Want to play your part in keeping some of the UK’s most critical fleets moving? Then you’ve come to the right place.
Pullman is one of the most recognisable industry names when it comes to maintenance and repair of the UK's commercial fleets.
With a heritage of managing some of the UK’s most mission-critical HGV fleets for over 30 years, we provide a ‘one-stop-shop’ provision inclusive of Repair and Maintenance, VMU management, MOT, and documentation specialised for tractors, rigids, trailers, fridge units, tail-lifts, tankers and ancillary of all marques.
What keeps our wheels turning?
That's easy. Our business is driven by our people.
Whether you're a technician in one of our workshops, on the road as part of our Mobile Team, working directly with our customers or part of our support services behind the scenes, at Pullman every colleague plays a part in keeping critical vehicles moving.
We’re looking for passionate people to join us on our mission and drive our business forwards.
Role Purpose
As Head of Service Delivery, you will provide senior operational leadership across either our North or South regional service network. Working closely with the Operations Director and site General Managers, you will drive service performance, operational consistency, customer satisfaction, safety, compliance and commercial results across your region.
This is a visible, hands-on regional leadership role, with regular travel across sites to support teams, coach leaders, strengthen customer relationships and ensure agreed standards are consistently delivered.
Regional Opportunity
The North role covers Tesco Livingston, Teesport, Goole and Doncaster. The South role covers Tesco Aylesford, Dagenham, Thurrock and DHL Coventry.
Site Presence
You will spend a minimum of 60% of your working time on site, providing visible leadership, coaching and operational support across your regional locations.
Key Responsibilities
- Lead, coach and support General Managers across the region to deliver strong operational performance.
- Drive customer service, safety, compliance, audit readiness and commercial standards across all sites.
- Build trusted relationships with customers and stakeholders, acting as the regional escalation point when needed.
- Use data, site insight and root cause analysis to identify issues and deliver practical improvement plans.
- Support workforce planning, recruitment, retention and team development to build stable, high-performing teams.
- Champion Evolve, process discipline and continuous improvement across the region.
What We’re Looking For
- Significant multi-site operational leadership experience, ideally within fleet maintenance, HGV, transport, logistics or a similar operational environment.
- Strong experience leading managers, improving performance and building accountable teams.
- Commercial awareness, including P&L ownership, cost control and productivity improvement.
- Strong Health & Safety, compliance, audit and customer service focus.
- Confident using operational data to drive decisions, performance improvement and change.
- Strong, visible leadership across the region.
- Safe, compliant and well-run sites.
- Consistent customer service and operational performance.
- Engaged teams with clear accountability.
- Commercial targets achieved.
Benefits:
- Opportunity to join a growing organisation
- Eligible for up to 10% bonus based on performance
- Car or car allowance
- Private medical
- £1000 refer a friend scheme
- Retail discounts
- Cycle to Work Scheme
- Life assurance x4
- 24/7 employee support service
- Ongoing reward and recognition schemes
Pullman recognise Equity, Diversity & Inclusion as a key part of our People Strategy. We welcome applications from all suitable qualified persons - men and women, people of all ages, sexual orientations, nationalities, religions and beliefs.
Pay: £70,000.00-£75,000.00 per year
Work Location: Hybrid remote in Doncaster
