A Snapshot of Your Day
The user engagement professional works within the Partnering and Support department. This department ensures efficient & effective use of IT services and creates consistent end user communication to help Siemens Energy continuously improve its productivity in daily business, resulting in overall end user satisfaction and productivity improvements.
Based on the Value Center Infrastructure Governance, the user engagement professional is responsible to support local/ country infrastructure topics and support global infrastructure rollouts.
In this role you are part of a global, international team of professionals while acting as the local/ country “face of IT” to the user on every organizational level.
How You'll Make an Impact
- As Country Support Lead for UK you are responsible for coordinating on core user support topics across the country. This responsibility includes managing onsite stocks for the country, maintaining the relationship with IT insiders, managing local communication to end users , follow-up on unassigned incident tickets to the local support team and SPOC for end users in case of complaints and escalations with regards to workplace IT related topics.
The Country Support Lead is also the Single Point of Contact for Infrastructure related topics. As part if this responsibility you are supporting together with the colleagues in the UK team the delivery of global infrastructure projects and topics across the UK, including roll-out support and coordination
On-site delivery of end-user focused device lifecycle management across UK including:
- Installation and set-up of clients and smart-mobiles for new starters, fault fixing and hardware-refresh
- Fault investigations, applying fixes and/or device reinstallation as required
- IT Asset Management & housekeeping, including disposal of client devices at the end of the device lifecycle
- Support with enrolment of mobile devices
On-site delivery of second level IT technical helpdesk support to end users
Support in review of centrally provided user material, and assist with global end user communication
What You Bring
- Languages: English proficiency level
- Customer focus with excellent communication skills
- Pro-active team player, thinking across and outside boxes
- Relevant experience in previous roles
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With +100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity, we generate power. We run on
inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy
celebrates character—no matter what ethnic background, gender, age, religion, identity, or
disability. We energize society, all of society, and we do not discriminate based on our
differences.
Rewards/Benefits
Here are examples of the rewards and benefits Siemens Energy offers:
- Opportunities to work with a global team
- Opportunities to work on and lead a variety of innovative projects
- Medical benefits
- Remote/Flexible work
- Time off/Paid holidays and parental leave
- Continual learning through the Learn@Siemens-Energy platform
- Access to a variety of employee resource groups
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