Reservation agent Work, Jobs in Sandbach, Chs (with Salaries)

Customer Support Executive
Headwater —Northwich
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee discount
- Life insurance
Quick apply
Reservations Agent
Manchester Marriott Hotel Piccadilly —Manchester
- £27,851.20 a year
- Full-time
- English
- Microsoft Office
- Hotel
- Employee discount
- Referral programme
Quick apply
7d
Reservations Agent
FAIRMONT —Knutsford
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply
Guest Services Agent - Part time
SmartRental Group —Manchester
- 8 hour shift
- English
- Hotel
- Employee discount
11d
Senior Events & Groups Executive
Holiday Inn Manchester City —Manchester
- Full-time
- Sales
- Hotel
- Hotel experience
- Employee discount
Quick apply
Senior Meeting & Events Executive
Holiday Inn Manchester City —Manchester
- Full-time
- Sales
- Hotel
- Hotel experience
- Employee discount
Quick apply

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reservation agent jobs near sandbach, chs

Customer Support Executive

Headwater -
Northwich

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Job details

Full-time

Benefits

Company pension
Employee discount
Life insurance

Qualifications

Microsoft Excel
Microsoft Outlook
Microsoft Office
Customer support
Amadeus
Communication skills

Full job description

Headwater Holidays (part of Travelopia) specialises in self-guided active holidays; we offer travellers the freedom to explore Europe and beyond at their own pace. With over 40 years of experience, we provide exceptional itineraries that immerse our customers in authentic local cultures and landscapes.

We are looking to hire a Customer Support Executive to join our team! This role is available on either a full-time or part-time basis and will be worked on site across five days per week. Reporting to the Customer Team Leader, you will serve as a key point of expertise within the Customer Support team, managing complex and sensitive post-booking enquiries while ensuring a seamless and positive customer experience. You will deliver high-quality service by resolving detailed operational issues, maintaining strong customer relationships, and consistently meeting service level and quality standards.

What we’ll offer:

Competitive salary plus performance bonus
Contributory pension plan and life insurance
25 days’ holiday plus bank holidays and your birthday off
Employee travel benefits and discounts across retail partners
The opportunity to be part of a certified B Corp, where your work is valued
Career progression opportunities within a long-established brand with global backing

What you’ll do:

Handle incoming and outgoing service calls within agreed service levels, consistently delivering exceptional customer service.
Manage post-booking customer enquiries, including holiday amendments, while maintaining strong and positive customer relationships.
Respond to customer emails within agreed service level and quality standards.
Complete administrative tasks including invoicing, accurate record-keeping, and queue management in line with service level agreements.
Process post-confirmation changes, including accommodation and route amendments.
Manage aviation ticketing processes, including schedule changes and related customer communication.
Arrange rail and other transport bookings as part of customer holiday itineraries.
Liaise with locally appointed agents to resolve on-the-ground customer queries efficiently.
Ensure all holiday documentation is accurate and issued within agreed timeframes.
Build and maintain ongoing customer relationships to support retention and overall customer satisfaction.
Actively participate in company training, development initiatives, and continuous improvement activities.

What you’ll bring:

Experience working in an “on request” travel sales or customer service environment, with confidence handling both inbound and outbound telephone communication.
A genuine passion for delivering excellent customer service and resolving travel-related enquiries.
Knowledge of European travel, including air and rail geography, would be advantageous.
Strong communication skills with the ability to make efficient, well-judged decisions that support team and departmental objectives.
A flexible and adaptable approach, with willingness to assist with ad-hoc tasks to support business and customer needs.
Excellent attention to detail and the ability to multitask effectively in a fast-paced environment.
Experience using reservation systems and computer platforms, along with strong proficiency in Excel, Outlook, and other Microsoft Office applications.
Previous experience working with GDS platforms such as Amadeus or Galileo would be a distinct advantage.

We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: [email protected]

#LI-NO1 #LI-ONSITE

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reservation agent jobs in sandbach, chs

Customer Support Executive

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Senior Meeting & Events Executive

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