Market researcher Work, Jobs in Sandhurst, Ham (with Salaries)

SaaS Operations Analyst
IDBS —Woking
- Full-time
- Bachelor's degree
- In-person
- Annual leave
UX Writer
GoTymeX —Kingston upon Thames
- Full-time
- Hybrid work
- AWS
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Tails.com —Richmond
- Hybrid work
- IT
- Employee discount
Health Economic Expert (UK posting)
UCB —Slough
- Doctoral degree
- Master's degree
- Analysis skills
Technical Consultant – Scientific Informatics
IDBS —Woking
- Full-time
- Bachelor's degree
- Travel
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Medical Science Liaison - Rare Diseases
Sanofi —Reading
- Doctoral degree
- English
- Presentation skills
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Director R&D Material Characterization
PerkinElmer —High Wycombe
- Doctoral degree
- IT
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Telecoms Architect
NPL —Teddington
- APIs
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- In-person
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Research & Innovation Manager (Automation)
Centrica —Windsor
- Hybrid work
- Doctoral degree
- Master's degree
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Senior Product Manager - Growth & Welcome Experience
Tails.com —Richmond
- Call to connect
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Research and Development Engineer - CEMA
Thales —Reading
- Full-time
- C++
- Software development
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- Annual leave
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Senior Data Scientist
MarketCast UK —Reading
- Hybrid work
- Doctoral degree
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Lead Development Representative - French speaking
Revvity —Seer Green
- Remote
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Principal Software Engineer- Data Platforms
IDBS —Woking
- Full-time
- AWS
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Senior Finance Manager - European FP&A
Molecular Devices —Winnersh
- Full-time
- Microsoft Excel
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- Communication skills
10d

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SaaS Operations Analyst

IDBS -
Woking

Apply Now

Job details

Full-time

Benefits

Annual leave

Qualifications

ISO 9001
Bachelor's degree
SaaS

Full job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At IDBS, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At IDBS, we are at the cutting edge of providing innovative software solutions and services that empower scientists and researchers to accelerate their discoveries by helping them design, execute and orchestrate processes, manage, contextualize and structure their data and gain valuable insights throughout the drug lifecycle, from R&D through manufacturing. We work with 80% of the top 20 global BioPharma companies*. Our customers engage in groundbreaking work, from pioneering biological research to developing new therapies and medicines. Join us at IDBS to continuously grow and make a real impact, working alongside passionate colleagues who care deeply about our mission and each other.

Source: Exploring the top 20 biopharma companies Q1 2024 market cap growths | TechTarget

Learn about the Danaher Business System which makes everything possible.

The SaaS Operations Analyst is responsible for the delivery and ongoing management of the IDBS SaaS platform across the full customer lifecycle, working under the guidance of senior team members. The role involves executing defined operational tasks such as onboarding, in-life service support, scheduling upgrades, and coordinating offboarding, while ensuring activities align with established procedures. The Analyst is responsible for working directly with customers to resolve routine issues, handle standard customer requests, and maintain reliable and compliant SaaS environments. They also assist with qualification testing and provide customers with guidance on Installation Qualification (IQ) and Operational Qualification (OQ) processes. Working closely with teams such as Engineering and Customer Success, the Analyst helps ensure timely service delivery, adherence to quality and compliance standards, and overall customer satisfaction, while continuing to build technical and operational expertise.

This position reports to the SaaS Operations Manager and is part of the Customer Operations department located in Woking and will be an on-site role.

In this role, you will have the opportunity to:

Manage the IDBS SaaS platform across the full customer lifecycle (onboarding, upgrades, in-life and offboarding).
Respond to customer queries, resolve routine issues, and manage service requests.
Coordinate onboarding, upgrades, and offboarding directly with customers within defined timelines.

Perform qualification testing (IQ/OQ) and maintain compliant, operational SaaS environments.
Adhere to QMS, ISO standards, and company policies.

The essential requirements of the job include:

Bachelor’s degree or equivalent, preferably in a STEM subject, life sciences, or similar.
Suitable for graduates.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

Ability to lift, move or carry equipment up to 10lb.

It would be a plus if you also possess the following experience:

Awareness of ISO 27001 and ISO 9001.
Understanding of IQ/OQ processes.

IDBS, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Apply Now

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market researcher jobs in sandhurst, ham

SaaS Operations Analyst

UX Writer

Senior Product Designer

Health Economic Expert (UK posting)

Technical Consultant – Scientific Informatics

Medical Science Liaison - Rare Diseases

Director R&D Material Characterization

Telecoms Architect

Research & Innovation Manager (Automation)

Senior Product Manager - Growth & Welcome Experience

Research and Development Engineer - CEMA

Senior Data Scientist

Lead Development Representative - French speaking

Principal Software Engineer- Data Platforms

Senior Finance Manager - European FP&A

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