Purpose: This role will be part of the account based team and have support, training, access to the UK CBRE Lab services
About the Role: As a CBRE Program Manager, you will work with a team responsible for facilitating the program in the Life Sciences sector, in both client facing and internally focused settings. This job is part of the Lab Services with CBRE. They are responsible for the creation and delivery of strategic programs representing major company initiatives.
The role will manage, organise and implement high quality specialist engineering support to a wide range of laboratory equipment including managing laboratory support operations to drive quality and efficiency for the clients scientific staff.
Key Accountabilities & Deliverables
Day to Day management of the ILS account.
Manage contractual obligations: Adhere to SLA timelines in accordance to agreed service scope of the account contract
Plan activities: Organise day-to-day and long-range activities for Lab services to meet business demand and provide service excellence
Personnel management Ensures day to day activities for defined Lab services scope are, planned and appropriately resourced and available. Responsible for Lab services personnel including hiring, promotions, recognition, discipline, and performance management.
Maintain training records: Keep training records updated in readiness for internal and external audit
Engage with CBRE communities: Connect with Lab services platform team/Pharma Services Communities of Practice.
Maintain CMMS system: Ensure the client CMMS system is up to date and compliant, in readiness for internal and external audit
Manage Account Budget: Responsible for setting annual client budget, liaising with all required stakeholders, regular reporting to client and internal stakeholders and identifying cost saving opportunities
Lab Manager Responsibilities & Duties
Client Governance: Responsible for client stakeholder meetings, escalations and reporting
Daily operations: Oversee laboratory operations to ensure safety and Quality standards.
Team management: Manage laboratory technicians, Engineers and contract administrative staff.
Policy development: Develop and implement laboratory policies and procedures.
Research coordination: Coordinate research activities and implement continuous improvement projects.
Equipment maintenance: Manage the Maintenance and repair of laboratory equipment via CBRE onsite engineers or Third Party Vendor contractors Identify opportunities to increase CBRE onsite engineer maintenance and reduce vendor costs.
Regulatory compliance: Monitor compliance with regulatory requirements.
Safety audits: Conduct regular safety audits and risk/COSHH assessments.
Department collaboration: Collaborate with other departments including Training, Sourcing, Finance, Platform teams to share best practice and implement program improvements
Performance reporting: Prepare reports on laboratory performance, program KPI’s, Asset Insights and Contract Savings
Staff training: Train and mentor new laboratory staff, support teams personal development
Process improvement: Seek opportunities for improvement in laboratory processes, collaborating with the client to align to business priorities
Qualifications & Experience:
Experience working as a laboratory engineer within a Pharmaceutical setting
What You’ll Need: The roles require working at a senior level through a complex delivery programme. You will work proactively on pathway improvement, from scoping and discussing with teams, to data analysis, collating plans, and providing recommendations for delivery. You should be able to handle highly complex information, develop clear and concise reports, communicate effectively, lead and influence at all levels, and grasp critical issues to distil them into clear management priorities. You will be a leader with a strong value set, driven to improve service, and possess a developed sense of personal resilience to navigate challenging discussions and support teams in mitigating risks and issues.
Experience and Skills:
Extensive knowledge and experience in lab and project management
Expert organisational skills with an advanced inquisitive mindset.
Detailed knowledge of laboratory-related projects with experience in all project stages, and reporting to client
Demonstrable experience in scientific asset management.
Experience in management of P&L and reporting financial performance internally and externally
Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
Experience in regulated client environments, such as GXP.
Health and Safety experience
Proven line management experience.
In-depth knowledge of Microsoft Office products (e.g., Word, Excel, Outlook).
Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
