Online remote Work, Jobs in Sandwell, Wmd (with Salaries)

Online Operations Assistant
First Intuition —Birmingham
- Full-time
- Remote
- Customer service
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
Quick apply
4d
Recruitment Assistant (Telephone/Video Call Interviewer)
Time etc Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Human resources
- Recruiting
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
12d
Personal Assistant & Reselling Assistant (Part-Time, Flexible / Partly Remote)
Eighty Eight Managment Ltd —Wolverhampton
- £12.21 - £14.50 an hour
- Part-time
- Hybrid work
- Administrative experience
- QuickBooks
- Organisational skills
- Flexible schedule
Quick apply
2h
Social Media Promoter & Content Creator – Join the Tasty Bites Family
Tasty Bites —Birmingham
- From £500 a week
- Remote
- Serving
- Culinary experience
- No experience needed
Quick apply
Business Admin Training
SCCU Group —Telford
- £12.71 - £15.00 an hour
- Monday to Friday
- Remote
Quick apply
Social Media Intern
Durks —Birmingham
- Full-time
- Hybrid work
- Social media management
- Bachelor's degree
- Communication skills
- Free parking
- Store discount
Quick apply
2d
Marketplace Executive
Bengaged Media Limited —Birmingham
- £24,420.00 - £51,137.67 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Administrative experience
- Work from home
Quick apply
Health & Wellness Consultants | Looking for change | Remote Opportunity
GearUp2Success —Birmingham
- Remote
- Marketing
- Flexible schedule
Quick apply
Assessment Coordinator
RICS —Birmingham
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
12d
Shift Manager
Greggs —West Bromwich
- £14.20 an hour
- Supervising experience
- Employee discount
Quick apply
Home Energy Advisor
M Group —Birmingham
- £31,373 a year
- CRM software
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Customer Success Techical Advisor
team.blue UK —Worcester
- Weekend availability
- Hybrid work
- Communication skills
1d
Employment Coach - Online & F2F
Kooth —Birmingham
- £28,979.07 - £35,276.27 a year
- Hybrid work
- Education
- Travel
- Annual leave
- Employee assistance programme
Quick apply
NetWatch Police Liaison
NetWatch Global —Birmingham
- £24,297 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Organisational skills
- Health & wellbeing programme
- Flexitime
Quick apply
4d
Legal Administrator (12 month FTC)
Gowling WLG —Birmingham
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
9d
Assistant Communications Officer (LAG304)
STAFFORD BOROUGH COUNCIL —Stafford
- £28,598 - £32,061 a year
- Temporary
- Hybrid work
- CAD
- Data analysis skills
- Analysis skills
- Free parking
- Annual leave
Quick apply
3d
Copywriter / Social Media Content Executive
PMB Associates Limited —Solihull
- Hybrid work
- Social media management
- Organisational skills
- Communication skills
Quick apply
Shift Manager (Evenings)
Greggs —Birmingham
- £13.80 an hour
- Supervising experience
- Employee discount
Quick apply
Technical Customer Support Specialist
team.blue UK —Worcester
- 12 hour shift
- Hybrid work
- English
- Linux
1d
Private Tutor
Vital Educators —Birmingham
- £20 - £80 an hour
- Hybrid work
- Childcare
- Doctoral degree
- Master's degree
- Flexitime
- Work from home
Quick apply

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Online Operations Assistant

First Intuition -
Birmingham

Quick apply

Job details

Permanent | Full-time
4 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Microsoft Office
Organisational skills
HubSpot

Full job description

Job Location: Remote

First Intuition (FI) is an outstanding provider of accountancy training and apprenticeships. This is an exciting opportunity to join a fast-paced team with excellent career prospects. If you are hard-working and dedicated, FI is an ideal place to get ahead.

Job summary:

First Intuition (FI) Online is a provider of Online and Online Live ACCA and CIMA courses through commercial sales, and we also support the wider FI network in delivering high-quality blended apprenticeship programmes. We pride ourselves on offering a personal and supportive approach to training, where people are at the heart of everything we do.

We are seeking a proactive and customer-focused Online Operations Assistant to support students throughout their journey with FI Online. You will act as the first point of contact for student enquiries, providing clear and helpful guidance from initial enquiry through to course booking and ongoing support.

You will play a key role in delivering an excellent student experience by responding to queries efficiently, ensuring accurate course bookings, and supporting students as they progress through their studies. You will also work closely with internal teams to ensure a seamless and professional service is delivered at all times.

The ideal candidate will bring experience in customer service, strong organisational skills, and the ability to manage multiple enquiries while maintaining a high level of attention to detail.

Success in this role will be measured through responsiveness to enquiries, accuracy of bookings, student satisfaction, and contribution to a smooth and efficient student journey.

Key responsibilities:

Be the primary point of contact for FI online acting as the first contact for student enquiries
Respond to student enquiries via our ticketing system in a timely and professional manner, providing clear and accurate information
Answering telephone calls from students, providing information and following up with written summaries
Process course bookings for students, employers, and internal stakeholders, ensuring accuracy and attention to detail
Ensure students have access to our online learning platform and course materials
Ensure invoices are raised in a timely manner
Maintain accurate and up-to-date student records across relevant systems
Liaise with tutors, CRMs, and other internal teams to resolve student queries and ensure a smooth student experience
Support students throughout their journey, including handling queries, resolving issues, and directing them to appropriate support where needed
Identify recurring issues or trends in student enquiries and share feedback with the team to support continuous improvement
Support the Online Operations Supervisor and Head of Online Operations and Service with administrative tasks and ad hoc projects as required

Skills and experience:

Essential:

Previous experience in a customer service role managing a journey e.g. handling enquiries through to booking through to dealing with issues through to supporting progression
Excellent communication (both written and verbal)
Comfortable talking on the phone
Able to multi-task and comfortable managing competing priorities in a busy environment
Reliable, detail-oriented, and proactive in spotting and solving issues
Flexible and adaptable team player, with the ability to collaborate with different teams across the business
Ability to adapt to changing systems and processes
Ability to work independently and as part of a team
Comfortable using standard IT tools (MS Office, email, etc.)
Willingness to travel for Team meetings in Birmingham
Right to work in the UK

Preferred:

An understanding of professional qualification training in a professional service environment.

Experience of using a CRM such as Administrate or HubSpot

Location:

This role is remote, with travel at least twice a month to the Birmingham First Intuition office, located in the city centre and within walking distance of main transport hubs

Benefits:

As a valued member of the FI team, you will benefit from:

Competitive salary

25 days annual leave, rising to 30 with 5 years’ service, plus bank holidays

3 ‘FI Days’ – usually the days between Christmas and New Years off

Flexible working and family-friendly policies

Employee Assistance Programme with 24/7 confidential support

Competitive pension and private medical insurance

Company shares scheme

Ongoing training and development

Long-term career progression in a growing company

Safeguarding Commitment:

We are committed to safeguarding young people and adults and follow Safer Recruitment processes. All successful candidates will be required to complete a DBS check (Enhanced for some roles). This post is exempt from the Rehabilitation of Offenders Act 1974.

Diversity and Inclusion:

At First Intuition, we’re proud to be a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, cultures, and experiences

Quick apply

Refine Your Search

online remote jobs in sandwell, wmd

Online Operations Assistant

Recruitment Assistant (Telephone/Video Call Interviewer)

Personal Assistant & Reselling Assistant (Part-Time, Flexible / Partly Remote)

Social Media Promoter & Content Creator – Join the Tasty Bites Family

Business Admin Training

Social Media Intern

Marketplace Executive

Health & Wellness Consultants | Looking for change | Remote Opportunity

Assessment Coordinator

Shift Manager

Home Energy Advisor

Customer Success Techical Advisor

Employment Coach - Online & F2F

NetWatch Police Liaison

Legal Administrator (12 month FTC)

Assistant Communications Officer (LAG304)

Copywriter / Social Media Content Executive

Shift Manager (Evenings)

Technical Customer Support Specialist

Private Tutor

I want to receive the latest job alerts for online remote in sandwell, wmd

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