Claims assessor Work, Jobs in Salisbury, Eng (with Salaries)

Claims Assessor
Tedaisy Insurance Group Limited —Salisbury
- £26,000 - £26,500 a year
- Communication skills
- Employee assistance programme
Quick apply
3d
Claims Customer Service Agent (FTC 15 months)
Tedaisy Insurance Group Limited —Salisbury
- £24,000 - £24,500 a year
- Customer service
- Communication skills
- Employee assistance programme
Quick apply

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Claims Customer Service Agent (FTC 15 months)
Tedaisy Insurance Group Limited —Salisbury
Claims customer Service Advisors are instrumental in ensuring new and existing customers experience outstanding service via all communication channels (E-mail,…
£24,000 - £24,500 a year
Quick apply

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Claims Assessor

Tedaisy Insurance Group Limited -
Salisbury

Quick apply

Job details

Permanent
£26,000 - £26,500 a year
3 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Communication skills

Full job description

Join an award-winning organisation, recognised as the Best Workplace 2026 and one of the UK's Top 100 Best Workplaces for Development.

As a Claims Assessor, you will play a key role in delivering an exceptional customer experience while ensuring all claims are assessed fairly, accurately, and in line with policy terms and conditions. You will be responsible for reviewing and evaluating claims, making balanced and informed decisions that achieve fair outcomes for both our policyholders and the business.

What you'll do

Building rapport with internal and external customers to establish excellent customer relations
Respond to all written and phone enquiries in a prompt and professional manner
Review and record all Pet claims to ensure these are within product standards and policy coverage in line with the policy wording
Determining if a vet practice has carried out the correct procedures and/or given out the correct medication
Assist the Claims Manager in ensuring targets and performance standards are consistently achieved in line with corporate, and regulatory requirements
Ensuring company service standards are always met
Liaise with customers, brokers, vet practices, and breeders to ensure that all information is gathered to settle claims accurately
To ensure the customer/broker experience they receive is a professional and efficient service as well as working with the Claims Manager to identify solutions for improvements and enhancing the customer service provision
Maintain high quality output and achieve SLA's and KPI's
Work with the Claims team to design and maintain strategies for fraud detection and continuous monitoring

Experience, Qualifications & Skills

Experience in veterinary practice preferred
Experience in pet claims assessment is desirable
Good systems knowledge, application and organisation skills
Excellent attention to detail with the ability to work under pressure
Strong team player
Proactive approach to problem solving and work in general
Excellent written and verbal communication skills
Previous experience of working in a customer focussed environment
Experience of working to time-based targets
Ability to prioritise workload and organise time efficiently
A dynamic professional, who has the desire to work within the insurance, industry who possess a passion for excellence and customer delivery

What we offer

23 days holiday per year (plus bank holidays)
Your birthday off (paid)
2 volunteer days
4 x salary life assurance
Company pension
Healthcare including 24/7 GP advise & mental health helpline
Employee assistance programme
Discretionary lunch provided to assist with cost of living

Interested or want to know more? Apply today!

Company Overview

Tedaisy Insurance Group, a leading UK InsureTech, consisting of Tedaisy Underwriting Limited, Tedaisy Insurance Brokers Limited, Tedaisy Claims Limited and Tedaisy Technologies Limited, provides a full suite of online insurance solutions for pet and travel markets. Together, we bring value to every element of the insurance chain. We use data and automation to deliver market leading products with a superior customer experience, whilst maintaining competitive and fair pricing.

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claims assessor jobs in salisbury, eng

Claims Assessor

Claims Customer Service Agent (FTC 15 months)

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