Job Function: Corporate Functions
Location:
Slough, GB, SL1 4TQ
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Work Location (for field-based positions):
Work Flexibility: Onsite (Office/ Production)
Pay Range:
Job ID: 5639
KARL STORZ is one of the world’s leading suppliers of medical equipment for minimally invasive surgery. Since its beginnings in 1945, KARL STORZ has established itself worldwide as an international and highly regarded company in the production and sale of medical instruments and devices.
The family-owned company KARL STORZ applies tradition and experience to think about tomorrow, today. The company caters for future trends with sophisticated products, services and processes that systematically support our global activities. Our commitment to performance and professionalism means we can guarantee both user and patient the ideal solution. In doing so, we secure and create top-quality jobs in all our corporate locations.
About the Role
We are looking for a proactive and customer-focused Customer Support Executive to join our team in Slough. In this role, you will play a key part in strengthening customer relationships and supporting the growth of our human and veterinary business.
You’ll work closely with sales teams and customers, ensuring a smooth, efficient experience across all stages of the customer journey.
Key Responsibilities
Prepare and manage customer quotations, proposals, and pricing enquiries, ensuring accuracy and timely delivery
Support order processing, reporting, and provide relevant company and product information to customers
Proactively communicate with customers and internal sales teams, handling queries relating to orders, shipments, and logistics
Maintain accurate records of customer interactions within CRM systems
Ensure compliance with UK and global regulatory requirements, escalating issues where necessary
Assist in resolving customer complaints and supporting corrective actions in line with company procedures
Collaborate with regional sales teams and act as a key liaison for operational queries
Contribute to meetings and wider business activities as required
What We’re Looking For
Experience & Qualifications
Educated to GCSE or A-level standard (or equivalent)
Experience in customer service, sales support, administration, or order processing roles
Familiarity with ERP/CRM systems (e.g., SAP or Salesforce is desirable)
Skills & Attributes
Excellent communication and customer service skills
Strong attention to detail and accuracy
Ability to stay calm and effective under pressure
Good problem-solving and decision-making skills
Team-oriented mindset with strong collaboration skills
Well-organised with effective time management
A proactive approach to learning and personal development
Technical Skills
Proficiency in Microsoft Office
Experience with SAP S/4HANA and Salesforce (preferred)
Role information
£30,000-£34,000
Full time
Permanent
Monday- Friday
35 hours per week
Office based in Slough
Your Benefits
34 days holiday (inclusive of public holidays)
Generous Pension
Private Medical
Medical cash back scheme
Company sick pay
Life Assurance
Critical illness and income protection (service requirements apply)
Perkbox benefits platform
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MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Eligible Employee Benefits
Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
3 weeks vacation accrual for full time roles,** paid holidays plus paid sick time too
Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
401(k) retirement savings plan providing a match of 66.67% (4%) of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
HSA Savings Accounts with company contribution
Life, STD & LTD Insurance
We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
Fitness reimbursement of up to $200 annually
And much more!
** Sales Executive are not eligible for vacation accrual or holiday pay.
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at
[email protected].
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Get in Contact
Anisa Begum
[email protected]
5639
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