10d
Data Protection and Compliance Manager
RRG Group —Salford
- £23,322.00 - £31,995.60 a year
- Part-time
- Management
- Supervising experience
- Travel
- Employee discount
Quick apply
Environmental Compliance Officer
Plevin —Holmfirth
- £33,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Microsoft Office
- Free parking
Quick apply
2d
Group Safety & People Officer
The LEV Group Ltd —Leigh
- Full-time
- Bachelor's degree
- Human resources
- In-person
- Free parking
Quick apply
9d
Compliance Officer
ProFound —Manchester
- Up to £33,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Compliance Officer
hireful —Warrington
- £38,109 a year
- Microsoft Excel
- SQL
- Sick pay
Quick apply
4d
Permit Officer
OCS Group —Manchester
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Compliance Officer Domestic Heating and Hot Water
OnwardHomes —Accrington
- £43,900 a year
- Call to connect
- Hybrid work
- Maintenance
- Microsoft Office
- Contracts
- Annual leave
- Employee discount
2d
Housing Officer - Cheshire
Serco Plc —Birchwood
- £29,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Community Engagement Officer
First Kick Foundation —Manchester
- £24,420 - £28,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Travel
- Leadership
- Annual leave
- Work from home
Quick apply
5d
Trainee Trading Standards Officer
Oldham Council —Oldham
- £28,598 - £31,022 a year
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Litigation Officer
Clear Business —Sale
- £27,280 - £34,100 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Quick apply
9d
AI Compliance Officer
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Financial services
- AI
- Communication skills
Property Compliance Inspector
B&A Properties —Manchester
- From £26,000 a year
- Temporary
- Maintenance
- Travel
- IT
Quick apply
8d
Communications Data Investigator, Single Point of Contact
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
4d
Trading Standards Officer
Oldham Council —Oldham
- £39,152 - £47,181 a year
- Annual leave
- Employee discount
Medical Equipment Library Officer
Northern Care Alliance NHS Foundation Trust —Salford
- £25,760 - £27,476 a year
- Full-time
- Hospital
- Organisational skills
- Annual leave
3d

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Complaints & Audit Officer

PASS ME FAST -
Salford

Quick apply

Job details

Permanent | Full-time
£27,000 a year
1 day ago

Benefits

Health & wellbeing programme
Cycle to work scheme
On-site gym
Company pension
Tech scheme
Company events
Employee assistance programme
Transport links
Enhanced maternity leave
Enhanced paternity leave
Sick pay
On-site parking
Free fitness classes

Qualifications

Customer service
Complaint handling
Quality assurance
Continuous improvement
Organisational skills
Communication skills

Full job description

Salary: Starting at £27,000 per annum
Full Time 37.5 Hours per Week

Monday to Friday 9am to 5pm
Hybrid Working Available
Location: Manchester

Join the UK's Leading Intensive Driving Course Provider

At CAPSIL, we're passionate about helping learners get on the road faster. Since 2016, we've supported over 60,000 learners through our award-winning brands including PassMeFast, ADI Network and Instruct Me. As the UK's largest intensive driving course agent, we're proud to connect learners with DVSA-approved driving instructors across the country.

We're now looking for a Complaints & Audit Officer to join our Compliance team.

About the Role

This is an excellent opportunity for someone who thrives on problem-solving, has exceptional attention to detail, and genuinely cares about delivering a great customer experience.

As our Complaints & Audit Officer, you'll act as the first point of contact for customer complaints, conducting fair and thorough investigations, identifying resolutions, and helping us continuously improve our service. You'll also support quality audits and compliance activity across the business.

You'll play a key role in ensuring customer concerns are handled professionally, efficiently, and in line with company and regulatory standards.

What You'll Be Doing

Receive Complaints

Act as the first point of contact for students or parents raising concerns.
Accept complaints via phone, email, in-person, or online forms.

Record and Track Issues

Log complaints accurately in a tracking system.
Ensure all relevant details (dates, people involved, nature of complaint) are documented.

Investigate Complaints

Gather facts by speaking with instructors, students, and other staff.
Review lesson records, test results, and communication history.

Resolve Issues Promptly

Aim to resolve complaints quickly and fairly.
Offer solutions such as rescheduling lessons, refunds, or instructor changes.

Maintain Professionalism

Stay calm, respectful, and impartial during all interactions.
Handle sensitive issues with discretion and empathy.

Communicate Outcomes

Inform complainants of the outcome and any actions taken.
Provide clear explanations and next steps if needed.

Follow Policies and Regulations

Ensure all actions comply with internal policies and external regulations (e.g., DVSA standards).
Escalate serious or unresolved complaints to management.

Improve Service Quality

Identify patterns or recurring issues to help improve training and customer service.
Provide feedback to instructors and staff based on complaint trends.

Report to Management

Prepare regular reports on complaint volumes, types, and resolutions.
Highlight areas needing attention or improvement.

ADHOC Duties:

Covering in team absence such as managing email queue for disconnection requests
Covering in team absence such as managing QA where critical
Audits where applicable or as requested by other business leaders

What We're Looking For

✅ Experience handling complaints, customer escalations, investigations or quality assurance processes.

✅ Excellent written and verbal communication skills.

✅ Strong attention to detail and the ability to analyse information objectively.

✅ The confidence to manage challenging conversations professionally and empathetically.

✅ Strong organisational skills and the ability to manage multiple cases simultaneously.

✅ A proactive approach to problem-solving and continuous improvement.

Why Join CAPSIL?

We believe our people are our greatest asset. In return, we offer:

Competitive starting salary of £27,000
Hybrid working opportunities
25 days holiday plus bank holidays
Holiday purchase scheme
Birthday day off
Enhanced maternity and paternity leave
Enhanced pension scheme
Life assurance (4x salary)
Tech & Home Scheme
Learn to Drive Scheme
Smart Health GP service
Employee Assistance Programme
Free on-site gym
SimplyHealth Cash Plan
Ongoing learning and development opportunities

Our Culture

At CAPSIL, you'll be joining a fast-paced, innovative and supportive business where your ideas and contributions genuinely make a difference. We pride ourselves on creating an inclusive environment where everyone feels respected, valued and able to thrive.

If you're passionate about delivering excellent customer outcomes, solving problems, and helping drive continuous improvement, we'd love to hear from you.

Pay: £27,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free fitness classes
Health & wellbeing programme
On-site gym
On-site parking
Sick pay
Transport links

Work Location: Hybrid remote in Salford M5

Quick apply

Refine Your Search

compliance officer jobs in salford

Complaints & Audit Officer

Compliance Officer

Operations Specialist Support Team (OSST) HOLMES Indexer

Procurement Officer

Data Protection and Compliance Manager

Environmental Compliance Officer

Group Safety & People Officer

Compliance Officer

Compliance Officer

Permit Officer

Compliance Officer Domestic Heating and Hot Water

Housing Officer - Cheshire

Community Engagement Officer

Trainee Trading Standards Officer

Litigation Officer

AI Compliance Officer

Property Compliance Inspector

Communications Data Investigator, Single Point of Contact

Trading Standards Officer

Medical Equipment Library Officer

I want to receive the latest job alerts for compliance officer in salford

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