Customer care manager Work, Jobs in Samlesbury, Lan (with Salaries)

National Network Manager (24/7 Contractor Operations)
Davies —Preston
- Full-time
- Travel
- Employee assistance programme
- Employee discount
Head of Customer Service
PC Group —Blackburn
- Temporary
- Hybrid work
- Management
- APIs
Quick apply
Assistant Manager
The Hunters at Walton Park —Preston
- Up to £33,695 a year
- Weekend availability
- Bar
- Food service
- In-person
- Employee discount
Quick apply
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9h
Business Development Manager (BDM) - Blackburn - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Blackburn
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Planning & Support - Team Manager
Davies —Bolton
- Full-time
- Hybrid work
- Management
- Leadership
- Employee assistance programme
- Employee discount
7d
4 day Counter Manager Estee Lauder Preston Fishergate
Estee Lauder —Preston
- Microsoft Excel
- Customer service
- Organisational skills
Customer Service Manager
B&M Retail —Blackburn
- £27,444 a year
- Weekend availability
- Hospitality
- Customer service
- Employee discount
7d
Team Leader
EG On The Move Ltd —Blackburn
- £13.40 an hour
- Part-time
- Employee discount
Quick apply
7d
Business Development Manager (BDM) - Preston - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Preston
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Helpdesk Manager
Eric Wright Group Limited —Preston
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
13d
Supervisor/Shift Manager
Boo Preston —Preston
- £13.50 - £14.00 an hour
- Full-time
- Hospitality
- Supervising experience
- Bakery
Quick apply
Store Manager - Supermarket
Sainsbury's —Preston
- From £37,450 a year
- Human resources
- Employee discount
Senior Project Manager - Exhibitions and Events
Mercer Exhibitions Ltd —Blackburn
- £37,500 - £40,000 a year
- Full-time
- Project management
- Driving
- IT
- Employee discount
Quick apply
10d
Retail Store Supervisor/Team Leader
Mamas & Papas —Preston
- Part-time
- Sales
- Supervising experience
- IT
- Employee discount
Quick apply
Customer Service Manager – Maternity Cover
Contained Air Solutions Limited —Manchester
- £40,000 - £50,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
1d
Store Lead
DULUX DECORATOR CENTRE —Preston
- Rotating shift
- Sales
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
2d
Coffee Shop Manager
Rhode Island Coffee Ltd —Chorley
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
7h
Customer Success and Retention Manager
The DMS Digital Group —Bolton
- £30,000 - £40,000 a year
- Full-time
- Driving
- Travel
- IT
- Free parking
- Employee discount
Quick apply
12d
Regional Sales Manager - North
Strongdor Ltd —Morecambe
- £55,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme

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customer care manager jobs near samlesbury, lan

National Network Manager (24/7 Contractor Operations)

Davies -
Preston

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Sabbatical
Referral programme

Qualifications

Driving Licence
Change management

Full job description

Description

The National Network Manager is responsible for developing and maintaining the Davies Emergency Response nationwide contractor network. This network supports 24/7/365 resolution of domestic emergencies across UK & Ireland. The role ensures continuous national coverage, of high-quality rapid response contractors who prioritise while maintaining strong commercial control. A key focus is identifying and resolving network gaps in real time and optimising the financial performance of the contractor network through effective commercial management, cost control, and value‑driven decision‑making.

What will your day look like:

Network Performance, Coverage & Capacity

Monitor national coverage levels and proactively identify network gaps by region, trade, or time of day.
Implement corrective actions such as contractor reallocation, surge support, or onboarding new suppliers to maintain 24/7 resilience.
Analyse demand patterns and ensure the network is scaled appropriately for peak periods, severe weather, and seasonal surges.
Oversee real‑time dispatch performance and ensure SLA adherence across all emergency trades.

Contractor Relationship, Quality & Compliance

Build strong, collaborative relationships with contractors to drive engagement, performance, and retention.
Conduct regular performance reviews, audits, and compliance checks, ensuring all contractors meet regulatory and safety standards.
Support onboarding, training, and accreditation of new contractors to strengthen network capability.

Commercial & Financial Management

Manage contractor commercial agreements and rate structures.
Monitor and optimise the financial benefits delivered by the contractor network, including cost efficiency, leakage reduction, and value‑for‑money outcomes.
Analyse contractor cost trends, job profitability, and commercial risks, implementing actions to improve financial performance.
Support procurement activity, tender processes, and negotiation of new or renewed contractor contracts.

Operational Leadership

Provide operational oversight for 24/7 claims and dispatch teams, ensuring seamless coordination with contractors.
Lead escalation management for high‑priority or complex cases.
Develop and maintain emergency response protocols for surge events, outages, or national incidents.

Risk, Compliance & Safety

Ensure all contractors maintain required certifications, insurance, and health & safety compliance.
Oversee incident investigations and implement corrective action plans.
Maintain accurate documentation and audit trails.

Data, Reporting & Insight

Use MI dashboards to track KPIs such as attendance times, job completion rates, customer satisfaction, cost performance, and network coverage.
Produce regular reporting on network gaps, contractor performance, and financial outcomes.
Use data insights to drive continuous improvement and strategic optimisation of the network.

Knowledge and Abilities:

Key Skills & Competencies

Strong contractor/supplier management experience in emergency services, insurance, utilities, or field‑service operations.
Proven ability to identify, analyse, and resolve network gaps in a fast‑moving 24/7 environment.
Commercial acumen with experience managing contractor financial performance and delivering cost benefits.
Excellent negotiation, relationship‑building, and influencing skills.
Analytical mindset with the ability to interpret operational and financial data.
Resilient, decisive, and comfortable managing escalations and high‑pressure situations.

Experience & Qualifications

Proven experience developing and managing a national or regional contractor network, preferably across Home Emergency and Social Housing sectors.
Demonstrable experience managing the financial performance and commercial benefits of contractor networks.
Background in home emergency, insurance claims, property services, or similar field‑service environments.
Experience with SLA‑driven operations and real‑time performance management.
Full UK driving licence (travel required).

Benefits

Career & Purpose

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

#INDUKI

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

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Refine Your Search

customer care manager jobs in samlesbury, lan

National Network Manager (24/7 Contractor Operations)

Head of Customer Service

Assistant Manager

Area Care Manager

Business Development Manager (BDM) - Blackburn - Circa 41k Package - 53k OTE Uncapped

Planning & Support - Team Manager

4 day Counter Manager Estee Lauder Preston Fishergate

Customer Service Manager

Team Leader

Business Development Manager (BDM) - Preston - Circa 41k Package - 53k OTE Uncapped

Helpdesk Manager

Supervisor/Shift Manager

Store Manager - Supermarket

Senior Project Manager - Exhibitions and Events

Retail Store Supervisor/Team Leader

Customer Service Manager – Maternity Cover

Store Lead

Coffee Shop Manager

Customer Success and Retention Manager

Regional Sales Manager - North

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