Helpdesk coordinator Work, Jobs in Samlesbury, Lan (with Salaries)

Helpdesk Coordinator
SPOR Group —Southport
- From £23,000 a year
- Full-time
- Organisational skills
- Warehouse experience
- In-person
- Free parking
Quick apply
5d
Helpdesk Coordinator
Oltec FM —Wigan
- From £24,500 a year
- Full-time
- Maintenance
- Supervising experience
- Electrical experience
Quick apply
12d
Facilities Coordinator
Kudos Services —Warrington
- £28,000 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
4d

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Helpdesk Coordinator
SPOR Group —Southport
This is a varied, hands on role that combines first line service desk coordination with warehouse support and pre commissioning duties.
From £23,000 a year
Quick apply
5d
IT Technical Support & Warehouse Operations Coordinator
Snugfort Limited —Middleton Park
Full UK driving licence preferred but not essential. Assist customers with installations, configuration and troubleshooting. Staff discount on company products.
£27,000 - £28,000 a year
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Helpdesk Coordinator

SPOR Group
Southport

Quick apply

Job details

Full-time
From £23,000 a year
5 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

Stakeholder liaison
Incident queue management
Ticket management
Equipment installation and commissioning
Ticket management systems
Technical support incident logging
Organisational skills
Warehouse experience
Customer support
Supply chain warehousing
Picking & packing
Help desk

Full job description

Job Specification: Help Desk Coordinator

Company: SPOR Group Location: Southport office Salary: £23,000 per year Reports to: Lead Installation and Service Manager

About SPOR

SPOR is a UK based AV integration and managed services company. We support over 1,500 meeting rooms across 200+ enterprise clients across the UK, Europe and Asia Pacific. Our clients include some of the biggest names in their industries, and we pride ourselves on delivering reliable, well managed AV environments through our DITAM framework: Design, Integrate, Train, Asset Manage, Monitor.

Role Overview

We're looking for a Help Desk Coordinator to join our Southport office. This is a varied, hands on role that combines first line service desk coordination with warehouse support and pre commissioning duties. You'll be the first point of contact for service requests, keeping jobs moving through the pipeline, and supporting the wider installation and service team with equipment preparation before it goes out to site.

This role suits someone organised, practical, and happy switching between a desk and a warehouse floor. No two days will look the same.

Key Responsibilities

Help Desk Coordination

Log, triage and track incoming service and support requests
Act as the first point of contact for engineers, clients and internal teams raising issues
Allocate jobs to field engineers and monitor progress through to resolution
Keep clients and internal stakeholders updated on ticket status
Maintain accurate records within our service management system
Escalate urgent or complex issues to the Lead Installation and Service Manager

Warehouse Support

Receive, check and log incoming equipment and stock
Pick and pack equipment for upcoming installations and service visits
Maintain a tidy, organised and safe warehouse environment
Support stock control and inventory accuracy
Coordinate courier collections and deliveries

Pre Commissioning

Support the pre commissioning of AV equipment ahead of dispatch, including basic setup, configuration checks and testing
Work with the technical team to ensure kit leaves the warehouse ready for install
Flag any faults or missing items before equipment goes out to site
Follow documented checklists and processes to maintain consistency and quality

What We're Looking For

Strong organisational skills and the ability to juggle multiple priorities
Comfortable using a computer system to log and track jobs, tickets or stock
Practical, hands on approach, happy to be on your feet in a warehouse environment
Clear communicator, confident dealing with clients, engineers and colleagues
Good attention to detail, particularly when checking equipment or updating records
A team player who takes ownership and follows through on tasks
Previous experience in a help desk, coordination, logistics or warehouse role is an advantage, but not essential. We'll provide full training on our systems and AV specific processes

What We Offer

£23,000 per year
Based full time at our Southport office
Reporting into our Lead Installation and Service Manager, with support from a wider service and operations team
The chance to build genuine, transferable skills across service coordination, logistics and AV technology
A role with real variety, no two days the same

Pay: From £23,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

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