Head of customer experience Work, Jobs in Sandon, Hrt (with Salaries)

Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
Business Development Associate (SME) - uncapped commission, OTE (£40,000–£45,000+)
Arthur Branwell & Co Ltd —Epping
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
14d
Senior People & Culture Business Partner - Maternity Cover (12 Months)
HCL – Hertfordshire Catering Limited —Welwyn Garden City
- Up to £51,848 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Free parking
Quick apply
Head Of Food Operations
Medirest —Trumpington
- £65,000 a year
- Full-time
- Continuous improvement
- Food service experience
- Organisational skills
Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- IT
- Communication skills
5d
Office Manager (with Finance Skills)
Iprova —Cambridge
- Full-time
- Hybrid work
- English
- Microsoft Office
- Administrative experience
- Employee stock ownership plan
Head of Governance & Customer Disruption
easyJet —Luton Airport
- Full-time
- Hybrid work
- Hotel
- Analysis skills
- Computer networking
- Annual leave
Multi Brand Account Manager - Penhaligon's/Byredo John Lewis Cambridge
PUIG —Cambridge
- Microsoft Excel
- Leadership
Deputy Head of Campus Experience
Oaklands College —Welwyn Garden City
- £34,640 - £37,860 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
12d
Dental Receptionist
Obex Dental —Hitchin
- £12.75 - £15.00 an hour
- Full-time
- Administrative experience
- Travel
- In-person
- Annual leave
Quick apply
12d
Head of Programmes
Marshall Land Systems Ltd —Cambridge
- Full-time
- Hybrid work
- Engineering
- Project management
- Business
13d
Head of Campus Experience
Oaklands College —St Albans
- £50,404 - £55,083 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
12d
Store Manger - Maternity Cover - 40 Hours - Sweaty Betty Cambridge, Cambridgeshire, England
Wolverine Worldwide —Cambridge
- Weekend availability
- Sales
- Customer service
- Team management
- Flexible schedule
- Referral programme
Customer Service Executive - Full Time
Syte Link —Loughton
- £28,000 - £32,000 a year
- Full-time
- Customer service
- English
- Data entry
- Free parking
- Sick pay
Quick apply
Visiting Property Manager
ELM Group —St Albans
- £20,592 a year
- Part-time
- Customer service
- Maintenance
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Head of Retention
Higher Ed Partners —St Albans
- £65,000 - £70,000 a year
- Hybrid work
- CRM software
- AI
- Employee discount
- Referral programme
Support Centre L&D - Senior Support Centre L&D Manager
Whitbread —Dunstable
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Hospitality
- Human resources
- AI
Quick apply
1d
Senior Finance Manager FP&A
easyJet —Luton Airport
- Full-time
- Hybrid work
- Project management
- Leadership
- Annual leave
Claim Settlement Payments Administrator
Copart —Bedford
- £27,976 a year
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Employee discount
- Life insurance
Quick apply
Regional Sales Manager
Huws Gray Group —Cambridge
- Sales
- IT
- Annual leave
- Employee discount
11d

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Head of Retention

Higher Ed Partners (UK) LTD -
St Albans

Quick apply

Job details

Permanent | Full-time
£65,000 - £70,000 a year

Benefits

Health & wellbeing programme
Free flu jabs
Company pension
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Social media management
Salesforce
Analysis skills
SEO
B2B
Marketing
Copywriting

Full job description

Head of Retention | £65,000 – £70,000 DOE

Location: Hybrid 3 days on site in either Brighton or St Albans depending on your location

Ready to make an impact? We'd love to hear from you.
To be considered for this opportunity, please submit your CV via the application link below. Only applications submitted through the online application process will be considered.

http://higheredpartners.peoplehr.net/Pages/JobBoard/Opening.aspx?v=950d8754-2fae-43c7-a366-215d08400d92

At Higher Ed Partners (HEP), we’re on a mission to transform access to higher education by helping our university partners deliver high-quality, accessible, and career-focused online programmes.

This role is ideally suited to experienced leaders from Student Success, Customer Success, Retention, Contact Centre Operations, Customer Experience or Revenue Operations backgrounds. Applicants with a proven track record of leading high-volume retention or lifecycle functions and delivering measurable commercial outcomes are encouraged to apply.

This is a high-impact leadership role where you’ll use insight, analytics, automation, and AI to solve complex challenges, improve student outcomes, and directly influence business growth.

We’re looking for someone with:

Proven hands-on experience in retention, lifecycle management, or customer success

A strong track record of improving retention and progression through data-led strategies Strong commercial acumen and analytical capability.

Experience leading high-performing teams and cross-functional initiatives.

Expertise in CRM systems, automation, and multi-channel engagement strategies.

Why join HEP?

✨ Salary: £65,000 – £70,000 DOE

✨ 25 days holiday + bank holidays

✨ Company pension

✨ Health & wellbeing programme

✨ Sick pay

✨ Free flu jabs

✨ Employee discounts

✨ Referral programme

✨ On-site parking

At HEP, our values drive everything we do:

Driven. Inclusive. Collaborative.

If you’re a strategic leader who thrives on solving problems, using data to drive decisions, and building high-performing teams, we’d love to hear from you.

Apply now or reach out directly to learn more.

HEP is a Disability Confident and equal opportunity employer. We welcome applications from all qualified candidates regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

Pay: £65,000.00-£70,000.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme
On-site parking
Sick pay

Application question(s):

Will you now or in the future require sponsorship?
Do you have a proven experience leading a retention, customer success, student success or contact centre operation.
Do you have experience owning retention, progression or customer lifecycle KPIs in a high-volume environment?
Do you have experience managing operational budgets, forecasting and resource planning?
Do you have proven ability to improve retention, revenue and customer lifetime value through data-led interventions?
Do you have strong commercial and analytical skills with experience using Salesforce or similar CRM platforms?
Experience leading large volume teams?
Are you able to reliably commute 3 days a week to either St Albans or Brighton sites?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in St Albans AL1 3TF

Quick apply

Refine Your Search

head of customer experience jobs in sandon, hrt

Head of Retention

Business Development Associate (SME) - uncapped commission, OTE (£40,000–£45,000+)

Senior People & Culture Business Partner - Maternity Cover (12 Months)

Head Of Food Operations

Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624

Office Manager (with Finance Skills)

Head of Governance & Customer Disruption

Multi Brand Account Manager - Penhaligon's/Byredo John Lewis Cambridge

Deputy Head of Campus Experience

Dental Receptionist

Head of Programmes

Head of Campus Experience

Store Manger - Maternity Cover - 40 Hours - Sweaty Betty Cambridge, Cambridgeshire, England

Customer Service Executive - Full Time

Visiting Property Manager

Head of Retention

Support Centre L&D - Senior Support Centre L&D Manager

Senior Finance Manager FP&A

Claim Settlement Payments Administrator

Regional Sales Manager

I want to receive the latest job alerts for head of customer experience in sandon, hrt

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