Customer consultant Work, Jobs in Sandwell, Wmd (with Salaries)

Cruise Reservations Consultant
Ainsley Reid International —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Sales
- Computer skills
- In-person
Quick apply
Customer Service Consultant
HSBC Global Services Limited —Birmingham
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
2d
Graduate Trainee Scheme
GuyKat —Birmingham
- £25,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- IT
- School
- Work from home
- Sick pay
Quick apply
2d
Retail Sales Advisor - Wednesbury
Oak Furnitureland —Wednesbury
- £48,300 - £53,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
11d
Training and Implementation Consultant (Aftersales Specialist)
Pinewood.AI —Birmingham
- £28,000 - £42,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Bank Receptionist
Spire Healthcare —Birmingham
- Part-time
- Hospital
- Front desk
- Medical terminology
- Annual leave
6d
Sales Consultant
APP Wholesale Ltd —Tamworth
- Full-time
- Sales
- Organisational skills
Quick apply
Enterprise Sales Enablement Consultant
Softcat —Birmingham
- Hybrid work
- School
- Flexible schedule
Sales Consultant Trainee (Chinese Speaking)
UK OFFER INTERNATIONAL EDUCATION LIMITED —Coventry
- £24,000 - £34,000 a year
- Full-time
- Sales
- English
- Microsoft Office
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Dudley
- £3,800 a month
- Full-time
- Sales
Quick apply
Transport Planning Officer Apprentice
West Midlands Combined Authority —Birmingham
- £26,761 - £29,624 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Operations & Compliance Coordinator
Easy Truck Material Handling Ltd —Bromsgrove
- £32,000 - £35,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
13d
Sales Consultant
Miele —Solihull
- £13.38 an hour
- Part-time
- Sales
- Communication skills
- Retail sales
- Employee discount
Perfume Sales Consultant
DXB Perfume —Brierley Hill
- £12.75 an hour
- Part-time
- Sales
- Social media management
- Merchandising
Quick apply
3d
Medical Laboratory Assistant (Higher level)
The Royal Wolverhampton NHS Trust —Dudley
- £25,760 - £27,476 a year
- Weekend availability
- Laboratory experience
- Nursing
3d
Sales Consultant
Furniture Village —Wednesbury
- £25,500 - £60,000 a year
- Weekend availability
- Employee discount
Quick apply
Business Travel Consultant
Gray Dawes Group —Leamington Spa
- Full-time
- Hybrid work
- Travel
- Employee assistance programme
Quick apply
Bank Imaging Administrator
Spire Healthcare —Birmingham
- Part-time
- Organisational skills
- Medical terminology
- Communication skills
- Annual leave
6d
Case Consultant
The Wrekin Housing Group Limited —Telford
- £42,642 a year
- IT
2d
PROJECTS COORDINATOR & COMPLIANCE
Select Engineering —Birmingham
- £41.36 an hour
- Call to connect
- Project management
- No degree
- Travel

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Cruise Reservations Consultant

Ainsley Reid International
Birmingham

Quick apply

Job details

Full-time
£26,000 - £28,000 a year

Qualifications

Sales
GCSE
Computer skills
Amadeus
Communication skills
Hotel experience
Time management

Full job description

Role Purpose

The Cruise Reservations Consultant is responsible for providing expert sales and service

support for cruise products to both travel agents and direct customers. The role includes

handling new cruise reservations and Manage My Booking enquiries, ensuring a high

standard of customer service, accurate booking management, and maximisation of sales

opportunities while meeting individual performance targets.

Key Responsibilities

Call Handling & Customer Service

Answer inbound calls from travel agents and direct customers promptly, ensuring service level targets are consistently met.
Handle all enquiries efficiently, professionally, and in line with company servicestandards.
Deliver a high-quality customer experience on every interaction.

Cruise Sales & Product Expertise

Provide general and detailed advice on a wide range of cruise lines, itineraries, ships, cabin categories, and onboard experiences.
Demonstrate strong worldwide and European cruise destination knowledge.
Accurately create and process cruise bookings, ensuring attention to detail and compliance with supplier policies.
Promote and prioritise the sale of preferred cruise lines in line with company strategy.
Meet or exceed individual sales, revenue, and commission targets.
Promote monthly offers, incentives, and campaigns to customers.

Manage My Booking & After-Sales Support

Handle Manage My Booking calls and post-sales enquiries, including:

o Amendments to cruise bookings (date changes, cabin changes, upgrades)

o Adding or modifying flights, hotels, transfers, tours, and excursions

o Handling special requests and cruise add-ons

o Re-pricing bookings where applicable

Make booking amendments accurately within cruise reservation systems and GDS (Amadeus / Galileo).
Resolve booking issues efficiently while maintaining customer satisfaction and retention.

Ancillary Sales & Revenue Optimisation

Maximise sales opportunities on every call by offering relevant ancillary products, including:
Pre- and post-cruise accommodation
Flights and flight upgrades
Transfers and car hire
Shore excursions and tours
Parking, insurance, and onboard upgrades

GDS, Systems & Administration

Use GDS systems (Amadeus / Galileo) and cruise booking platforms accurately and efficiently.
Check and action GDS queues (Q’s) on a daily basis.
Organise and cost cruise and travel itineraries to meet customer requirements.
Complete general administrative tasks related to reservations and customer servicing.
Maintain accurate records in line with company and supplier requirements.

Teamwork & Development

Work collaboratively as part of the Cruise and Call Centre team.
Attend weekly staff meetings and general company meetings as required.
Maintain up-to-date knowledge of cruise products and destinations by attending: Training sessions, Ship visits, Cruise-related events and lunches, or Web-based training, both during and outside of working hours when required

Personal Requirements & Skills

Excellent communication skills (verbal and written).
Strong customer service focus with a professional and confident manner.
Proven organisational and time-management skills.
Excellent worldwide destination and cruise product knowledge.
Strong computer skills, including experience with GDS (Amadeus / Galileo).
Effective problem-solving and decision-making abilities.
Ability to work under pressure in a fast-paced call-centre environment.
Team-oriented with the ability to work independently when requi

Pay: £26,000.00-£28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer consultant jobs in sandwell, wmd

Cruise Reservations Consultant

Customer Service Consultant

Graduate Trainee Scheme

Retail Sales Advisor - Wednesbury

Training and Implementation Consultant (Aftersales Specialist)

Bank Receptionist

Sales Consultant

Enterprise Sales Enablement Consultant

Sales Consultant Trainee (Chinese Speaking)

JUNIOR SALES ADVISOR

Transport Planning Officer Apprentice

Operations & Compliance Coordinator

Sales Consultant

Perfume Sales Consultant

Medical Laboratory Assistant (Higher level)

Sales Consultant

Business Travel Consultant

Bank Imaging Administrator

Case Consultant

PROJECTS COORDINATOR & COMPLIANCE

I want to receive the latest job alerts for customer consultant in sandwell, wmd

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