Change analyst Work, Jobs in Salfords, Sry (with Salaries)

Real Time Analyst
AXA —Redhill
- Up to £30,000 a year
- Overtime
- Communication skills
- Time management
- Analytics
- Annual leave
- Employee discount
Finance Change Analyst - 12 Month FTC
AXA —Redhill
- Microsoft Powerpoint
- Analysis skills
- Financial services
- Employee discount
Graduate Pricing Analyst
Ageas —Reigate
- £30,000 - £34,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
Business Analysts — All Levels - UK Wide
Concept AI Ltd —London
- £35,000 - £120,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Flexitime
- Work from home
Quick apply
Pricing Deployment Analyst
1st Central —Haywards Heath
- £31,000 - £38,000 a year
- Computer Science
- Data analysis skills
- Analysis skills
Partnerships Data Analyst – Ben & Jerry's
Fairtrade Foundation —London
- £21,470 a year
- Part-time
- Hybrid work
8d
You've Been Referred: Genpact Global Internships
Genpact India Private Limited —London
- Master's degree
- Bachelor's degree
- Business
Quick apply
PMO Support
Royal Bank of Canada —London
- Full-time
- Organisational skills
- Agile
- Financial services
11d
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Graduate Business Analyst | London
eaChange —London
- £30,000 a year
- Bachelor's degree
- Communication skills
5d
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Business Analyst (12 Month Fixed Term Contract)
Millennium Management —London
- Analysis skills
- Organisational skills
- Communication skills
Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
Junior Compliance Analyst
Moneyfarm —London
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
Quick apply
Business Process and Operations Analyst
MANAGEMENT CONSULTANCY CAMPUS LTD —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Agile
Quick apply
11d
Drinking Water Safety Plan Analyst
SES Water —Redhill
- £34,000 - £36,000 a year
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
10d
Senior Analyst/Associate, Asset Management - onsite London - living sector experience required (senior living, hospitality, student living, etc)
HCN UK Management Services Ltd —London
- Analysis skills
- Bachelor's degree
- In-person
- Profit sharing
- Employee stock purchase plan
Graduate Technical Product Analyst - 1 Year Work Experience
Atominvest —London
- £37,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- APIs
8d
Senior Business Analyst - Applied AI and Innovation
TIEVA —London
- £65,000 - £80,000 a year
- Full-time
- Remote
- Free parking
- Employee assistance programme
Quick apply
Business Analyst
Air Charter Service —Surbiton
- Full-time
- Bachelor's degree
- Agile
- Communication skills
- Annual leave
Quick apply

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Real Time Analyst

AXA -
Redhill

Apply Now

Job details

Permanent
Up to £30,000 a year

Benefits

Cycle to work scheme
Financial planning services
Annual leave
Company pension
Employee discount

Qualifications

Process improvement
Communication skills
Time management
Analytics
Rota coordination

Full job description

Job Description:

We are looking for a Real Time Analyst M/F to join our AXA Partners Operations Department (3 days per week at Redhill's office).

The role of Real-Time Analyst helps to deliver outstanding customer experiences, by taking proactive, data-driven actions.

This dynamic role involves overseeing agent performance across the department in a fast-paced environment. You will utilise real-time performance dashboards to monitor activities, ensure adherence to schedules, and maintain service levels. The position requires the ability to swiftly react to changing demands by balancing agents, skills, and workloads to ensure consistent availability and operational efficiency. You will work closely with Operational Managers to coordinate efforts and escalate any potential challenges promptly to support seamless service delivery.

What you'll be doing:

Responsible for real time analysis and actions across our Home, Motor and Travel business lines. Analysing and assessing gaps in hours required to give adequate cover to answer calls and achieve service levels.
Providing and analysing short-term trends and service level impact from deviations to plan on hours
Proactively challenging agent working activities to better meet department targets.
Recommending changes to management, to achieve service levels on the hours being fielded (eg in-shift hour changes, overtime requirements etc)
Working closely with Workforce Planning manager and planning team to support in the adjustment of short-term forecasts and staffing plans as volumes change.
Clearly document the processes and procedures for the smooth operation of this role to aid other team members when covering for annual leave, sickness etc
Working closely with the Operational management to quickly and accurately identify deviation from the expected plan, and to propose solutions for consideration

What you'll bring:

Minimum of 2 years in a similar role
Ability to analyze, present, and manage information accurately
Experience in managing service levels and targets in a contact center
Customer-focused with strong verbal and written communication skills
Excellent organizational, prioritization, and time management abilities
Proficient with IT tools, including call, workforce management software, and Microsoft Office
Knowledge of WFM systems and telephony is a plus
Proactive, autonomous, and capable of challenging and improving processes
Adaptable to a fast-paced, demanding environment
Positive attitude with attention to detail and a drive for excellence

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive Salary
25 days rising to a maximum of 27 days (based on a 5 day week)
Retail Discounts
Company Shareplan /Scheme & Loan
Cycle2Work Scheme
Discounted Home Insurance
Employee Assistance Scheme
Dr@Hand
Discounted Gym Membership
Free Financial Education/Pension Seminars

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

Salary: UP TO £30K

Apply Now

Refine Your Search

change analyst jobs in salfords, sry

Real Time Analyst

Finance Change Analyst - 12 Month FTC

Graduate Pricing Analyst

Business Analysts — All Levels - UK Wide

Pricing Deployment Analyst

Partnerships Data Analyst – Ben & Jerry's

You've Been Referred: Genpact Global Internships

PMO Support

Application Support Analyst

Graduate Business Analyst | London

MSP 3rd Line Service Desk Technician

Business Analyst (12 Month Fixed Term Contract)

Application Support Analyst

Junior Compliance Analyst

Business Process and Operations Analyst

Drinking Water Safety Plan Analyst

Senior Analyst/Associate, Asset Management - onsite London - living sector experience required (senior living, hospitality, student living, etc)

Graduate Technical Product Analyst - 1 Year Work Experience

Senior Business Analyst - Applied AI and Innovation

Business Analyst

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