Guest service agent Work, Jobs in Sands, Bkm (with Salaries)

Receptionist
Holiday Inn London - Luton Airport —Luton
- Full-time
- Customer service
- Hotel
- Front desk
Quick apply
2d
Receptionist
LAH Property Marketing —Oxford
- £27,560 a year
- Full-time
- Customer service
- Microsoft Office
- Front desk
- Referral programme
Quick apply
1d
Reservations Agent
Nobu Hotel London Portman Square —West London
- £29,500 a year
- Full-time
- Hotel
- Guest services
- Communication skills
- Employee discount
- Referral programme
Quick apply
Guest Experience Champion
Aramark —Windsor
- £13.05 an hour
- Full-time
- Hospitality
- Leadership
- Resort
- Free parking
- Employee discount
Front office team member
MERCURE —Oxford
- Full-time
- English
- Hotel
- Employee discount
Quick apply
Central Reservation Agent
The Roseate Reading —Reading
- Full-time
- English
- Hotel
- Communication skills
- Employee assistance programme
Quick apply
14d
Reservations and Events Coordinator - The Old Parsonage Hotel
The Oxford Collection —Oxford
- £13.32 an hour
- Full-time
- Hospitality
- Bar
- Management
- Employee assistance programme
- Employee discount
Quick apply
Assistant Guest Relations Manager
Maybourne Hotel Group —West London
- Full-time
- Hospitality
- Hotel
- Annual leave
- Referral programme
4d
Sales Manager
Sopwell House —St Albans
- Full-time
- Sales
- Hotel
- Employee discount
Quick apply
Assistant Guest Relations Manager
Maybourne —West London
- Full-time
- Hospitality
- Hotel
- Annual leave
- Referral programme
Quick apply
4d
Host
Petersham Nurseries - Richmond —Richmond
- Up to £14.21 an hour
- Part-time
- Project management
- Organisational skills
- SharePoint
Quick apply
13d
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Culinary experience
- Customer service
- English
- Employee discount
Quick apply
EFL Teachers Summer Oxford (Non-Residential)
Move Language Ahead —Oxford
- £20.65 an hour
- Seasonal
- English
- Master's degree
- Administrative experience
- Paid training
- Annual leave
Quick apply
EFL Teachers Summer Uxbridge (Non-Residential)
Move Language Ahead —Uxbridge
- £20.65 an hour
- Seasonal
- English
- Master's degree
- Administrative experience
- Paid training
- Annual leave
Quick apply

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Guest Service Assistant
Holiday Inn Express Limehouse —London
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12d
Guest Service Assistant
Holiday Inn Express Epsom —Epsom
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Receptionist

Holiday Inn London - Luton Airport -
Luton

Quick apply

Job details

Full-time
2 days ago

Qualifications

Customer service
Front desk
Communication skills
Hotel experience

Full job description

Role Overview: As the first point of contact for our guests, the Front Desk Agent plays a vital role in creating a warm and welcoming first impression. Your friendly, knowledgeable service and helpful guidance will reassure guests that they’ve made the right choice to stay with us.
To deliver an exceptional guest experience, you will efficiently check guests in and out, ensure they have everything needed for a memorable stay, and provide outstanding service throughout their visit.
Key Accountabilities: Greet guests warmly and professionally, recognizing IHG Rewards Members and returning guests. Check guests in, issue room keys, and provide information on hotel amenities and room locations. Collect required identification in compliance with local laws during check-in. Answer phones promptly and courteously, handling guest inquiries and requests. Upsell rooms to maximize hotel revenue where appropriate. Record and process all guest calls, messages, requests, questions, or concerns across multiple platforms. Document guest preferences accurately in the system. Check guests out efficiently, resolving any late or disputed charges. Process all cash and credit card transactions following established procedures. Communicate any outstanding guest requests or issues to management for follow-up. Resolve guest complaints or problems using proper service recovery techniques. Adhere to all hotel safety protocols and procedures; report any health, safety, or security concerns immediately. Assist with booking reservations for individuals or groups, processing cancellations, revisions, and updates. Collaborate with other departments to ensure seamless service and guest satisfaction. Perform additional duties as assigned, including guest room tours, assisting with housekeeping requests, and handling special guest needs.
Qualifications & Skills: Previous experience in a front desk or customer service role preferred. Excellent communication and interpersonal skills. Ability to handle multiple tasks efficiently and professionally. Knowledge of hotel reservation systems Opera is a plus. Strong attention to detail and problem-solving skills. Friendly, approachable, and professional demeanor.

INDFOH

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Refine Your Search

guest service agent jobs in sands, bkm

Receptionist

Receptionist

Reservations Agent

Guest Experience Champion

Front office team member

Central Reservation Agent

Reservations and Events Coordinator - The Old Parsonage Hotel

Assistant Guest Relations Manager

Sales Manager

Assistant Guest Relations Manager

Host

Reservations Agent (M/F/X)

EFL Teachers Summer Oxford (Non-Residential)

EFL Teachers Summer Uxbridge (Non-Residential)

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