Customer solutions specialist Work, Jobs in Sandwell, Wmd (with Salaries)

Business Support and Customer Service Specialist
HERMEQ —West Bromwich
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
2d
Specialist Customer Service Advisor
Cromwell —Dudley
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
5d
Technical Trainer (Solar, Battery Storage & more)
SolaX Power UK Ltd —Atherstone
- From £40,000 a year
- Full-time
- IT
- Communication skills
- Teaching
- Free parking
- Flexitime
Quick apply
10d
Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
Fleet Delivery Specialist
Volvo Group —Warwick
- Hybrid work
- Microsoft Excel
- Travel
- IT
- Employee assistance programme
- Employee discount
Customer Experience & Quoting Specialist
Bruker —Coventry
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Employer Brand Specialist
OneAdvanced —Birmingham
- Project management
- IT
- Employee assistance programme
- Bereavement leave
Content Marketing Specialist
Southco —Worcester
- From £32,000 a year
- Full-time
- Marketing
- Social media management
- English
- Life insurance
- Sick pay
Quick apply
Customer Service & After Care Co-ordinator
Athena Worksuface Fabrications Ltd —Worcester
- From £26,437 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Annual leave
Quick apply
9d
Internal Sales Account Coordinator
Travis Perkins plc —West Bromwich
- Full-time
- Customer service
- IT
9d
Service Desk Analyst
Rubix —Sandwell
- Full-time
- Azure
- Microsoft Outlook
- Customer service
5d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Birmingham
- Temporary
- Customer service
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee assistance programme
Technical Specialist – Solar O+M
Alt-Group —Worcester
- Full-time
- Schematics
- Maintenance
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
13d
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
9d
Office Administrator - Supplies
BCS Group —Walsall
- 8 hour shift
- Computer literacy
- Warehouse experience
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Internal Sales Coordinator
Steelway —West Bromwich
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Technology Graduate
West Midlands Combined Authority —Birmingham
- £29,031 - £32,601 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Lead/Advanced Buyer (Sourcing Specialist)
Bufab Group —Redditch
- Microsoft Excel
- Sales
- Engineering
- Free parking
- Life insurance
Multi-skilled Warehouse Operative
Workwear Uniform Group Ltd —Oldbury
- Full-time
- Microsoft Excel
- Heavy lifting
- ERP systems
Quick apply

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customer solutions specialist jobs near sandwell, wmd

Business Support and Customer Service Specialist

HERMEQ -
West Bromwich

Quick apply

Job details

Permanent | Full-time
Up to £30,000 a year
2 days ago

Qualifications

Microsoft Excel
Microsoft Outlook
Sales
Customer service
Microsoft Office
Organisational skills
Communication skills
Time management

Full job description

The Business Support Specialist is responsible for providing outstanding customer service while supporting the wider sales and operational teams. Acting as a key point of contact for customers, you will manage enquiries, process orders, resolve issues, coordinate deliveries and returns, and ensure every customer receives a professional and efficient service.

You will work closely with Sales, Operations, Manufacturing, Transport and Purchasing to ensure customers are kept informed and that any issues are resolved quickly and effectively.

Key Responsibilities

Customer Service

Deliver exceptional customer service across telephone, email and online enquiries.
Build strong relationships with customers through regular communication.
Handle customer queries professionally, providing timely and accurate information.
Manage customer complaints from initial enquiry through to resolution.
Liaise with internal departments to ensure customer issues are resolved quickly.
Keep customers updated throughout the order lifecycle, providing proactive communication regarding delays or changes.
Ensure every customer interaction reflects HERMEQ's high standards of service.

Order Management

Coordinate with Production, Transport and Purchasing to ensure orders are fulfilled on time.
Monitor customer orders through to delivery.
Manage returns, credits and replacement orders where required.
Raise and process return requests in line with company procedures.
Assist with delivery scheduling and customer collection requests.

Sales & Business Support

Customer Account Management

Work closely with customers to understand their requirements and provide suitable solutions.
Support key accounts by ensuring excellent service levels are maintained.

Internal Communication

Act as the link between Sales, Transport, Manufacturing, Warehouse and Purchasing.
Ensure all departments have accurate customer information.
Communicate delivery updates, stock issues and production delays.
Escalate urgent customer issues where appropriate.

Administration

Ensure company systems remain up to date.
Support continuous improvement initiatives across the department.

Key Skills & Experience

Essential

Previous experience within Customer Service, Business Support or Internal Sales.
Excellent communication skills, both written and verbal.
Strong organisational and time management skills.
Ability to multitask in a fast-paced environment.
Excellent attention to detail.
Confident using Microsoft Office, particularly Excel and Outlook.
Strong problem-solving skills with the ability to remain calm under pressure.
Professional and positive attitude.
Ability to work effectively as part of a team.

Hours of Work - Monday to Friday 8am until 5pm

Pay: Up to £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer solutions specialist jobs in sandwell, wmd

Business Support and Customer Service Specialist

Specialist Customer Service Advisor

Technical Trainer (Solar, Battery Storage & more)

Customer Complaint Resolution Handler

Fleet Delivery Specialist

Customer Experience & Quoting Specialist

Senior Employer Brand Specialist

Content Marketing Specialist

Customer Service & After Care Co-ordinator

Internal Sales Account Coordinator

Service Desk Analyst

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Service Coordinator

Technical Specialist – Solar O+M

Airport Station Manager

Office Administrator - Supplies

Internal Sales Coordinator

Technology Graduate

Lead/Advanced Buyer (Sourcing Specialist)

Multi-skilled Warehouse Operative

I want to receive the latest job alerts for customer solutions specialist in sandwell, wmd

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