It helpdesk team Work, Jobs in Sands, Bkm (with Salaries)

1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
Application Support Analyst
Away Resorts —Hemel Hempstead
- £35,000 a year
- Full-time
- Communication skills
- Resort
- Annual leave
- Employee discount
Quick apply
4d
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Communication skills
- Time management
- Annual leave
Quick apply
10d
Remote Support Engineer - Night Shift
Dexory —Wallingford
- Night shift
- In-person
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
3d
2nd Line Support Consultant
BCN Group —Reading
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
1d
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Computer networking
- SharePoint
- Training & development
Cloud Solutions Architect (AWS Infrastructure) UK remote
Genedata —Amersham
- Full-time
- Remote
- AWS
Data Centre Engineer - Watford
ONNEC Group —Watford
- £30,000 - £42,000 a year
- Full-time
- Maintenance
Quick apply
9d
First Line IT Support Engineer
GT Stewart Limited —St Albans
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Junior IT Technician
Summer Fields School Trust Ltd —Oxford
- £27,000 - £29,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Employee assistance programme
Quick apply
IT Support Engineer I - Junior Helpdesk
Ariat Europe Ltd —Harwell
- Full-time
- Hybrid work
- Travel
- Computer networking
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
8d
Case Maintenance Team Leader - High Wycombe / Reading / Slough
City Facilities Management (UK) —High Wycombe
- £30,580.88 a year
- Full-time
- Merchandising
- Communication skills
1st Line Support Analyst
FluidOne —Camberley
- Continuous improvement
- Communication skills
- Employee assistance programme
Call Handler
VINCI Facilities UK —Camberley
- 8 hour shift
- Computer skills
- In-person
Quick apply
14d
Inbound Sales & Customer Service Executive
YOKE CNC —Borehamwood
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Travel
- In-person
Quick apply
10d
First Line Technical Support Engineer (Shift Patterns)
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Full-time
- English
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply

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1st Line Support

Leisure Employment Services
Hemel Hempstead

Quick apply

Job details

Permanent | Part-time | Full-time

Benefits

Employee discount

Qualifications

Technical troubleshooting
ITIL Certification
Incident queue management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Technical support incident logging
IT incident logging
AI
Communication skills
Intune
Help desk

Full job description

IT Service Desk Analyst

Hemel Hempstead (rota including some weekends and on-call)

Permanent | Full Time

Competitive salary + bonus and benefits

About the role

Are you passionate about technology and delivering great customer service? If so, we want to hear from you! Haven is looking for an experienced IT Service Desk Analyst to join our busy IT Service Desk team, based at our Hemel Hempstead head office.

As the first point of contact for IT support across Haven, you will play a vital role in keeping our colleagues connected, productive and supported. From logging and prioritising incidents to resolving issues at first point of contact, you will help ensure every colleague receives a friendly, professional and efficient response.

This is a hands-on, customer focused role where strong technical troubleshooting skills, a calm approach under pressure and a genuine can-do attitude make all the difference. You will also have the opportunity to shape how we use AI-powered tools to improve self-service, first-time fix rates and the wider colleague experience.

Your Opportunity

Act as the first point of contact for all IT incidents and service requests raised via phone, email and the helpdesk portal
Log, categorise and prioritise tickets accurately in line with agreed SLAs
Provide first line diagnosis and resolution for hardware, software, network and account related issues
Escalate unresolved incidents to 2nd and 3rd line teams with clear, complete information
Keep users informed of progress and manage expectations throughout the life of a ticket
Support the setup, configuration and administration of user accounts, devices and access permissions
Maintain and contribute to the knowledge base to drive continuous improvement across the service desk
Identify recurring issues and feed trends back to the wider IT team to support problem management
Work flexibly within the team rota, providing cover across weekdays, limited weekend hours and Bank Holidays
Participate in an on-call rota as required to support out-of-hours incidents

What we’d like you to bring

Proven experience in an IT service desk, helpdesk or technical support role
Good working knowledge of Windows operating systems, Microsoft 365 and standard business applications
Hands-on experience with Microsoft Azure and Microsoft Intune for device enrolment, configuration and endpoint management
Understanding of core IT concepts including networking, hardware, printing and mobile device support
ITIL Foundation certification, or equivalent demonstrable ITSM/ITIL working knowledge (essential)
Working knowledge of AI-powered tools and how they can improve service desk efficiency and first-time fix rates
Excellent technical troubleshooting and diagnostic skills across hardware, software, network and account issues
Strong verbal and written communication skills, able to explain technical issues in plain language
Confidence using a service desk ticketing system to log, track and update incidents
Microsoft certifications such as MD-102 or SC-401 (advantageous)
Experience within hospitality, leisure or multi-site retail environments (desirable)

Why Haven?

You’ll be part of a forward-thinking, supportive community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year.

At Haven, we’re one great team, united by our passion for creating amazing experiences for our guests and our people. You’ll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment.

What’s In It For You?

25 Days Holiday + Bank Holidays + Holiday Buy Scheme
Annual bonus
20% discount on both Haven and Warner Hotels holiday for you, family and friends
Comprehensive wellbeing support
Exclusive discounts with corporate partners
Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning part of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at [email protected].

What We Offer

Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
Annual bonus
20% discount on both Haven and Warner Hotels holiday for you, family and friends
Comprehensive wellbeing support
Access to the Bourne Leisure corporate box at the O2 Arena ,London
Exclusive discounts with corporate partners
Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
Enhanced family friendly policies and pay (eligibility criteria applied)

How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

Quick apply

Refine Your Search

it helpdesk team jobs in sands, bkm

1st Line Support

IT Helpdesk Team Lead

IT & Helpdesk Manager - Panavision London

Application Support Analyst

Helpdesk Co-Ordinator

Remote Support Engineer - Night Shift

2nd Line Support Consultant

IT Engineer

2nd Line Engineer - Yateley

Cloud Solutions Architect (AWS Infrastructure) UK remote

Data Centre Engineer - Watford

First Line IT Support Engineer

Junior IT Technician

IT Support Engineer I - Junior Helpdesk

Case Maintenance Team Leader - High Wycombe / Reading / Slough

1st Line Support Analyst

Call Handler

Inbound Sales & Customer Service Executive

First Line Technical Support Engineer (Shift Patterns)

1st/2nd Line IT Support Engineer - Farnborough

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