Technical support engineer Work, Jobs in Sandbach, Chs (with Salaries)

Customer Service - Technical Support Engineer
Overclockers UK —Stoke-on-Trent
- Weekend availability
- Customer service
- Windows
- In-person
Quick apply
2d
Support Engineer
Ping Technology Labs LTD —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
4d
Support Engineer
Belong —Nantwich
- £29,871 a year
- Hybrid work
- Customer service
- Travel
- Organisational skills
Quick apply
2d
2nd Line Support Engineer
razorblue Careers —Salford
- £29,500 a year
- Hybrid work
- Azure
- English
- Microsoft Office
- Life insurance
- Referral programme
Quick apply
Senior Technical Support Engineer
Yunex Traffic —Leigh
- Overtime
- Microsoft Outlook
- Microsoft Office
- Driving
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
Product Support Engineer
Amadeus IT Group —Manchester Airport
- 12 hour shift
- Maintenance
- IT
Solutions Engineer
Clarus Software (ClarusWMS) —Manchester
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
1st Line NOC Engineer
Convergence Group —Manchester
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Azure
- Customer service
- Windows
Field Support Engineer - ITS
TK Elevator —Wythenshawe
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
Field Support Engineer - ITS
TK Elevator UK Ltd —Wythenshawe
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
Service Desk Engineer x2
General Medical Council —Manchester
- £30,179 - £35,400 a year
- Monday to Friday
- Hybrid work
- Employee assistance programme
- Employee discount
9d
Service Desk Engineer
Shawbrook —Manchester
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract
Tesla —Manchester
- Customer service
- Engineering
- English

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Customer Service - Technical Support Engineer

Overclockers UK -
Stoke-on-Trent

Quick apply

Job details

Full-time
2 days ago

Qualifications

Customer service
Windows
Technical support
Customer support
Communication skills

Full job description

Overclockers UK is famous throughout the enthusiast PC community for its expertise in performance hardware, overclocking and modding. Through our innovative approach, we are a leading online provider of gaming PCs, components and peripherals. Overclockers UK is part of the Pro Gamers Group, an international e-commerce company with more than 700 employees at 12 locations worldwide.

We are seeking a talented and customer-focused individual to join our Customer Service and Support team as a Technical Support Engineer. In this role, you will play a crucial part in ensuring our customers receive top-tier support for their gaming systems and hardware.

Job Requirements:

Strong knowledge of current PC gaming hardware and trends.
Comfortable with providing customer service and technical support through tickets, Live chat, email, and phone.
Proficient in troubleshooting Windows-based computers remotely.
Understanding of common issues that can affect a customer's gaming system.
Weekend availability for remote work.
Excellent communication skills and a customer-centric approach.
On-site working, Monday to Friday 08.30 - 17.30 at Overclockers HQ in Stoke on Trent. Requirement to provide weekend cover as part of a rota but typically, once every three weeks which can be worked flexibly at home. Total weekly hours = 40.

Responsibilities:

Utilise a strong working knowledge of current PC gaming hardware to assist customers with technical enquiries and issues.
Provide exceptional customer service and support through various channels, including tickets, email, and phone.
Provide software support and have an understanding of what issues can be caused by an operating system, games or a combination of components.
Troubleshoot Windows computers remotely, diagnosing and resolving issues while understanding the root causes of customer system problems.
Flexibility to work both at Overclockers HQ Monday to Friday and from home during weekend shifts. Weekend work is very flexible, but required typically once every three weeks with a day in lieu provided during the week.
Collaborate with our established Returns department team to handle day-to-day tasks, including receiving returns, testing hardware, and providing live customer support for hardware and systems.

Preferred Qualifications:

Prior experience in a technical support role, especially in a gaming hardware environment.
Familiarity with Gaming and Custom PC builds.
A passion for gaming and a deep understanding of the gaming community.
2 years experience in a customer service role

Why Overclockers?

You will get to work alongside a passionate team of gamers and hardware enthusiasts with access to cutting-edge gaming hardware and products.

If you are a dedicated and knowledgeable individual with a passion for gaming and technical support, we encourage you to apply and become a part of the Overclockers family.

Overclockers UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Quick apply

Refine Your Search

technical support engineer jobs in sandbach, chs

Customer Service - Technical Support Engineer

Support Engineer

Support Engineer

2nd Line Support Engineer

Senior Technical Support Engineer

1st Line Support Engineer

Product Support Engineer

Solutions Engineer

1st Line NOC Engineer

End User Support Engineer I

Field Support Engineer - ITS

Field Support Engineer - ITS

3rd Line Support Engineer

Service Desk Engineer x2

Service Desk Engineer

Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract

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