Crm specialist Work, Jobs in Sandbach, Chs (with Salaries)

Customer Support Specialist- Fixed Term (12 months)
Health Shield Friendly Society Ltd —Crewe
- £26,699.67 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
Quick apply
Ocean Freight Product & Pricing Specialist
Rhenus SE & Co. KG —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
14d
Sales Project Coordinator
Benx —Stoke-on-Trent
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
12d
Senior CRM Executive
Specialist Holidays Group —Chester
- Full-time
- Sales
- Project management
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Associate Technical Support Specialist - Residential Energy - Fixed Term Contract
Tesla —Manchester
- CRM software
- Customer service
- English
Stakeholder and Communications Officer
COLAS ROADS UK —Chester
- £30,000 - £35,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Contracts
- Annual leave
- Employee discount
Customer Service Specialist
EMR Group —Warrington
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
Quick apply
Business Advisor - Skills Development Specialist - Large Businesses
Business Support Business Finance (BSBF) —Manchester
- Up to £43,260 a year
- Full-time
- Project management
- Human resources
- Organisational skills
Growth Account Executive
Street Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Service Desk Coordinator
Axscend Limited —Runcorn
- £25,000 - £30,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Gym membership
Quick apply
Digital Marketing Coordinator (PPC & SEO)
Epredia —Runcorn
- Full-time
- CRM software
- Salesforce
- Bachelor's degree
Customer Service Specialist
EMR UK —Warrington
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
Business Advisor - Skills Development Specialist
Business Support Business Finance (BSBF) —Manchester
- Up to £41,200 a year
- Full-time
- Project management
- Human resources
- Organisational skills
Business Advisor - Organisation Development Specialist
Business Support Business Finance (BSBF) —Manchester
- Up to £43,260 a year
- Full-time
- Analysis skills
- No degree
- Human resources
Head of CRM & Loyalty
Specialist Holidays Group —Chester
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Health & wellbeing programme
Quick apply
Hospital Affairs Lead - UK & Ireland (North)
Rhythm Pharmaceuticals —Manchester
- Full-time
- Doctoral degree
- Sales
- Master's degree
Senior Paid Social Performance Manager – Meta Lead Generation
Wilmington Services Limited —Manchester
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Social media management
- Analysis skills
- Work from home
Quick apply
19h
Growth Sales Executive
Street Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Work from home
- Flexible schedule
Quick apply
13d
Account Manager
Street Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Work from home
- Flexible schedule
Quick apply
13d
Quantity Surveyor / Estimator
Broad Oak Properties —Cheadle
- Full-time
- Bachelor's degree
- Contracts
Quick apply
13d

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Customer Support Specialist- Fixed Term (12 months)

Health Shield Friendly Society Ltd
Crewe

Quick apply

Job details

Full-time | Fixed term contract
£26,699.67 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
GCSE
English
Microsoft Office
Administrative experience
Data entry
Phone etiquette
Communication skills
Microsoft Dynamics Navision

Full job description

About the Role:

We are looking for enthusiastic and motivated individuals who can join our Customer Support Team on a fixed-term 12-month basis.

As a Customer Support Specialist, you'll play a key role in delivering an excellent service to our members, customers and brokers. Working in a fast-paced environment, you'll support a variety of membership, billing and administrative activities, handle customer enquiries, maintain accurate records and process financial transactions.

You'll work closely with colleagues across the business to resolve queries efficiently, provide positive customer outcomes and ensure every interaction is handled with professionalism, accuracy and care.

Main Responsibilities:

Customer Support: Provide professional and efficient support to Members, Companies and Brokers across multiple communication channels, including telephone, email and post, responding to queries in a timely manner.
Member Record Administration: Efficiently manage new and existing member records by accurately importing, updating, amending and verifying data to ensure integrity and completeness.
Member Listing Administration: Generate and maintain accurate and up to date membership listings, ensuring data integrity and completeness at all times.
Effective Credit Management: Manage sales ledger activities, payment queries and invoice administration while maintaining accurate customer records and supporting effective credit control measures.
Payment Reconciliation and Processing: Reconcile contribution listings against BACS, cheque payments and company records using Navision, ensuring Direct Debit mandates, allocation processes and month end activities are completed accurately and within required timescales.
Financial Administration: Administer financial transactions including refunds, arrears collection, cheque banking, card payments, payroll deduction reports and other payment activities to support company profitability and maintain accurate customer accounts.
System and Records Maintenance: Ensure appropriate CRM databases are updated accurately and all customer interactions are logged appropriately.
Regulatory Compliance: Carry out all activities in accordance with internal procedures, regulatory requirements and financial controls, identifying and escalating risks, errors or potential issues where appropriate.
Key Performance Indicators (KPIs): Strive to achieve departmental performance targets and objectives while maintaining quality and accuracy standards.
Cross-Functional Collaboration and Multiskilling: Build and maintain effective working relationships across the Member Support team, Sales, Finance and other internal departments. Develop knowledge across multiple operational functions and provide support where required to meet changing business priorities, resource needs, and customer service expectations.
Good Outcomes: Identify opportunities to provide an exceptional service to Members, Companies and Brokers, ensuring fair outcomes, effective communication and proactive resolution of issues. Recognise where additional support may be required and work collaboratively to meet customer and member needs.
Additional Duties: Any additional tasks requested by your Team Leader including ad-hoc Post & Fulfilment support and reception duties

About You:

To be successful in this role you will need to have the following skills, knowledge & qualifications:

Possess strong communication skills both written & verbal
Well-organised, with a high attention to detail and ability to prioritise
Ability to work on own initiative and with others in a team
Strong administrative skills
Proficiency with MS Office
Desirable, experience with working with CRM platforms

Key Stakeholders:

Sales Support Team
Member Support Team
Account Managers
Finance Team
Team Leaders & Head of Operations/Operations Manager
Stakeholders including Brokers & Companies

About Health Shield:

Health Shield is a regulated Insurance provider and is one of the leading companies in the Health Cash Plan market. Our Cash Plan products allow our Customers (and their staff) to claim for routine medical expenses – dental treatment, glasses, physio and are increasingly being seen as a key employee benefit. Our purpose is to help people lead healthier, happier lives and our people are key in achieving this. Our people goal is to create an environment where they are empowered, motivated, strive for excellence and conduct themselves with integrity.

Financial Conduct Authority Code of Conduct Rules

Rule 1: You must act with integrity
Rule 2: You must act with due skill, care and diligence
Rule 3: You must be open and cooperative with the FCA, the PRA and other regulators
Rule 4: You must pay due regard to the interests of customers and treat them fairly
Rule 5: You must observe proper standards of market conduct
Rule 6: You must act to deliver good outcomes for retail customers.

Our values

Our four values are the principles we live by, who we are and define our culture. We bring these to life every single day in all we do

Customer Focused – Putting customers at the heart of everything we do and doing our very best to exceed customer expectations
Straightforward – Making sure we keep it simple, open and honest
Professional – Having the right attitude, delivering to a high standard and having the right knowledge and competence to do your job properly
Responsible – Acting with trust, dignity, respect, being reliable and accountable for everything we do

Job Types: Full-time, Fixed term contract

Pay: £26,699.67 per year

Benefits:

Company pension
Free parking
On-site parking

Education:

GCSE or equivalent (preferred)

Experience:

customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

crm specialist jobs in sandbach, chs

Customer Support Specialist- Fixed Term (12 months)

Ocean Freight Product & Pricing Specialist

Sales Project Coordinator

Senior CRM Executive

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract

Stakeholder and Communications Officer

Customer Service Specialist

Business Advisor - Skills Development Specialist - Large Businesses

Growth Account Executive

Service Desk Coordinator

Digital Marketing Coordinator (PPC & SEO)

Customer Service Specialist

Business Advisor - Skills Development Specialist

Business Advisor - Organisation Development Specialist

Head of CRM & Loyalty

Hospital Affairs Lead - UK & Ireland (North)

Senior Paid Social Performance Manager – Meta Lead Generation

Growth Sales Executive

Account Manager

Quantity Surveyor / Estimator

I want to receive the latest job alerts for crm specialist in sandbach, chs

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