Quality assurance analyst Work, Jobs in Sandwell, Wmd (with Salaries)

Quality Assurance Analyst
Sanctuary Group —Worcester
- £38,535 - £40,563 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Content Quality Analyst
Inspired Thinking Group (ITG) —Birmingham
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
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Eurofins UK Forensic Services —Tamworth
- Full-time
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- £300 - £325 a day
- Azure
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Quality Assurance Analyst
Sanctuary Group —Worcester
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Quality Assurance Analyst

Sanctuary Group -
Worcester

Quick apply

Job details

Full-time
£38,535 - £40,563 a year
1 day ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Business processes
Change management
Analysis skills
Quality assurance
Root cause analysis
Communication skills

Full job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Quality Assurance Analyst – Gas & Fire Planning

Homeworking

£38,535 - £40,563 per year

37.5 hours per week

We have an opportunity for a Quality Assurance Analyst to join our team. Working as a Quality Assurance Analyst within the Customer Relations department, you will report into the Quality Assurance Operational Lead. The team coordinate, develop and manage the delivery of high-quality outcomes by monitoring and evaluating Complaints and Compliance to provide assurance to the business and internal and external stakeholders. This specific role will be monitoring the Compliance Process - specifically Gas and Fire Planning.

The role of Quality Assurance Analyst will include:

Conduct thorough quality checks of complaints handling, ensuring compliance with internal policies, industry standards, and regulatory requirements
Assess the accuracy, fairness, and resolution of complaints to uphold the highest standards of service
Coordinate, develop, implement and help manage the new end to end quality monitoring workstream within Gas and Fire
Provide structured feedback and coaching to all agents within the end to end process, identifying areas of improvement and celebrating excellence
Deliver actionable insights to teams and management to support a culture of learning and growth
Partner with key stakeholders, including compliance, training, and operational teams, to ensure quality standards align with organisational goals, whilst acting as a bridge between quality assurance and operational teams, fostering open communication and alignment

Skills and experiences:

Strong analytical skills with the ability to interpret data and identify trends
Excellent coaching and mentoring capabilities, fostering individual and team development
Extensive previous experience in a quality assurance role within a compliance/gas/fire environment
Previous experience within a change management role
Proven experience in conducting root cause analysis and process improvement initiatives

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays

A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

Role salary is £38,535 (rising to £40,563 after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 29 June 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Quick apply

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